How to check your Old Navy gift card balance

Old Navy lets you check your gift card balance in three ways: online at oldnavy.com, by phone, or in a store. The online method is fastest — go to the gift card balance page, enter your card number and PIN (the last four digits on the back), and you see your balance instantly. If you do not have the PIN, you can still check by phone by calling Old Navy customer service at 1-800-653-6289; they will ask for your card number and the last four digits of your Social Security number to verify your identity.

In-store balance checks take a few minutes. Any Old Navy register can look up your balance if you hand them the card. This is useful if you are already shopping and want to know how much you have left before you buy. The balance appears on the receipt after the transaction, so you can also check it that way if you have made a recent purchase.

Your balance does not expire as long as there has been activity on the card within the past five years. If your card has been inactive for five years, Old Navy may close it, though you can contact customer service to reactivate it if that happens. Keep your card in a safe place — if it is lost or stolen, you will need the card number and PIN to report it and request a replacement.

Key Takeaways

  • Check your balance online at oldnavy.com, by phone at 1-800-653-6289, or in any Old Navy store.
  • You need your card number and PIN (the last four digits on the back) for online checks, or your card number and last four Social Security digits for phone checks.
  • Your balance does not expire if you use the card at least once every five years.
  • Old Navy gift cards work at Old Navy stores and online, and can also be used at Gap, Banana Republic, and Athleta if those stores accept Old Navy cards in your region.

Where you can spend an Old Navy gift card

An Old Navy gift card works at any Old Navy store in the United States and on oldnavy.com. You can use it for clothing, shoes, accessories, and home goods that Old Navy sells. The card also works at Old Navy outlets if there is one near you.

In some regions, Old Navy gift cards are accepted at sister stores — Gap, Banana Republic, and Athleta — because they are all owned by the same parent company. However, this is not universal. Call the store you want to visit or check their website to confirm whether they take Old Navy gift cards before you go. Online, you can only use an Old Navy gift card on oldnavy.com; it does not work on Gap.com or the other sister brand websites.

What happens if your card balance is low or zero

If your balance is too low to cover your purchase, you can pay the difference with another payment method — a credit card, debit card, or another gift card. Old Navy will not let you split a single transaction between a gift card and cash, but you can use the gift card first and then pay the rest with a different method.

If your balance is zero, the card is still valid and you can use it; it just will not cover any of the purchase. You may want to keep a zero-balance card in case Old Navy adds funds to it later (for example, if you registered it and it was part of a promotion), though this is rare.

If your gift card is lost, stolen, or damaged

If your card is lost or stolen, call Old Navy customer service at 1-800-653-6289 as soon as possible. They can freeze the card to prevent someone else from using it. To get a replacement, you will need to provide your original card number and PIN. Old Navy will issue a new card with the same balance, though there may be a small replacement fee depending on the circumstances.

If your card is physically damaged — cracked, faded, or the numbers are worn off — you can take it to any Old Navy store and ask for a replacement. They can usually print a new card on the spot with the same balance. If you are ordering online and your card number is unreadable, call customer service and they can look up your balance by other means.

Using your gift card online versus in stores

Online purchases work the same way as in-store purchases. Enter your gift card number and PIN at checkout on oldnavy.com, and the balance will be applied to your order. If your balance does not cover the full purchase, you will be prompted to add another payment method for the remainder.

One difference: online orders may take longer to process, so if you are close to the five-year inactivity deadline, using your card in a store is faster proof of activity. In-store transactions post to your account immediately, while online orders may take a day or two to show up in the system.

Gift card terms you should know

Old Navy gift cards are issued by Old Navy and are not the same as credit cards or prepaid debit cards. They cannot be used to pay a credit card bill, and you cannot withdraw cash from them. The card is only good for purchases at Old Navy and participating sister stores.

If you received a gift card as part of a promotion or sale, check the terms that came with it. Some promotional gift cards have restrictions — for example, they may not be valid on clearance items, or they may have an expiration date that is shorter than the standard five years. The receipt or email confirmation you got when you received the card should spell out any restrictions.

Frequently Asked Questions

Do Old Navy gift cards expire?

No, as long as you use the card at least once every five years. If there is no activity for five years, Old Navy may close the card, but you can call customer service to reactivate it. Promotional gift cards sometimes have shorter expiration dates, so check your original terms.

Can I use my Old Navy gift card at Gap or Banana Republic?

It depends on your region. Some stores accept Old Navy gift cards, but not all. Call the store or check their website before you go. Online, Old Navy gift cards only work on oldnavy.com, not on other brand websites.

What if I lost my PIN?

You can still check your balance by phone or in store without the PIN. For online checks, call Old Navy customer service and they can verify your identity using your card number and the last four digits of your Social Security number, then provide your balance.

Can I transfer my balance to another gift card?

No. Old Navy does not transfer balances between cards. If you want to use your balance, you have to use that specific card. If the card is damaged or lost, you can get a replacement with the same balance, but you cannot move the money to a different card.

Can I return items bought with a gift card and get cash back?

No. Returns are credited back to the original payment method. If you bought something with a gift card, the refund goes back onto that gift card, not as cash. You can then use the card again or give it to someone else.