Check your balance online or by phone

Victoria's Secret lets you look up your gift card balance through their website or by calling customer service. You do not need to make a purchase or create an account to check — you only need the card number and, usually, the PIN on the back.

The fastest method is the online balance checker on Victoria's Secret's website. Enter your 16-digit card number and the 4-digit PIN printed on the back of the card. The balance appears instantly. If you do not have access to the internet, call Victoria's Secret customer service at 1-800-411-5116 and a representative will look it up for you over the phone.

You can also check your balance in any Victoria's Secret store by handing the card to a cashier. They can swipe it or enter the number and tell you what is left on it.

Key Takeaways

  • Victoria's Secret's website has a balance checker that shows your remaining amount instantly when you enter the card number and PIN.
  • If you do not have the PIN, call 1-800-411-5116 and a customer service representative can look up the balance for you.
  • Any Victoria's Secret store location can check your balance at the register, even if you are not making a purchase.
  • The card number and PIN are printed on the physical card itself, so you do not need a receipt or email confirmation to check.

What happens if you lose the PIN

If you have the card but cannot find or read the PIN, call Victoria's Secret customer service. They can look up your balance using just the card number, though they may ask for additional information to verify you own the card — such as the name it was registered under or the purchase date.

Keep in mind that Victoria's Secret gift cards do not expire, so even if you misplace the PIN temporarily, the balance will remain on the card. You can retrieve it later once you have the information customer service needs.

Using your balance at checkout

When you shop in a Victoria's Secret store or online, you can pay with your gift card just like a credit card. At the register, hand the card to the cashier or, online, enter the card number and PIN in the payment section. The purchase amount will be deducted from your balance.

If your purchase costs more than your remaining balance, you will need to pay the difference with another payment method — Victoria's Secret does not hold a partial balance for later use on the same transaction. However, you can use the card for multiple separate purchases until the balance runs out.

Checking balance on a card you received as a gift

If someone gave you a Victoria's Secret gift card, the PIN is printed on the back of the physical card. You do not need the original receipt, the giver's information, or any email confirmation to check the balance or use the card.

The only exception is if the card was never activated. Most Victoria's Secret gift cards are activated at the point of sale when purchased, but if the card was bought and never used, contact customer service to confirm it is active before attempting to spend it.

What to do if the card is damaged or unreadable

If the card number or PIN is worn away, scratched off, or otherwise unreadable, call Victoria's Secret customer service at 1-800-411-5116. They can look up your balance using other information, such as the name the card was registered under or the approximate purchase date.

If the card is physically broken but the number is still visible, you can still use it online or ask a store cashier to manually enter the number. If the card is too damaged to read at all, customer service may be able to issue a replacement card with the same balance, though policies vary.

Gift card balance and store credit differences

A Victoria's Secret gift card is a prepaid card with a specific dollar amount loaded onto it. Store credit, by contrast, is usually issued as a return or exchange and may come with restrictions on how it can be used.

If you have store credit instead of a gift card, you typically cannot check the balance online — you will need to ask a store associate or call customer service. Store credit also may not work online, depending on how it was issued. Always clarify which type of credit you have before shopping.

Frequently Asked Questions

Do Victoria's Secret gift cards expire?

No, Victoria's Secret gift cards do not expire. You can use the balance at any time, even years after the card was purchased. However, if the card is lost or damaged, you should contact customer service as soon as possible to protect the balance.

Can I transfer my balance to another card?

Victoria's Secret does not transfer balances between cards. If your card is damaged or lost, contact customer service — they may be able to issue a replacement card with the same balance, but this is not may provide and depends on their policy at the time.

What if the balance checker says zero but I know I have money left?

This usually means the card number or PIN was entered incorrectly. Double-check that you are using the 16-digit number on the front and the 4-digit PIN on the back. If you still see zero, call customer service to verify the balance manually.

Can I check my balance without the physical card?

You need either the card number and PIN, or you can call customer service and provide other identifying information such as the name the card was registered under. You cannot check the balance with just the receipt or email confirmation alone.