Check your Saks gift card balance online or by phone

You can look up your Saks gift card balance through the Saks website, by calling their customer service line, or in person at any Saks store. The fastest method is usually the website — you enter your card number and PIN, and the balance appears instantly. If you don't have internet access or prefer to speak with someone, calling Saks customer service will get you the same information in a few minutes.

You'll need your 16-digit gift card number and the 4-digit PIN printed on the back of the card. The PIN is separate from any security code and is required specifically for balance checks. If your card is damaged and you can't read these numbers, you can still visit a store and ask an associate to look it up for you.

Key Takeaways

  • The Saks website balance checker is the fastest way to see how much money remains on your card.
  • You need both the 16-digit card number and the 4-digit PIN from the back of your card to check online.
  • Calling Saks customer service or visiting a store are alternatives if you can't use the website or don't have your PIN.
  • Your balance does not expire, but you should keep your card in a safe place since it works like cash once someone has the number and PIN.

Using the Saks website to check balance

Go to the Saks website and look for the gift card balance checker, usually found in the customer service or gift card section of the site. Enter your 16-digit card number exactly as it appears on the front of the card, then enter the 4-digit PIN from the back. Click the button to check balance, and the remaining amount will display on your screen.

Write down the balance or take a screenshot if you plan to spend it soon. The website shows your current balance at that moment, but it updates only after transactions process, which can take a day or two. If you made a purchase recently and the balance hasn't changed, wait a day and check again.

Calling Saks customer service for your balance

Saks customer service can tell you your balance over the phone. Have your card number and PIN ready when you call. The wait time varies depending on how busy the line is, but you'll reach a representative who can look up your balance in seconds once you provide the information.

This method works if you've lost your PIN or can't access the website. The representative can also help if your card isn't working in stores or online, or if you have questions about how much a specific purchase will cost against your balance.

Checking balance in a Saks store

Any Saks store associate can scan your card and tell you the balance. This is useful if you're already shopping and want to know how much you have left before making a purchase. You don't need your PIN to check balance in person — the associate just needs the physical card.

Store associates can also help if your card is damaged, if you've forgotten your PIN, or if you're having trouble using the card at checkout. They can sometimes process a balance transfer to a new card if yours is worn or lost.

What to do if you can't find your card number or PIN

If you've lost the card itself but remember where you bought it, contact the person or business that gave it to you. They may have a receipt or record of the card number. If you bought it yourself, check your email for a confirmation message — many gift card purchases send the card details by email.

If you have the physical card but can't read the numbers because it's damaged, visit a Saks store and bring the card with you. An associate can look up your balance using the card itself, even if the numbers are worn off. If the card is completely unusable, Saks may be able to issue you a replacement card with the same balance, though policies vary by location.

Understanding Saks gift card expiration and security

Saks gift cards do not expire. You can use the balance whenever you want, even years after receiving the card. However, you should treat your card like cash — if someone else gets your card number and PIN, they can spend your balance online or in stores.

Keep your card in a safe place and don't share the number or PIN with anyone you don't trust. If your card is lost or stolen, contact Saks customer service right away. They can flag the card and may be able to stop fraudulent charges, depending on when you report it and whether the card has already been used.

Using your balance to make a purchase

You can spend your Saks gift card balance online at Saks.com or in any Saks store. Online, enter your card number and PIN at checkout just like a credit card. In stores, hand the card to the cashier and they'll process it as payment.

If your purchase is more than your balance, you'll need to pay the difference with another payment method — credit card, debit card, or another gift card. If your purchase is less than your balance, the remaining amount stays on the card for future use. There are no fees for carrying a balance or for using the card.

Frequently Asked Questions

Do Saks gift cards expire?

No. Saks gift cards have no expiration date, so you can use your balance whenever you choose. The card itself may wear out over time, but Saks can usually transfer the balance to a new card if needed.

What if my balance shows zero but I haven't used the card?

Check that you're entering the card number and PIN correctly — even one wrong digit will show an error or zero balance. If the numbers are correct and the balance is still zero, contact Saks customer service. They can look up the card in their system and see if there's a record of the purchase or any transactions.

Can I check my balance without the PIN?

Online, you need both the card number and PIN. In a store or by phone, you can check balance with just the card or card number — the associate or representative can look it up without the PIN. If you've lost your PIN, visiting a store is the easiest option.

What happens if I use my gift card and have money left over?

The remaining balance stays on your card. You can use it for another purchase anytime. Check your balance after each transaction to keep track of how much you have left.

Can I transfer my Saks gift card balance to another card?

Saks does not allow you to transfer balance between cards yourself. However, if your card is damaged or lost, Saks may issue a replacement card with the same balance. Contact customer service or visit a store to ask about this option.