How to cancel an Adam and Eve order

You can cancel an Adam and Eve order by contacting their customer service team directly — either by phone, email, or through your account online if the order hasn't shipped yet. The fastest method is usually a phone call, since you'll get an immediate answer about whether cancellation is still possible. If your order has already been dispatched, you'll need to refuse the package at delivery or start a return instead.

Adam and Eve is an adult retailer that ships discreetly, so orders are often processed and sent out quickly. The window to cancel before shipment is typically narrow — sometimes only a few hours after you place the order. Once a package leaves their warehouse, cancellation becomes a return or refund situation rather than a true cancellation.

Key Takeaways

  • Call Adam and Eve customer service as soon as you decide to cancel, since orders ship within hours and cannot be stopped once dispatched.
  • You will need your order number, which appears in your confirmation email, to cancel or modify any order.
  • If the order has already shipped, you can refuse delivery or request a return through their returns process.
  • Refunds typically process within 5 to 10 business days after the return is received and inspected.
  • Keep your shipping confirmation email, since it contains tracking information you may need if you refuse the package.

Cancelling before your order ships

The best time to cancel is immediately after placing your order, before Adam and Eve's warehouse staff picks and packs it. Call their customer service line at 1-800-255-2839 and have your order number ready — you'll find this in your confirmation email. Tell them you want to cancel the entire order or specific items within it.

Customer service can cancel orders that haven't entered the shipping queue, but they cannot stop a package that's already been picked up by the carrier. If you're calling outside business hours, send an email to their customer service address (found on your confirmation email or their website) and mark it urgent, though email responses typically take longer than a phone call.

If you placed the order through your Adam and Eve account online, log in and check whether a "Cancel Order" button appears next to your order. This option only shows if the order hasn't shipped yet. If it's available, you can cancel directly without calling.

What to do if your order has already shipped

Once Adam and Eve has handed your package to the carrier (usually UPS, FedEx, or USPS), you cannot cancel it through the company. Your options at that point are to refuse the package when it arrives or to return it after delivery.

If you refuse the package at delivery, tell the driver you do not accept it. The carrier will return it to Adam and Eve, and the company will process a refund once they receive and inspect the unopened package. This usually takes 5 to 10 business days after the return arrives at their warehouse.

If you accept the package by mistake or change your mind after opening it, you can still return it. Adam and Eve allows returns within 30 days of delivery for unopened, unused items. Check your confirmation email or their website for their current return address and any return authorization requirements.

Subscription orders and recurring charges

If you signed up for Adam and Eve's subscription or auto-delivery service, cancelling a single order may not stop future charges. Log into your account and look for "Subscriptions," "Auto-Delivery," or "Recurring Orders" in your account settings. You'll need to cancel the subscription itself, not just the current shipment.

If you cannot find the subscription settings online, call customer service and ask them to cancel your recurring order. Provide your account email and order number. Confirm in writing (by email) that the subscription has been cancelled, so you have proof if a charge appears on your next billing cycle.

Refunds and timelines

Refunds for cancelled orders typically appear back on your original payment method within 5 to 10 business days. If you paid by credit or debit card, the refund shows as a credit to that card. If you used a gift card or store credit, the amount returns to your Adam and Eve account balance.

If more than 10 business days have passed and you don't see the refund, contact customer service with your order number and the date you cancelled. They can look up the refund status and tell you whether it's still processing or if there was a problem.

Keep in mind that your bank or credit card company may take an additional 1 to 3 business days to post the refund to your account, even after Adam and Eve has issued it. If you're unsure whether a refund has been sent, ask customer service for the refund confirmation number.

Discreet packaging and privacy concerns

Adam and Eve ships in unmarked boxes with a generic return address, so the package itself doesn't identify the sender or contents. If you're cancelling because you're concerned about privacy or delivery to a shared address, refusing the package at delivery is a straightforward option — the driver doesn't need to know why you're refusing it.

If the package has already been delivered and left at your door, you can still refuse it or return it unopened. There's no penalty for returning an unopened package, and Adam and Eve processes these returns the same way as refused deliveries.

Frequently Asked Questions

Can I cancel my order if it's already out for delivery?

No, once a package is out for delivery you cannot cancel it through Adam and Eve. You can refuse it when the driver arrives, or accept it and return it unopened within 30 days. Refusing at delivery is faster — the carrier returns it automatically and Adam and Eve refunds you once it arrives back at their warehouse.

How long does it take to get a refund after I cancel?

Refunds typically process within 5 to 10 business days after Adam and Eve receives your cancellation request or refused package. Your bank or credit card company may take an additional 1 to 3 business days to post the credit to your account. If you don't see it after 10 business days, contact customer service with your order number.

What if I can't reach customer service by phone?

Send an email to the customer service address on your confirmation email or their website, and mark it urgent. Include your order number and a clear request to cancel. Email responses typically take longer than phone calls, so if your order is at risk of shipping soon, try calling during their business hours instead.

Will Adam and Eve charge me again if I cancel a subscription order?

Cancelling a single order does not stop future charges if you're on a subscription or auto-delivery plan. You must cancel the subscription itself through your account settings or by calling customer service. Ask them to confirm the cancellation in writing so you have proof if another charge appears.

Can I return an opened package?

Adam and Eve's standard return policy allows returns of unopened, unused items within 30 days of delivery. Opened or used items are typically not returnable. If you opened the package by accident or changed your mind, contact customer service to ask whether they'll make an exception — some items may be returnable depending on their condition and your reason.