Check your balance online, by phone, or in store

Victoria's Secret lets you look up your gift card balance three ways: through their website, by calling customer service, or by asking a store associate. The online method is fastest if you have the card number handy. You'll need the 16-digit card number and the 4-digit PIN on the back of the card to check online or by phone.

If you don't have the PIN or card number memorized, visiting a physical store is your simplest option — a staff member can scan the card and tell you the balance immediately, no numbers required. This also works if your card is damaged and the numbers are hard to read.

Key Takeaways

  • You can check your Victoria's Secret gift card balance on their website, by calling 1-800-411-5116, or by visiting any store location.
  • Online and phone checks require the 16-digit card number and 4-digit PIN printed on the back of the card.
  • Store associates can look up your balance by scanning the card, which works even if the numbers are worn or illegible.
  • Your balance does not expire, but some older cards may have restrictions depending on when they were issued.

Checking balance on the Victoria's Secret website

Go to victoriassecret.com and look for a "Gift Card Balance" link, usually found in the footer or under account options. Click it and enter your 16-digit card number and 4-digit PIN. The site will display your current balance immediately.

This method works for both physical gift cards and e-gift cards (digital cards sent by email). If you received an e-gift card, the email will contain a direct link to check the balance, or you can use the card number from that email on the main balance-check page.

Checking balance by phone

Call Victoria's Secret customer service at 1-800-411-5116. A representative will ask for your 16-digit card number and 4-digit PIN, then tell you your balance. This method works during business hours, which vary by season but typically run 8 a.m. to 11 p.m. Eastern time.

Phone checks are useful if you're having trouble with the website or if you want to ask about card restrictions at the same time. Representatives can also tell you whether your card has any special terms — for example, some older promotional cards had expiration dates, though most current cards do not.

Checking balance in a Victoria's Secret store

Walk into any Victoria's Secret location and hand your card to a cashier or associate. They'll scan it at the register and read your balance from the screen. This takes less than a minute and requires no PIN or card number from you.

This is the easiest method if your card is damaged, faded, or if you simply don't want to look up the numbers. Store staff can also answer questions about whether your specific card has any restrictions or special terms.

What to do if you can't find your card number or PIN

If you've lost the physical card but remember your email address, check your inbox for the original gift card email — it will contain the card number. If you received the card in person and don't have the email, visit a store and ask an associate to look it up using your name and the approximate purchase date.

If you have the card but the numbers are too worn to read, a store associate can scan it to retrieve the information. You can also call customer service and explain the situation; representatives sometimes have options to verify your identity and pull up the card details another way.

Understanding card expiration and restrictions

Most Victoria's Secret gift cards do not expire. However, cards issued before a certain date or as part of a specific promotion may have had an expiration date printed on them. When you check your balance online or by phone, the system will note if your card has expired.

Some promotional cards also came with restrictions — for example, they might not be usable on sale items or might have a minimum purchase requirement. These restrictions are usually printed on the card itself. If you're unsure whether your card has any special terms, ask a store associate or call customer service to confirm before you shop.

Using your balance after you check it

Once you know your balance, you can spend it online at victoriassecret.com or in any physical store. Online, enter your card number at checkout just like a credit card. In stores, hand the card to the cashier and they'll process it as payment.

If your purchase is less than your balance, the remaining amount stays on the card. If your purchase is more than your balance, you'll need to pay the difference with another payment method. You can check your updated balance anytime using the same three methods.

Frequently Asked Questions

Do Victoria's Secret gift cards expire?

Most current gift cards do not expire. However, older cards or cards issued as part of a promotion may have had an expiration date. Check the card itself or call 1-800-411-5116 to confirm whether your specific card has an expiration date.

What if I lost my gift card?

Unfortunately, Victoria's Secret does not replace lost or stolen gift cards. However, if you have the card number and PIN from a receipt or email confirmation, you can still use the balance. If you have neither, a store associate may be able to look it up using your name and the purchase date.

Can I transfer my balance to another card?

No, Victoria's Secret does not transfer balances between cards. Your balance is tied to that specific card number. If your card is damaged, visit a store to see if they can issue a replacement card with the same balance.

Why does the website say my PIN is incorrect?

The 4-digit PIN is printed on the back of the card, separate from the card number. Make sure you're entering the correct PIN and not confusing it with another number. If you're still having trouble, call customer service or visit a store to verify the PIN.

Can I use my gift card online and in stores?

Yes, Victoria's Secret gift cards work both online and in physical locations. Your balance is the same across both, so if you spend part of it online, the remaining amount is available the next time you shop in a store.