How to cancel Amazon Music
You can cancel Amazon Music through your Amazon account settings on any device with internet access. The process takes about two minutes and stops new charges immediately if you cancel before your next billing date. If you have already been charged for the current month, that charge does not get refunded — you keep access until the end of your billing cycle, then the service stops.
Amazon Music has three separate subscription tiers: Amazon Music Free (ad-supported, no cancellation needed), Amazon Music Unlimited (the paid individual plan), and Amazon Music Unlimited Family. The cancellation steps are the same for both paid plans, but Family plan holders should know that cancelling removes access for all household members at once.
Key Takeaways
- Cancel through your Amazon account on the Manage Your Memberships and Subscriptions page, not through the Music app itself.
- Cancellation takes effect immediately, but you keep access through the end of your current billing period.
- If you cancel before your next billing date, you will not be charged again.
- Amazon Music included with Prime membership cannot be cancelled separately — you would need to cancel Prime itself.
- If you signed up through a third-party service like a carrier or smart speaker, you may need to cancel through that service instead.
Cancel through your Amazon account on desktop or mobile
Go to Amazon.com and sign in. Click on your account name in the top right corner and select Account. Look for Memberships and Subscriptions or Your Subscriptions — the exact wording varies by device and region. On mobile, you may need to tap the menu icon first.
Find Amazon Music Unlimited in the list. Click or tap Manage Subscription or Edit next to it. On the next screen, select Cancel Subscription or End Membership. Amazon will ask you to confirm and may offer you a discount to stay — you can ignore this and proceed with cancellation. Once you confirm, you will see a message saying your subscription has been cancelled, and Amazon will send you a confirmation email.
Take a screenshot of the cancellation confirmation for your records. This shows the date you cancelled and confirms you will not be charged again. Save the confirmation email as well — it serves as proof if a charge appears on your account later.
What happens to your music after you cancel
You keep full access to your saved music, playlists, and stations until the end of your current billing cycle. After that date, you lose the ability to stream on-demand music. If you have Amazon Music Free (the ad-supported version), that continues to work — cancelling Unlimited does not affect Free.
Downloaded songs remain on your device, but you cannot play them through the Amazon Music app once your subscription ends. If you want to keep your playlists, take screenshots or write down the song titles before your access expires. Your account history and saved playlists stay in your Amazon account even after cancellation, so you can see them again if you restart later.
If you signed up through a carrier or smart speaker
Some people sign up for Amazon Music through their mobile carrier (like T-Mobile or Verizon), their internet provider, or through a smart speaker like an Echo device. In these cases, you may need to cancel through that service instead of through Amazon directly. The charge will appear under that company's name on your billing statement, not under Amazon.
Check your billing statement to see where the charge comes from. If it says T-Mobile, Verizon, or another company name, contact that company's customer service to cancel. If it says Amazon, use the account cancellation steps above. When in doubt, call the company that is charging you — they can tell you whether the subscription is managed through them or through Amazon, and they can walk you through their cancellation process.
If you have Amazon Prime and want to keep Music
Amazon Music Unlimited is a separate paid subscription from Amazon Prime. If you have both, cancelling Unlimited does not affect Prime. You will still have access to Amazon Music included with Prime, which offers a smaller catalog than Unlimited but is free with your Prime membership.
If you want to cancel Prime itself (which would remove all music access), that is a different process. You would go to the same Memberships and Subscriptions page and cancel Prime there. Cancelling Prime does not automatically cancel Unlimited if you also have that subscription — you would need to cancel both separately if you want to end both services.
Refunds and billing questions
Amazon does not refund charges for the current billing month when you cancel, even if you cancel on the first day after being charged. You keep access through the end of that billing period. If you were charged twice in one month, charged after you cancelled, or charged for a trial you did not intend to continue, contact Amazon Customer Service to request a refund.
Go to Amazon.com, click on Account, then Contact Us. Select Prime or Music Subscriptions as the topic and describe the charge. Amazon typically responds within one business day and can issue refunds directly to your payment method. Keep your cancellation confirmation email handy when you contact them — it helps speed up the process.
Restarting your subscription later
You can restart Amazon Music Unlimited at any time by going back to the Memberships and Subscriptions page and selecting Start Your Free Trial or Subscribe Now. If you cancelled recently, Amazon may offer you a discounted rate for the first month or a free trial period as a return offer.
Your saved playlists and listening history remain in your account even after cancellation, so you will see them again if you restart. There is no penalty for cancelling and restarting — you can do this as many times as you need to.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Amazon does not refund the current month's charge when you cancel, regardless of when in the month you cancel. You keep access through your billing date, then the service stops. If you were incorrectly charged after cancelling, contact Amazon Customer Service to request a refund.
Can I cancel through the Amazon Music app?
No. The app does not have a cancellation option. You must cancel through your Amazon account settings on a web browser or the main Amazon app. This prevents accidental cancellations and ensures you receive a confirmation email.
What if I signed up for a free trial and forgot to cancel?
If you were charged after a free trial ended, you can still cancel and request a refund for that charge. Contact Amazon Customer Service through your Account page and explain that you did not intend to continue after the trial. Amazon often refunds the first charge in these situations.
Does cancelling Amazon Music affect my Alexa device?
Your Alexa device continues to work after you cancel Amazon Music Unlimited. You can still use it to play music from other services like Spotify or Apple Music, listen to podcasts, or use other Alexa features. You just lose the ability to play unlimited music from Amazon's catalog through Alexa.
Can I cancel the Family plan for just one person?
No. Cancelling the Family plan cancels it for all household members at once. If you want to remove one person from the plan, you would need to manage family members through your Amazon Household settings, but this is separate from cancellation. Contact Amazon Customer Service if you need to adjust who has access to a Family plan.