How to find your Uber Eats gift card balance

Your Uber Eats gift card balance appears in the app or on the website once you've added the card to your account. Open the Uber Eats app, tap the account icon in the bottom right, then select "Wallet" or "Payment methods." Your gift card balance will show there if it's been redeemed. On the website, go to your account settings and look for the Wallet section — the balance displays next to your payment options.

If you haven't redeemed the gift card yet, the balance won't show in your Wallet. You'll need to enter the card code first. In the app, tap your account icon, select "Wallet," then choose "Add funds" or "Redeem a gift card." Enter the 16-digit code from the back of the card or from your email confirmation. The balance will then transfer to your account and be ready to spend.

If you've lost the code or didn't receive an email with it, contact Uber Eats support directly through the app. Tap "Help" at the bottom of the screen, then select your issue. You'll need the original receipt or order confirmation that came with the gift card.

Key Takeaways

  • Your redeemed gift card balance shows in the Wallet section of your Uber Eats account, accessible from the app or website.
  • You must enter the 16-digit code to redeem the card before the balance appears in your account.
  • Gift card balances typically don't expire, but the terms depend on your state and the card issuer.
  • Your balance is tied to your account, so you can use it across all Uber Eats orders on any device where you're logged in.
  • If your balance seems incorrect or you can't redeem the code, Uber Eats support can investigate through the app's Help section.

What happens when you spend your balance

When you place an order, Uber Eats automatically deducts from your gift card balance first, before charging any other payment method on file. If your order costs more than your remaining balance, the app will prompt you to add another payment method for the difference. You'll see the breakdown at checkout showing how much comes from your gift card and how much from your other payment method.

Your balance updates immediately after each order. You can check it anytime in your Wallet to see how much you have left to spend. There's no limit to how many times you can use the same gift card balance — you can make multiple orders until the balance reaches zero.

Transferring or sharing your balance

Uber Eats does not allow you to transfer your gift card balance to another person's account or to move it to a different payment method like a bank account. Once the code is redeemed to your account, the balance is locked to that account only.

If you want someone else to use your balance, they would need to log into your Uber Eats account to place orders. This means sharing your login credentials, which Uber Eats does not recommend for security reasons. The safer option is to give them a separate, unredeemed gift card code if you have one.

Gift card balance expiration and terms

Uber Eats gift card expiration depends on your state's laws. In most states, gift card balances do not expire as long as your account remains active. However, some states have specific rules about how long a company must honor a gift card balance, and a few states allow expiration after a certain period of inactivity.

If your account has been inactive for an extended period, Uber Eats may close it, which could affect your ability to use the balance. Check your state's gift card laws or contact Uber Eats support if you're concerned about expiration. Keep your account active by logging in occasionally, even if you're not placing orders.

What to do if your balance is wrong or won't redeem

If the code won't redeem, the most common reasons are a typo in the code, the code already being used on another account, or the code being invalid. Double-check that you're entering all 16 digits correctly, including any hyphens. If you're copying and pasting the code, make sure there are no extra spaces at the beginning or end.

If the code still won't work after you've checked it carefully, the card itself may be defective or the code may not have been activated by the seller. Contact Uber Eats support through the app's Help section and provide the code and your receipt. They can verify whether the code is valid and either reissue it or credit your account if the card was purchased from Uber Eats directly.

If your balance appears lower than expected after redeeming, check your order history to see if any charges were made. Pending orders may not show immediately, but they will deduct from your balance once they're confirmed. If you see charges you didn't make, report them to Uber Eats support right away.

Using your balance across devices

Your gift card balance is tied to your Uber Eats account, not to a specific device. You can use it on the mobile app, the website, or through any other way you access Uber Eats, as long as you're logged into the same account. If you log into a different account on another device, that account will have its own separate balance.

Make sure you're using the same email address and password on all devices to access your balance. If you change your password or log out, you'll need to log back in with your correct credentials to see your balance again.

Frequently Asked Questions

Can I get a refund if I don't use my gift card balance?

Uber Eats does not issue refunds for unused gift card balances. Once a code is redeemed to your account, the balance can only be spent on food orders through Uber Eats. If you received a defective or invalid code, contact support with your receipt and they may reissue it or credit your account.

What if I forgot my account password and can't access my balance?

Use the "Forgot password" option on the Uber Eats login screen to reset it. You'll receive an email with a link to create a new password. Once you've reset it and logged back in, your gift card balance will be there. If you don't have access to the email address associated with your account, contact Uber Eats support for help recovering your account.

Does my gift card balance work for Uber Eats Plus membership or other fees?

Gift card balances can only be used to pay for food and delivery on Uber Eats orders. They cannot be used for subscription fees, service fees, or other charges outside of the food purchase itself. However, your balance will cover the food cost, and fees will be charged to your other payment method.

Can I check my balance without the app?

Yes. Go to ubereats.com, log into your account, and navigate to your Wallet or Payment methods section. Your gift card balance will display there the same way it does in the app. You can also place an order and see your balance at checkout.