How to cancel Stitch Fix

You can cancel your Stitch Fix subscription through your account settings online or by contacting Stitch Fix customer service directly. The process takes a few minutes and stops future shipments immediately, though you will still be charged for any Fix that has already shipped. Cancellation does not require you to return clothing you already received or pay a penalty.

Stitch Fix does not lock you into a contract, so you can cancel at any point — whether you have had one Fix or ten. The company will ask why you are leaving, but answering is optional. If you cancel between Fixes (when no shipment is in progress), your account closes right away.

Key Takeaways

  • You can cancel online through your account or by calling Stitch Fix customer service at 1-844-744-8249.
  • Cancellation stops future Fixes but does not refund charges for shipments already sent or in transit.
  • You keep all clothing you have received — there is no requirement to return items or pay a restocking fee.
  • If you cancel while a Fix is being prepared or shipped, you will still be charged for that shipment.
  • You can reactivate your account later by logging back in and scheduling a new Fix.

Cancel through your online account

Log into your Stitch Fix account on the website or mobile app. Go to your account settings (usually found under your profile or menu icon). Look for a section labeled "Subscription," "Account Settings," or "Manage Subscription." You should see an option to pause or cancel your subscription.

Click "Cancel Subscription" and follow the prompts. Stitch Fix will show you a survey asking why you are canceling — you can skip this or fill it out. Once you confirm cancellation, your account will be deactivated and you will receive a confirmation email. No future Fixes will be scheduled.

Cancel by phone or email

Call Stitch Fix customer service at 1-844-744-8249. A representative can cancel your account over the phone without requiring you to log in online. Have your account email address ready so they can pull up your information quickly.

You can also email Stitch Fix support through the "Contact Us" page on their website. Response times for email typically range from one to three business days. Phone is faster if you need cancellation to take effect immediately.

What happens to charges after you cancel

Any Fix that has already shipped or is currently being prepared will still be charged to your payment method. Stitch Fix does not refund these charges once a shipment has left their warehouse. If you cancel on the same day a Fix ships, you may still be charged depending on when the cancellation is processed.

To avoid being charged for an unwanted Fix, cancel before the Fix enters the shipping stage. You can check when your next Fix is scheduled by logging into your account. If a Fix is already in transit, you can refuse delivery or return the items for a refund under Stitch Fix's standard return policy (usually 25 days from delivery).

Returning items after cancellation

Canceling your subscription does not require you to return any clothing. You keep everything you have received, whether you paid for it or returned it for a refund. There is no restocking fee or penalty for canceling.

If you received a Fix before canceling and want to return items for a refund, you have 25 days from the delivery date to send them back. Use the prepaid return label included in your shipment. Refunds are processed within five to seven business days of Stitch Fix receiving your return.

Pausing instead of canceling

If you want to stop receiving Fixes temporarily but may want to restart later, you can pause your subscription instead of canceling. Pausing stops new Fixes from being scheduled but keeps your account active and your styling preferences saved. You can reactivate at any time without losing your profile information.

To pause, go to your account settings and select "Pause Subscription" instead of "Cancel." You can pause for as long as you need — there is no time limit. When you are ready to receive Fixes again, log back in and click "Resume" or schedule a new Fix.

Reactivating your account later

If you cancel and later want to use Stitch Fix again, you can reactivate your account by logging in with your original email and password. Your styling profile, size information, and preferences will still be there. You can schedule a new Fix immediately or whenever you are ready.

There is no penalty or waiting period for reactivating. You will not be charged until you schedule your next Fix. If you forgot your password, use the "Forgot Password" link on the login page to reset it.

Frequently Asked Questions

Will I be charged if I cancel mid-month?

Stitch Fix does not charge a monthly subscription fee. You are only charged when a Fix ships. If you cancel before a Fix ships, you will not be charged. If a Fix has already shipped or is being prepared, you will be charged for that shipment even if you cancel the same day.

Can I get a refund for a Fix I already paid for?

You cannot cancel a charge that has already been processed. However, you can return the items in that Fix for a refund within 25 days of delivery. Use the prepaid return label in your shipment and send items back to Stitch Fix. Refunds are issued within five to seven business days of receipt.

What if I want to cancel but keep my account active?

Use the pause feature instead of canceling. Pausing stops new Fixes from being sent but keeps your account and styling profile active. You can reactivate whenever you want without losing your information or paying a reactivation fee.

Do I have to return clothes if I cancel?

No. Canceling your subscription does not require you to return any items you have received. You keep all clothing. There is no restocking fee or penalty. You only return items if you want a refund on specific pieces within the 25-day return window.

How long does it take for cancellation to go through?

Cancellation through your online account is immediate — your subscription stops right away and you will receive a confirmation email within minutes. If you cancel by phone, the representative will confirm cancellation on the call. Email cancellations typically process within one to three business days.