The fastest way to cancel is by phone or in person at your home club

Planet Fitness requires you to cancel in person, by phone, or by mail — you cannot cancel online. Call your home club directly during business hours and ask to speak with a manager or membership representative. Have your membership number ready (it's on your card or in the Planet Fitness app). The staff member will confirm your account details and process the cancellation on the spot.

If you prefer not to call, you can visit your home club in person with your membership card and ID. A staff member will walk you through the cancellation and may ask why you're leaving, but they cannot force you to stay. Some clubs will print a cancellation confirmation on the spot; ask for one.

Cancellation takes effect at the end of your current billing cycle, not immediately. If you're billed on the 15th of each month and you cancel on the 10th, you'll be charged one more time on the 15th. Planet Fitness will not refund that final charge unless you cancel before your billing date.

Key Takeaways

  • You must cancel by phone, in person, or by mail — Planet Fitness does not allow online cancellation.
  • Call or visit your home club (the location where you signed up), not any other Planet Fitness location.
  • Cancellation takes effect at the end of your current billing cycle, so you'll be charged one more time unless you cancel before your next billing date.
  • Ask for written confirmation of your cancellation and keep it in case charges continue after you've cancelled.
  • If your club is closed or you cannot reach them, send a certified letter to the address on your membership agreement requesting cancellation.

What happens if you don't cancel properly

Planet Fitness will continue to charge your payment method every month until you formally cancel. The company does not automatically stop billing when you stop using the gym. Many people assume their membership ends when they stop going, then discover months later that they've been charged repeatedly.

If you've been charged after cancelling, contact your bank or credit card company and dispute the charges as unauthorized. Provide them with proof of your cancellation request (a confirmation email, receipt, or letter). Your bank can reverse charges within a certain window, usually 60 to 120 days depending on your card issuer.

If you cannot reach your home club by phone, check your membership agreement for the corporate mailing address. Send a certified letter requesting cancellation and keep the receipt. This creates a paper trail if billing continues.

Cancellation fees and what you owe

Planet Fitness does not charge a cancellation fee if you cancel during your membership term. However, some memberships come with an annual commitment or a promotional rate that requires you to pay a cancellation fee if you leave early. Check your membership agreement or ask your club whether your specific plan has an early termination clause.

If you signed up for a discounted rate (such as $1 for the first month), you may be required to pay the regular monthly rate for a set number of months before you can cancel without penalty. This is usually stated in the fine print of your agreement.

You are responsible for all charges up to and including the last day of your billing cycle. If you owe money on your account, the club may refuse to process your cancellation until the balance is paid.

Cancelling by mail if you cannot reach your club

If your club does not answer the phone or you prefer a written record, send a certified letter to the address listed on your membership agreement or billing statement. Include your full name, membership number, the date you want the cancellation to take effect, and your signature. Request a confirmation of receipt.

Keep a copy of the letter and the certified mail receipt. Send it at least 30 days before your next billing date to avoid an extra charge. Planet Fitness's response time to mail varies, so follow up with a phone call a week after you send the letter to confirm they received it.

Some states require gyms to honor cancellation requests sent by certified mail within a specific timeframe (often 10 to 30 days). If your club ignores a certified letter, you may have grounds to dispute the charges with your bank or file a complaint with your state's attorney general or consumer protection office.

Freezing your membership instead of cancelling

Planet Fitness allows you to freeze your membership for a set period (usually 1 to 3 months) instead of cancelling outright. During a freeze, you are not charged, but your membership remains active and you can reactivate it without signing up again.

To freeze your membership, call your home club or visit in person. Ask whether there is a freeze fee (some clubs charge $10 to $15 to initiate a freeze) and how long the freeze can last. This option works well if you're traveling, injured, or unsure whether you'll return to the gym.

A freeze is not the same as cancellation. If you freeze your membership and then change your mind about returning, you'll still need to cancel formally to stop being charged after the freeze period ends.

What to do if charges continue after you cancel

Contact your bank or credit card company immediately and report the charges as unauthorized. Provide them with your cancellation confirmation (email, receipt, or letter) and explain that you cancelled your membership. Your bank can dispute the charges on your behalf and may reverse them within 60 to 120 days.

At the same time, contact Planet Fitness corporate customer service in writing. Send a certified letter to the corporate office (the address is usually on your billing statement or the Planet Fitness website) with a copy of your cancellation confirmation and proof of the unauthorized charges. Request a refund and keep copies of everything you send.

If Planet Fitness does not respond within 30 days, file a complaint with your state's attorney general or consumer protection office. Include your cancellation proof, billing statements showing charges after cancellation, and copies of any correspondence with the company. Many states have taken action against gyms for continuing to bill after cancellation.

Frequently Asked Questions

Can I cancel my Planet Fitness membership online?

No. Planet Fitness does not allow online cancellation. You must call your home club, visit in person, or send a certified letter. The company requires this to prevent unauthorized cancellations and to confirm your identity.

Will I be charged if I cancel on the last day of my billing cycle?

No, as long as you cancel before your billing date. If your billing date is the 15th and you cancel on the 14th, you will not be charged again. If you cancel on the 15th or later, you will be charged for the next month.

What if I moved and cannot visit my home club?

Call your home club by phone and request cancellation over the phone. If they refuse, send a certified letter to the club's address. You do not have to visit in person if you are no longer in the area.

Can I cancel if I still owe money on my account?

You can request cancellation, but the club may require you to pay any outstanding balance before processing it. Ask the staff member whether you have an unpaid balance and what the total amount is before you cancel.

How long does it take for Planet Fitness to stop charging after I cancel?

Charges should stop at the end of your current billing cycle. If you're charged after that date, contact your bank to dispute the charge. Keep your cancellation confirmation to show your bank as proof.