Cancel through your Chegg account settings on any device

Log into your Chegg account on their website or mobile app, go to your account settings, and select the subscription or membership section. Look for an option labeled "Manage Subscription," "Cancel Subscription," or "Billing." Click or tap it, then follow the prompts to confirm cancellation. Chegg will ask why you're leaving — you can skip this or answer it, but either way, your cancellation goes through once you confirm.

The cancellation takes effect immediately, though you'll keep access to Chegg's services through the end of your current billing period. If you paid for a month, you have until the end of that month. If you paid for a semester or year, you have until that period ends. Chegg does not refund unused time, so canceling mid-cycle means you lose access to the remainder of that payment.

Save your confirmation email. Chegg sends one after you cancel, and it shows your cancellation date and when your access ends. Keep this in case you're charged again by mistake or need proof you canceled.

Key Takeaways

  • You can cancel Chegg through your account settings on the website or app without calling customer service.
  • Cancellation takes effect immediately, but you keep access through the end of your current billing period.
  • Chegg does not refund unused time if you cancel mid-cycle.
  • Save your cancellation confirmation email as proof in case you're charged again.
  • If you can't access your account, contact Chegg support by phone or chat to cancel on your behalf.

What happens to your account after cancellation

Once your billing period ends, you lose access to Chegg's textbook rentals, homework help, and other paid features. Your account itself doesn't disappear — you can log back in anytime, but you won't be able to use any paid services until you subscribe again.

If you had an active textbook rental when you canceled, check Chegg's return policy. Most rentals have a return window after your subscription ends. If you miss the deadline, Chegg charges you for the book. The return label and instructions are usually in your account or in the original shipping materials.

Cancel by phone or chat if you can't access your account

If you've forgotten your password, lost access to your email, or can't log in for any reason, contact Chegg's customer support directly. Call their phone line or use the chat option on their website — both are available during business hours. Have your account email address or phone number ready so they can look up your account.

Support can cancel your subscription without you logging in, and they'll send a confirmation to the email on file. This route takes longer than self-service cancellation because you're waiting for a representative, but it works if your account is locked or inaccessible.

Stop recurring charges if cancellation didn't work

If you canceled but Chegg charged you again, contact your bank or credit card company and dispute the charge. Tell them you canceled the subscription and did not authorize the new charge. Most banks reverse unauthorized recurring charges within one to two billing cycles.

At the same time, contact Chegg support with your cancellation confirmation email and the new charge. Ask them to refund the erroneous charge and confirm that your account is fully canceled. Keep records of all emails and support tickets in case you need to escalate the dispute with your bank.

Avoid accidental resubscription

Chegg sometimes offers discounts or free trial periods to former subscribers. If you receive an email offering a deal, read it carefully — some offers auto-renew unless you cancel within a set window. If you don't want to resubscribe, delete the email or mark it as spam so you don't accidentally click a link.

Check your account settings occasionally after cancellation to make sure no new subscription has started. If you see a charge you didn't authorize, report it to your bank and Chegg immediately.

Frequently Asked Questions

Do I get a refund if I cancel mid-month?

No. Chegg does not refund unused time. If you cancel on the 15th of a 30-day billing cycle, you lose access to the remaining 15 days. You keep access through the end of your current billing period, but you won't receive money back.

Can I pause my subscription instead of canceling?

Chegg does not offer a pause feature. You can only cancel or keep your subscription active. If you think you might return later, cancel now and resubscribe when you need it again.

What if I rented a textbook but haven't returned it yet?

Return it before your billing period ends. After cancellation, you lose access to your account and may miss the return deadline, which can result in a charge for the book. Check your rental agreement for the exact return window and use the prepaid label Chegg provided.

How long does it take for cancellation to show up?

Cancellation is immediate in your account, but you keep access through the end of your current billing period. If you paid for a month, you have until the end of that month. If you paid for a semester, you have until the semester ends.

Will Chegg try to get me to resubscribe?

Chegg may email you discount offers after you cancel. You don't have to respond. If you receive offers you don't want, unsubscribe from their marketing emails or mark them as spam. Ignoring the emails won't reactivate your subscription.