How to check your Petco gift card balance

You can check your Petco gift card balance in three ways: online at petco.com, by phone, or in store. The online method is fastest — go to petco.com, find the gift card balance checker (usually in the footer or under "Gift Cards"), enter your card number and PIN, and you'll see your balance immediately. If your card has no PIN, you may need only the card number.

To check by phone, call Petco customer service at 1-888-PETCO-88 (1-888-738-2688). Have your gift card number ready. A representative will tell you your balance and can answer questions about where the card can be used.

In-store balance checks happen at any Petco register. Staff can swipe or scan your card and print a receipt showing the remaining balance. This is useful if you're shopping and want to know how much you have before you start selecting items.

Key Takeaways

  • Petco gift cards work at Petco stores and on petco.com, but not at Petco's sister company PetSmart or other pet retailers.
  • You can check your balance online, by phone, or at any register without needing to make a purchase.
  • Gift cards do not expire and have no maintenance fees, so unused balances stay available indefinitely.
  • If your card is lost or stolen, contact Petco customer service with your card number to report it and request a replacement.

Where you can spend a Petco gift card

Petco gift cards are valid only at Petco locations and on petco.com. They cannot be used at PetSmart, Chewy, or any other pet supply retailer, even though Petco and PetSmart are owned by the same parent company. The card works for pet food, supplies, grooming services, training classes, and veterinary services offered through Petco's in-store vet clinics.

Online purchases ship to your home or can be picked up at a Petco store. When you use the card online, enter the card number at checkout just as you would a credit card. The balance will be deducted from your purchase total.

What happens if your card is lost or damaged

If your Petco gift card is lost, stolen, or damaged, contact Petco customer service at 1-888-738-2688 with your card number if you have it. Petco can flag the card to prevent unauthorized use and issue a replacement card with the same balance. The process typically takes five to seven business days.

If you do not have your card number, you can still call customer service with your name and the approximate purchase date or amount. Petco may be able to locate your card in their system, though this takes longer. Keep your gift card receipt in case you need to prove the card was yours.

Gift card expiration and fees

Petco gift cards do not expire and carry no monthly maintenance fees. Your balance remains available for as long as you own the card, even if you do not use it for years. This means you can hold onto a gift card indefinitely without losing value.

Some states have laws requiring retailers to turn over unused gift card balances to the state after a certain period of inactivity, but Petco's cards themselves do not expire or decline in value. The card itself may wear out over time, but you can request a replacement with the same balance.

Using a partial balance or combining cards

You can use a Petco gift card even if your purchase exceeds the balance — you'll simply pay the difference with another payment method at checkout. For example, if your card has $15 remaining and your purchase is $40, you can use the card for $15 and pay $25 with a credit card or cash.

Petco does not allow you to combine multiple gift card balances into one card or transfer a balance from one card to another. If you have several cards, you'll need to use them separately across different transactions. You can use more than one card in a single transaction by paying with one card first, then using another for the remainder.

Receipts and proof of balance

When you check your balance in store, ask the cashier to print a receipt showing the amount. This receipt serves as proof of your balance and can be useful if there's a dispute or if you need to report the card lost. Online balance checks also show your balance on screen, though you can take a screenshot if you want a record.

Keep your original gift card receipt from when the card was purchased. This receipt contains the card number and can help Petco locate your card if it's lost or if you forget the number. Store it in a safe place separate from the card itself.

Frequently Asked Questions

Can I use my Petco gift card at PetSmart?

No. Petco and PetSmart are separate retailers, even though they have the same parent company. Your Petco gift card works only at Petco stores and petco.com. You cannot use it at PetSmart, Chewy, or other pet supply stores.

What if my balance is wrong when I check it?

Contact Petco customer service at 1-888-738-2688 with your card number and a description of the transactions you made. They can review your account history and correct any errors. Have your receipts from recent purchases ready to share.

Can I get cash back if my card has a balance?

No. Petco gift cards cannot be redeemed for cash. The balance can only be used to purchase items or services at Petco. Some states have laws allowing you to request the remaining balance as cash if the card is nearly depleted, but this varies by location.

How long does it take to receive a replacement card?

Replacement cards typically arrive within five to seven business days after you report the original card lost or damaged. Petco will transfer your remaining balance to the new card. Expedited replacement may be available in some cases — ask customer service about options.

Do Petco gift cards work for grooming and vet services?

Yes. Petco gift cards can be used for grooming services, training classes, and veterinary care at Petco's in-store vet clinics. They work the same way as for retail purchases — the balance is deducted at checkout.