Cancel during the free trial period to avoid being charged

You can stop your Amazon Prime free trial at any time before the trial ends, and you won't be charged. Amazon doesn't require you to wait until the last day — cancelling early stops the clock immediately. Once you cancel, you lose access to Prime benefits right away, even if days remain on the trial.

The cancellation happens in your Amazon account settings, not through email or customer service. You need to log in to the account that started the trial and navigate to the membership management page. The process takes about two minutes.

Key Takeaways

  • Cancel through your Amazon account settings under "Memberships & Subscriptions," not by contacting Amazon support.
  • You lose Prime benefits immediately after cancellation, even if your free trial period hasn't ended.
  • Amazon will not charge you if you cancel before the trial expiration date shown in your account.
  • If you were already charged, you can request a refund within a specific window by contacting Amazon directly.

Steps to cancel your free trial on a computer

Log into your Amazon account at amazon.com. Click the account icon in the top right corner (it looks like a person's silhouette), then select "Account" from the dropdown menu.

Scroll down to find "Memberships & Subscriptions" and click it. Look for "Amazon Prime" in the list and click "Manage Membership." You'll see your trial end date and a button that says "Cancel Membership" or "End Membership." Click that button.

Amazon will ask you to confirm the cancellation and may offer you a discount to keep the membership. You can ignore this offer. Click the final confirmation button to complete the cancellation. You should see a message saying your membership has been cancelled.

Steps to cancel on a phone or tablet

Open the Amazon app or go to amazon.com in your phone's browser and log in. Tap the menu icon (three horizontal lines) in the bottom right corner of the app, or tap the account icon if you're using a browser.

Look for "Account" or "Your Account" and tap it. Scroll to find "Memberships & Subscriptions" and tap "Amazon Prime." Tap "Manage Membership," then tap "Cancel Membership" or "End Membership."

Confirm the cancellation when Amazon asks. The app may show a retention offer — you can dismiss it and proceed with cancellation. Once confirmed, you'll see a cancellation confirmation message.

What happens after you cancel

Your Prime membership ends immediately. You lose access to free two-day shipping, Prime Video, Prime Music, and any other Prime benefits you were using. Any items in your cart don't get special shipping rates anymore.

If you had set up automatic renewal before cancelling, that renewal will not happen. You won't be charged anything further. Your Amazon account itself stays active — you can still shop and use other Amazon services.

If Amazon already charged you after the trial ended

Contact Amazon's customer service through your account. Go to "Account," then "Customer Service," and select "Contact Us." Choose the option about Prime membership or billing, and explain that you were charged after your free trial ended.

Amazon typically refunds charges made within the last 48 hours without requiring much documentation. If more time has passed, you may still request a refund, but Amazon will review your account history. Keep your cancellation confirmation email if you have it — it helps show when you cancelled.

You can also call Amazon customer service directly. The phone number appears in your account under "Contact Us." Have your order number or the charge date ready when you call.

Preventing accidental charges on future trials

Set a calendar reminder for two days before your trial ends. This gives you time to cancel without rushing and without accidentally missing the deadline.

Some people choose to cancel immediately after starting the trial, while the trial is still active. This removes the risk of forgetting entirely. You keep the full trial period even after cancelling — the end date doesn't change.

If you use multiple Amazon accounts, make sure you're cancelling the trial on the correct account. Each account's Prime membership is separate, and cancelling one doesn't affect others.

Frequently Asked Questions

Can I cancel my free trial and start it again later?

No. Once you cancel a free trial, that account is no longer may be able to access for a free trial. If you want Prime again, you would need to pay the regular membership fee. Some accounts may be offered a discounted trial after cancelling, but this is not may provide.

Will I lose my Amazon account if I cancel Prime?

No. Cancelling Prime only removes the membership. Your Amazon account, your purchase history, your saved addresses, and your payment methods all stay. You can still shop on Amazon without Prime membership.

What if I can't find the cancel button in my account?

Make sure you're logged into the correct Amazon account — the one that started the trial. If you're using a shared account, the person who started the trial may need to cancel it. If you still can't find it, contact Amazon customer service and provide your account email address.

Does cancelling Prime affect my Amazon Music or Kindle subscriptions?

No. Prime membership and other Amazon subscriptions are separate. Cancelling Prime doesn't touch your Music subscription, Kindle Unlimited, or any other service you pay for separately.

Can I cancel by email or phone instead of through my account?

You can contact Amazon customer service by phone or through your account's contact form, but the fastest way is to cancel directly in your account settings. Customer service can cancel for you, but it takes longer and you may wait on hold.