Cancel Amazon Prime through your account settings

You can cancel Amazon Prime directly through your Amazon account on any device — phone, tablet, or computer. Log in to Amazon.com, go to Account & Lists, select Your Account, then find Prime membership under the membership section. Click Manage Membership, then select Cancel membership. Amazon will ask you to confirm and may show you a discount offer to keep your membership; you can decline and proceed with cancellation.

The cancellation takes effect immediately if you cancel during your free trial period. If you have already paid for a membership period, Amazon will not refund the unused portion — your membership simply ends on the date your current payment period expires. You will lose access to Prime benefits (free shipping, Prime Video, Prime Music, and other perks) on that end date, but you can still use your regular Amazon account to shop.

If you signed up for Prime through a third-party service — such as through your wireless carrier, a streaming bundle, or a credit card offer — you may need to cancel through that service instead of through Amazon directly. Check your account with that provider first to see where the subscription is managed.

Key Takeaways

  • Cancel Prime through your Amazon account by going to Account & Lists, Your Account, Prime membership, then Manage Membership and Cancel membership.
  • Cancellation takes effect immediately during a free trial, but if you have paid for a membership period, you keep access until that period ends.
  • Amazon does not refund unused portions of paid membership periods.
  • If you signed up for Prime through a carrier, credit card, or bundle service, cancel through that provider instead of Amazon.
  • You can rejoin Prime at any time after cancellation; canceling does not permanently close your Amazon account.

What happens to your account and data after cancellation

Canceling Prime does not close your Amazon account or delete your purchase history, saved addresses, or payment methods. You can still shop on Amazon and use all standard features — you simply lose the paid benefits like free two-day shipping and access to Prime Video. Your Kindle library, digital purchases, and any physical items you own remain yours.

If you have an active Prime Video subscription bundled with Prime, that access ends when your Prime membership ends. However, if you subscribed to Prime Video as a standalone service (separate from Prime), that subscription continues independently and you will need to cancel it separately if you want to stop paying for it.

Canceling Prime from the mobile app

The Amazon mobile app does not have a direct cancellation option for Prime membership. You must use a web browser (on your phone or computer) to access your account settings and cancel. Open Amazon.com in your phone's browser, log in, and follow the same steps: Account & Lists, Your Account, Prime membership, Manage Membership, Cancel membership.

This limitation exists because Apple and Google take a commission on in-app subscription cancellations, so Amazon directs users to the web version to avoid those fees. The process is the same whether you use a phone browser or a desktop computer.

Canceling a Prime membership you did not authorize

If someone else set up Prime on your account without your permission, or if you were charged for a renewal you did not authorize, you can still cancel through the same process. After canceling, contact Amazon Customer Service through your account to request a refund for the unauthorized charge. Have your order number or the date of the charge ready when you contact them.

Amazon's refund policy for unauthorized charges varies depending on how long ago the charge occurred and your account history. Customer Service can review your case and may issue a refund even if the membership period has already begun. If you dispute the charge with your credit card company instead, Amazon may suspend your account, so contacting Amazon first is usually the faster route.

Pausing Prime instead of canceling

Amazon does not offer an official pause or suspension feature for Prime membership. Your only options are to keep the membership active or cancel it entirely. If you want to stop paying temporarily but might rejoin later, canceling is the way to do it — you can restart your membership whenever you want, and you will not lose any account data or history.

Some credit card companies or carriers that bundle Prime offer their own pause options on the subscription. If you signed up for Prime through one of those services, check with them to see whether you can pause the subscription without fully canceling it.

Restarting Prime after cancellation

You can rejoin Prime at any time after cancellation. Log into your Amazon account, go to the Prime membership page, and select Join Prime. You will be charged the current membership price (which may differ from what you paid before). If you canceled during a promotional period or discount, that offer may no longer be available when you rejoin, though Amazon sometimes shows new members special offers.

Your previous Prime benefits, purchase history, and account data are all still there when you rejoin. Canceling Prime does not reset your account or erase anything — it only removes the paid membership status until you choose to restart it.

Frequently Asked Questions

Will Amazon refund me if I cancel mid-month?

No. Amazon does not refund the unused portion of a paid membership period. If you paid for a full month or year, your membership continues until that period ends, even if you cancel immediately. You lose access to Prime benefits only after your current payment period expires.

Can I cancel Prime if I have an active Prime Video subscription?

Yes, but it depends on how you subscribed. If Prime Video came bundled with your Prime membership, it ends when Prime ends. If you subscribed to Prime Video as a separate service, it continues independently and you must cancel it separately through the same account settings if you want to stop paying for it.

What if I cancel but still see a charge on my credit card?

Check the date of the charge. If it is dated after your cancellation, it may be a renewal that processed before your cancellation took effect. Contact Amazon Customer Service with the charge date and your order number; they can review whether the charge was authorized and issue a refund if needed.

Do I lose my Kindle books or digital purchases if I cancel Prime?

No. Canceling Prime does not affect your Kindle library, e-books, music, or any digital content you own. Those purchases remain in your account indefinitely. Prime membership only affects benefits like free shipping and Prime Video access.

Can someone else cancel my Prime membership?

Only if they have access to your Amazon account login. If you share your account with family members, any of them can cancel Prime. If you want to prevent this, change your password and do not share your login credentials. Amazon also offers Amazon Household, which lets family members have separate accounts while sharing Prime benefits.