Cancel through Your Amazon Account Settings

To cancel an Amazon subscription, log into your Amazon account, go to Account & Lists in the top right corner, and select Your Account. From there, click Memberships and subscriptions. You will see a list of all active subscriptions tied to that account — Prime, Kindle Unlimited, Amazon Music, Subscribe & Save orders, and any third-party subscriptions you manage through Amazon.

Find the subscription you want to cancel and click Cancel subscription or Edit next to it. The page will show you when your current billing period ends and what happens if you cancel now. Some subscriptions end immediately; others let you keep access until the end of your paid period. Follow the on-screen prompts to confirm the cancellation.

Amazon will send you a confirmation email to the address on file. Keep that email as proof the cancellation went through. If you do not receive it within a few minutes, log back into your account and check the Memberships and subscriptions page to confirm the status changed.

Key Takeaways

  • You cancel subscriptions from Account & Lists > Your Account > Memberships and subscriptions, not from a separate billing page.
  • Some subscriptions end right away; others let you keep access until your current billing cycle ends — check the screen before you confirm.
  • Amazon sends a confirmation email when you cancel, and you should receive it within a few minutes of completing the cancellation.
  • If you cancel Prime, you lose access to Prime Video, Prime Music, free shipping, and other Prime benefits immediately or at the end of your billing period, depending on your membership type.
  • Canceling a Subscribe & Save order does not cancel your Prime membership — you have to cancel those separately.

What Happens After You Cancel

The timing depends on the subscription type. If you cancel Amazon Prime, you lose Prime benefits at the end of your current billing cycle — usually the same day your next charge would have gone through. If you paid for a full year upfront, you keep Prime until that year ends. If you cancel Prime Video as a standalone subscription (not as part of Prime), access stops immediately.

For Kindle Unlimited, Amazon Music Unlimited, and Subscribe & Save orders, cancellation takes effect right away. You will not be charged again, but any books you borrowed through Kindle Unlimited will disappear from your device once the current billing period ends. Subscribe & Save orders stop being placed, but any order already in progress will still ship.

If you cancel a third-party subscription managed through Amazon (like a magazine or app subscription), the cancellation goes to that provider, not Amazon. Amazon stops charging you, but the provider controls when your access ends.

Cancel from the Amazon App on Your Phone

You can cancel subscriptions from the Amazon mobile app using the same path as the website. Open the app, tap the menu icon (three horizontal lines), scroll down to Account, and tap Memberships and subscriptions. The list and cancellation process are identical to the website version.

Some users report that the app occasionally shows subscriptions differently than the website does, or takes longer to update after cancellation. If you have trouble finding a subscription in the app, try canceling from a web browser instead. The cancellation will show up in both places once it processes.

Canceling Subscribe & Save Orders

Subscribe & Save is a separate system from Prime. Even if you have Prime, Subscribe & Save orders are billed separately and must be canceled separately. Go to Account & Lists > Your Account > Memberships and subscriptions, then look for the Subscribe & Save section.

Click the order you want to cancel and select Skip next delivery or Cancel subscription. Skipping delays the next shipment but keeps the subscription active; canceling stops it entirely. If you skip too many deliveries in a row, Amazon may cancel the order automatically. You can also change the delivery frequency or quantity before canceling, in case you want to keep the subscription but receive items less often.

Canceling Third-Party Subscriptions

Some subscriptions — like magazine subscriptions, audiobook services, or apps — are sold through Amazon but managed by the third-party provider. When you cancel these through your Amazon account, Amazon stops the billing, but the provider controls when your access ends and whether you can get a refund.

Go to Memberships and subscriptions and look for the subscription under the third-party provider's name. Click Cancel subscription. Amazon will show you the provider's cancellation policy and any refund terms. If you have questions about refunds or access after cancellation, contact the provider directly — Amazon handles only the billing side.

What to Do If Cancellation Does Not Work

If you canceled a subscription but were still charged, or if the subscription does not appear in your Memberships and subscriptions list, contact Amazon Customer Service. Go to Account & Lists > Your Account > Login & security, scroll to Contact us, and choose your issue. You can chat, email, or call depending on your account type and location.

Have your confirmation email ready, along with the date you canceled and the date you were charged. Amazon can usually reverse a charge that went through after cancellation and confirm whether the subscription is actually off. If a third-party subscription is the problem, Amazon may direct you to contact the provider, but they can still see the transaction on their end.

Frequently Asked Questions

Can I get a refund if I cancel in the middle of a billing cycle?

Refund policy depends on the subscription type. Prime refunds are rare unless you cancel within a few days of being charged. Kindle Unlimited and Amazon Music Unlimited typically do not refund partial months. Contact Amazon Customer Service with your cancellation date and charge date — they can review your account and issue a refund if one is warranted.

Will canceling Prime cancel my Subscribe & Save orders too?

No. Prime and Subscribe & Save are separate. Canceling Prime stops your Prime membership and benefits, but Subscribe & Save orders keep shipping unless you cancel them separately. You will lose the Subscribe & Save discount (usually 5–20% off) if you do not have Prime, so check your order details before canceling Prime.

What if I want to cancel just Prime Video, not my whole Prime membership?

If you subscribed to Prime Video as a standalone service (not as part of Prime), you can cancel it separately from your Memberships and subscriptions page. If Prime Video came with your Prime membership, you cannot cancel just that part — you would have to cancel Prime entirely. There is no way to keep Prime but remove Video access.

How long does it take for a cancellation to show up in my account?

Cancellations usually show up in your Memberships and subscriptions list within a few minutes. If it still shows as active after an hour, refresh the page or log out and back in. If it remains active after 24 hours, contact Amazon Customer Service — there may be a processing delay or a technical issue.

Can I cancel a subscription someone else set up on my account?

Yes, anyone with access to the account can cancel any subscription from the Memberships and subscriptions page. If you share an Amazon account with family members and want to prevent them from canceling subscriptions, you can set up a PIN in your Account settings under Login & security. This requires a PIN to make changes to account settings, including subscriptions.