How to cancel Albert
Albert is a financial app that charges a monthly subscription fee (usually $5 to $10 depending on your plan) for features like cash advances, budgeting tools, and early direct deposit. To cancel, you log into the Albert app, go to Settings, select your subscription plan, and choose the option to cancel. The cancellation takes effect immediately, though you keep access to free features. If you have an active cash advance or loan through Albert, cancelling your subscription does not cancel the loan — you still owe that money on its original terms.
Albert does not require you to call customer service or email to cancel. The entire process happens in the app itself. However, if you cannot access the app or run into problems during cancellation, Albert's customer support team can cancel for you by phone or through their website chat.
Key Takeaways
- You cancel Albert through the app by going to Settings, selecting your subscription plan, and choosing cancel — no phone call needed.
- Cancellation takes effect right away, but any cash advance or loan you have borrowed through Albert remains active and must still be repaid.
- If you have trouble cancelling in the app, Albert's support team can cancel your subscription through phone or chat on their website.
- After you cancel, you can still use Albert's free features like expense tracking, though paid features like cash advances will no longer be available.
Steps to cancel in the Albert app
Open the Albert app and tap the menu icon (usually three horizontal lines) at the bottom right of the screen. Scroll down and select Settings. Look for the section labeled Subscription or Membership — the exact wording varies depending on which version of the app you have. Tap on your current plan name.
You will see details about your subscription, including the monthly cost and what features it includes. At the bottom of that screen, there should be a button or link that says Cancel Subscription or End Membership. Tap it. Albert will ask you to confirm the cancellation and may show you a message explaining what you will lose access to. Confirm again, and the cancellation is complete.
Your subscription ends immediately. You will not be charged again. If you were on a monthly plan and already paid for the current month, Albert does not refund the unused portion — you keep access to paid features through the end of that billing cycle.
What happens to cash advances and loans after cancellation
Cancelling your Albert subscription does not cancel any cash advance or loan you have taken out. If you have an active cash advance, you still owe that money. Albert will continue to deduct the repayment from your next paycheck or on the date you agreed to. The loan terms do not change because you cancelled the subscription.
After cancellation, you can no longer request new cash advances through Albert. You also lose access to other paid features like early direct deposit and premium budgeting tools. But you can still view your existing loans in the app and make payments if you choose to pay early.
Cancelling through Albert's website or customer support
If you cannot cancel through the app — for example, if the app is not working or you have deleted it — you can cancel through Albert's website. Log in to your Albert account at albert.com, go to your account settings, find the subscription section, and look for a cancel option. The steps are similar to the app process.
If the website option does not work or you prefer to speak with someone, Albert's customer support team can cancel your subscription for you. You can reach them through the chat feature on their website or by phone. Have your account email address ready. Support staff will confirm your identity and process the cancellation while you wait.
Refunds and billing after cancellation
Albert does not refund subscription fees for the current billing month. If you cancel on the 15th of the month and your billing date is the 1st, you have already paid for the full month and will not get that money back. You keep access to paid features through the end of that billing cycle.
After cancellation, check your bank or credit card statement for the next few weeks to make sure Albert does not charge you again. Subscription cancellations usually process immediately, but billing errors can happen. If you see a charge after your cancellation date, contact Albert's support team right away with the date you cancelled and a screenshot of your cancellation confirmation.
Reactivating Albert if you change your mind
If you cancel and later want to use Albert's paid features again, you can reactivate your subscription in the app. Go back to Settings, select Subscription, and choose to restart or upgrade your plan. You will be charged the current subscription fee starting with your next billing cycle. Albert will not restore any previous balance or credits — you start fresh.
If you had a cash advance or loan before you cancelled, that debt is still there. Reactivating your subscription does not affect what you owe. You can pay back a loan whether your subscription is active or not.
Frequently Asked Questions
Will Albert refund my subscription fee if I cancel mid-month?
No. Albert does not offer prorated refunds. If you have already paid for the month, you keep access to paid features through the end of that billing cycle, but you will not receive a refund for the unused days. You stop being charged after that month ends.
Can I cancel Albert if I have an active cash advance?
Yes. Cancelling your subscription does not cancel your cash advance or loan. You still owe the money and Albert will still deduct repayment from your paycheck on the agreed date. After cancellation, you cannot request new cash advances, but existing ones remain active.
What if I cancel but Albert keeps charging me?
Contact Albert's support team immediately with your cancellation date and a screenshot of your confirmation. If charges continue after you cancelled, ask your bank or credit card company to dispute the charges. Most banks can reverse unauthorized recurring charges within 60 days.
Do I lose my account data if I cancel my subscription?
No. Your account, transaction history, and budget data stay in Albert even after you cancel. You can still log in and view your information. You just lose access to paid features like cash advances and early direct deposit.