Check your balance online or in a store

You can look up a Sephora gift card balance three ways: on the Sephora website, through the Sephora app, or by asking a store associate in person. The website and app methods take about a minute and don't require you to create an account. In-store checking is instant if you have the physical card with you.

Each method works whether your card is a standard Sephora gift card, a Sephora inside JCPenney card, or a Sephora at Kohl's card — though you'll use different websites for the Kohl's version. The balance you see is the amount available to spend right now, including any promotional credits that have already been added to the card.

Key Takeaways

  • Visit sephora.com, go to the gift card balance checker, and enter your card number and PIN to see your balance instantly online.
  • The Sephora mobile app has a built-in balance checker under the account or menu section that works the same way as the website.
  • Any Sephora store will check your balance for free if you bring the physical card or have the card number ready.
  • Sephora inside JCPenney and Sephora at Kohl's use different balance-checking tools, so confirm which type of card you have first.
  • Your balance updates immediately after each purchase, whether you shop online or in a store.

Checking balance on the Sephora website

Go to sephora.com and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" section. Click the link and you'll see a form asking for two pieces of information: your gift card number and the PIN on the back of the card.

Enter both exactly as they appear on the card — the number is typically 16 digits on the front, and the PIN is a 4-digit code printed on the back. Hit the button to check, and your current balance will display on the screen. You don't need to log into your Sephora account or provide any personal information beyond the card details.

Using the Sephora mobile app

Download the Sephora app on your phone and open it. Tap the menu icon (usually three horizontal lines) or your account section, then look for "Gift Card Balance" or "Check Gift Card Balance." The form is identical to the website version — you'll enter your 16-digit card number and 4-digit PIN.

The app method is useful if you're already shopping and want to check how much you have left to spend before checkout. Your balance updates in real time, so if you just made a purchase, you can check immediately and see the new amount.

Asking a store associate to check your balance

Walk into any Sephora location with your physical gift card and ask an associate to check the balance. They can scan the card or manually enter the number into their register system and tell you the amount in seconds. You don't need to make a purchase or provide identification.

This method works even if you don't have the PIN handy, since store systems can look up the balance with just the card number. It's also the fastest option if you're already in the store and want to know your balance before you start shopping.

Checking Sephora inside JCPenney gift cards

If your card is specifically a Sephora inside JCPenney card, use the JCPenney website instead of sephora.com. Go to jcpenney.com, find the gift card balance checker (usually in the footer or customer service section), and enter your card number and PIN the same way you would on the Sephora site.

You can also check the balance at any JCPenney register or at a Sephora counter inside a JCPenney store. The card works only at Sephora locations within JCPenney, not at standalone Sephora stores.

Checking Sephora at Kohl's gift cards

Sephora at Kohl's cards are checked through the Kohl's website, not Sephora's. Visit kohls.com, locate the gift card balance tool, and enter your card number and PIN. The balance will show your available funds to spend at any Sephora counter inside a Kohl's store.

You can also ask a Kohl's register associate or a Sephora associate at the Kohl's counter to check the balance for you. Like the JCPenney version, this card is only valid at Sephora locations within Kohl's stores, not at standalone Sephora locations.

What to do if you can't find your PIN

The PIN is the 4-digit code printed on the back of your physical gift card. If you received the card as a gift and no longer have it, or if the PIN is worn off and unreadable, you have two options: ask a store associate to check the balance using just the card number, or contact Sephora customer service for help.

Store associates can always look up your balance without the PIN, so this is usually the fastest solution. If you don't have the physical card at all, you'll need to contact Sephora directly with proof of purchase or the original gift receipt to retrieve the card number.

Frequently Asked Questions

Does checking my balance use up any of the card's value?

No. Looking up your balance online, in the app, or in a store does not deduct any money from the card. You can check as many times as you want without any cost.

Why does my balance show differently online than it did in the store?

If you made a purchase between the two checks, the balance will be lower. Online and in-store systems update immediately, but if you checked a long time ago, the card may have been used since then. If the difference doesn't match a purchase you made, contact Sephora customer service to review your transaction history.

Can I check the balance on someone else's gift card?

Yes. The balance checker requires only the card number and PIN — no name or personal information. Anyone with those two pieces of information can look up the balance.

What if my gift card has expired?

Sephora gift cards do not have an expiration date, so you can use the balance at any time in the future. If you see a balance of zero, the card was either never loaded with funds or the balance was spent.

Can I check the balance of a digital or e-gift card?

Yes. Digital gift cards come with a card number and PIN just like physical cards. Use the same balance-checking tools on the website or app, or provide the number to a store associate.