Cancel Amazon Music through your Amazon account settings

The fastest way to cancel Amazon Music is through your Amazon account on a web browser or the Amazon app. Log in to your Amazon account, go to Your Account, then select Login & Security. Scroll down to find Amazon Music Unlimited or Amazon Music Prime (depending on which you have), and click Manage Your Membership. From there, select Cancel Membership and confirm your choice.

If you subscribed through the Amazon Music app itself rather than through your main Amazon account, the process is slightly different. Open the Amazon Music app, tap the menu icon (three horizontal lines), go to Settings, then Your Account, and look for Manage Your Membership. The cancellation option will appear there.

Your music access stops at the end of your current billing cycle, not immediately. Amazon will send you a confirmation email with your cancellation date. If you cancel mid-cycle, you keep access until that date arrives — you do not get a refund for the unused portion of your current billing period.

Key Takeaways

  • Cancel through your Amazon account settings under Login & Security by finding your Amazon Music membership and selecting Cancel Membership.
  • Your subscription ends at the end of your current billing cycle, not right away, so you will keep access to music until that date.
  • Amazon sends a confirmation email showing exactly when your access stops.
  • If you subscribed through a third-party service like a phone carrier or Spotify, you must cancel through that service instead, not through Amazon.
  • You can reactivate your subscription at any time by going back to the same settings and selecting Manage Your Membership again.

Canceling a subscription bundled with Amazon Prime

If you have Amazon Music Prime (the free music service included with an Amazon Prime membership), canceling it works differently than canceling a paid Music Unlimited subscription. You cannot cancel just the music portion — it comes as part of Prime. If you want to stop using Amazon Music Prime, you would need to cancel your entire Prime membership, which also removes access to Prime Video, Prime shipping, and other Prime benefits.

If you only want to stop listening to music but keep your Prime membership, you do not need to cancel anything. Simply stop using the app. Your Prime membership continues, and you can return to Amazon Music anytime without reactivating.

Canceling through a third-party subscription service

If you subscribed to Amazon Music through a phone carrier (like Verizon or T-Mobile), a wireless provider, or another third-party service, you must cancel through that service, not through Amazon. Canceling in your Amazon account will not work because the subscription is billed to your carrier or third-party account instead.

Contact your carrier or service provider directly and ask them to remove Amazon Music from your account. They will handle the cancellation and stop charging you. Confirm with them that the cancellation has gone through before your next billing date.

What happens after you cancel

Once your billing cycle ends, you lose access to your saved playlists, downloads, and personalized recommendations. Your account data is not deleted — if you reactivate within a certain period, some of your listening history may still be there. However, you cannot download new music or stream anything once the subscription ends.

If you had downloaded music to your device for offline listening, those files remain on your device but cannot be played once the subscription expires. The app will show a message that your subscription has ended and prompt you to reactivate.

Reactivating your subscription later

You can restart your Amazon Music subscription at any time by going back to your Amazon account settings and selecting Manage Your Membership, then choosing to reactivate. Amazon will not charge you again until you actively restart it — canceling does not put you on a waiting list or schedule a future charge.

When you reactivate, you start a new billing cycle. If you canceled mid-month, reactivating does not refund the time you lost or extend your next billing date. You pay the full subscription price for the new cycle.

Troubleshooting cancellation problems

If you cannot find the Manage Your Membership option in your account settings, make sure you are logged into the correct Amazon account. Some people have multiple accounts, and subscriptions are tied to the account that purchased them. Check your email receipts to confirm which account you used to sign up.

If the cancellation button is grayed out or not appearing, try logging out completely and logging back in. Clear your browser cache if you are using a web browser. If the problem persists, contact Amazon Customer Service through the Contact Us link at the bottom of any Amazon page. They can cancel the subscription for you directly and confirm the cancellation date.

Frequently Asked Questions

Do I get a refund if I cancel mid-cycle?

No. Amazon does not refund unused portions of your current billing cycle. Your subscription continues until the end of that cycle, and then it stops. If you want to avoid paying for another full month, cancel a few days before your renewal date.

Can I pause my subscription instead of canceling?

Amazon Music does not offer a pause feature. Your only options are to keep the subscription active or cancel it. If you think you might return soon, you can cancel and reactivate whenever you want — there is no penalty for restarting.

What if I subscribed through my phone carrier?

Contact your carrier directly (Verizon, T-Mobile, AT&T, etc.) and ask them to remove Amazon Music from your account. Canceling in your Amazon settings will not work because the carrier is billing you, not Amazon. Ask the carrier for confirmation that the cancellation is complete.

Will I lose my playlists if I cancel?

Your playlists and account data are not immediately deleted, but you cannot access them once your subscription ends. If you reactivate within a reasonable timeframe, some information may still be there, but this is not may provide. If you want to keep your playlists, save them or take screenshots before canceling.

Can I cancel through customer service instead of doing it myself?

Yes. Contact Amazon Customer Service through the Contact Us link on the Amazon website, and they can cancel your subscription for you. Provide your account email and confirm the cancellation date they give you.