Check your PetSmart gift card balance online or in store

You can look up your PetSmart gift card balance three ways: on the PetSmart website, through the PetSmart mobile app, or by asking a cashier in any PetSmart store. The website and app methods take about a minute and don't require you to be near a store. You'll need the 16-digit card number on the front of your card and, for online checks, the 4-digit PIN on the back.

If you've lost the card or can't read the numbers clearly, go to a PetSmart location in person. A cashier can scan the card or look it up by phone number if you have an account linked to the card. This is also the fastest way if you want to use your balance right away.

Key Takeaways

  • The PetSmart website and app both let you check your balance without leaving home by entering your card number and PIN.
  • Any PetSmart store cashier can scan your card to show your balance, even if you don't have your PIN or card number written down.
  • PetSmart gift cards don't expire and don't charge monthly fees, so unused balances stay available indefinitely.
  • If your card is lost or stolen, contact PetSmart customer service with your card number to report it and protect your balance.

Checking balance on the PetSmart website

Go to petsmart.com and look for the "Gift Cards" link, usually in the footer or top navigation menu. Click on "Check Balance" and enter your 16-digit card number and the 4-digit PIN printed on the back of the card. The balance appears immediately on the same page.

Write down or screenshot your balance if you plan to spend it soon. The website doesn't send balance confirmations by email, so this is your record of what you have to spend.

Checking balance through the PetSmart app

Download the PetSmart mobile app on iOS or Android, then open it and tap the menu icon (usually three horizontal lines). Look for "Gift Cards" or "My Gift Cards" and select "Check Balance." Enter your card number and PIN the same way you would on the website.

If you've linked your gift card to a PetSmart account in the app, your balance may appear automatically when you open the app. You can also add multiple gift cards to one account and see all balances in one place.

Checking balance in a PetSmart store

Walk up to any register and hand your card to the cashier. They can scan it to pull up your exact balance in seconds. You don't need your PIN or card number — the card itself is enough. This is the best option if you're already shopping or if you've misplaced your PIN.

If you want to check your balance before you go to the store, call the store directly and ask a cashier to scan the card over the phone. Some stores will do this as a courtesy, though it's not may provide.

What to do if you've lost your card

Contact PetSmart customer service with your card number if you have it, or with your phone number if you linked the card to an account. PetSmart can flag the card as lost or stolen to prevent someone else from using it. They can also issue a replacement card with the same balance transferred to it.

If you don't have your card number, bring a photo ID and any receipt that shows the card purchase to a PetSmart store. A manager can look up the card in their system and help you report it or get a replacement. The process usually takes a few business days.

Understanding PetSmart gift card terms

PetSmart gift cards have no expiration date, so your balance won't disappear if you don't use it right away. There are also no monthly maintenance fees or inactivity charges. Your balance stays the same whether you check it today or a year from now.

Gift cards can be used for anything PetSmart sells — pet food, toys, supplies, grooming services, and veterinary care at PetSmart Vet clinics. You can combine a gift card with other payment methods if your purchase costs more than the card balance. Some restrictions may apply to certain services or locations, so ask a cashier if you're unsure whether your card covers what you want to buy.

Frequently Asked Questions

Can I check my PetSmart gift card balance without the PIN?

Yes. You can check your balance in a store by having a cashier scan the card, or you can call PetSmart customer service with your card number. You only need the PIN if you're checking online or through the app.

What if my gift card balance is zero?

A zero balance means the card has been fully spent. You can keep the card as a souvenir, but it won't work for purchases. If you believe the balance is wrong, contact PetSmart customer service with your card number and they can review your transaction history.

Can I transfer my PetSmart gift card balance to another card?

No. PetSmart doesn't transfer balances between cards. If your card is damaged or lost, you can get a replacement card with the balance moved to it, but you can't move the balance to a card you already own.

Do PetSmart gift cards work online and in stores?

Yes. You can use your gift card for purchases on petsmart.com or in any PetSmart store location. Enter the card number and PIN at checkout online, or hand the card to a cashier in person.