Check your Nordstrom gift card balance online or in store

Nordstrom lets you see your gift card balance three ways: on their website, by phone, or in any Nordstrom store. The fastest method is the website — you enter your card number and PIN, and the balance appears instantly. If you don't have the PIN, you can call Nordstrom customer service or walk into a store and ask a cashier to look it up for you using the card itself.

You don't need to create an account or log in to check your balance. The card number and PIN are all you need. This means you can check from anywhere, at any time, without signing up for anything.

Key Takeaways

  • Visit nordstrom.com/giftcards and enter your card number and PIN to see your balance instantly online.
  • Call Nordstrom customer service at 1-888-282-6060 to have a representative look up your balance over the phone.
  • Visit any Nordstrom store location and ask a cashier to scan your card or manually enter the number to display your balance.
  • Your PIN is printed on the back of your physical gift card; if you have a digital gift card, the PIN was sent to you by email.
  • Nordstrom gift cards do not expire and have no inactivity fees, so your balance remains available indefinitely.

Using the Nordstrom website to check balance

Go to nordstrom.com/giftcards and look for the "Check Balance" link. Enter the 16-digit card number printed on the front of your gift card. Then enter the four-digit PIN, which is on the back of the card below the magnetic stripe. Click the button to check balance, and your current amount will display on the screen.

If you received a digital gift card by email, the card number and PIN will be in that email. Use those same numbers on the website. The process is identical whether your card is physical or digital.

Calling Nordstrom customer service for balance information

Nordstrom customer service can look up your balance by phone. Call 1-888-282-6060. Have your gift card number ready. You do not need the PIN when you call — the representative can verify your identity using the card number alone and will tell you the balance.

Customer service hours vary by season and day of the week. During the holiday shopping season, lines are longer. If you reach a wait, the website method is usually faster.

Checking balance in a Nordstrom store

Walk up to any register in a Nordstrom location and hand your gift card to a cashier. Ask them to check the balance. They will scan the card or manually enter the number into their register system, and the balance will display. This takes less than a minute and requires no PIN.

This method works for both physical cards and digital cards — if you have a digital card, show the cashier the email on your phone with the card number, and they can look it up the same way.

What to do if you can't find your PIN

If you have a physical Nordstrom gift card and cannot find the PIN on the back, call customer service at 1-888-282-6060 or visit a store. Either way, you can check your balance using just the card number. The PIN is only required if you want to check online without calling or visiting in person.

If you received a digital gift card and lost the email with your PIN, check your email spam or trash folder first. If you still cannot find it, contact Nordstrom customer service with your email address, and they can resend the card details to you.

Using your balance when you shop

When you are ready to spend your gift card balance, you can use it online at nordstrom.com or in any Nordstrom store. At checkout, tell the cashier you want to pay with a gift card, and they will scan it or enter the number. Online, select gift card as your payment method and enter the card number and PIN.

Your balance will be deducted from the purchase amount. If your purchase is larger than your balance, you can pay the difference with another payment method. If your purchase is smaller than your balance, the remaining amount stays on the card for future use.

Nordstrom gift card expiration and fees

Nordstrom gift cards do not expire. Your balance will remain on the card indefinitely, whether you use it next month or five years from now. There are no inactivity fees — Nordstrom will not charge you money simply for holding the card unused.

This means you can check your balance whenever you want and use it at your own pace. The amount you see when you check is the full amount available to you.

Frequently Asked Questions

Can I check my Nordstrom gift card balance without the PIN?

Yes. Call customer service at 1-888-282-6060 or visit a store and ask a cashier to look it up using only the card number. The PIN is required only if you want to check online at nordstrom.com/giftcards.

What if my gift card shows a zero balance?

The card may have been fully spent in a previous purchase. If you believe this is an error, call customer service with your card number and they can review your transaction history to see when and where the balance was used.

Can I check the balance of someone else's gift card?

Yes, if you have the card number and PIN. Anyone with those two pieces of information can check the balance online. In a store or by phone, Nordstrom does not verify ownership, so the card number alone is sufficient.

Do Nordstrom gift cards work at Nordstrom Rack?

No. Nordstrom gift cards are for Nordstrom stores and nordstrom.com only. Nordstrom Rack (the outlet store) uses separate gift cards. If you have a Nordstrom Rack gift card, you cannot use it at a regular Nordstrom location.

What happens if I lose my gift card?

Contact Nordstrom customer service immediately with your card number if you have it written down somewhere. Nordstrom can flag the card to prevent unauthorized use. If you don't have the number, provide the email address associated with a digital card or the purchase receipt if someone bought it for you, and they can help locate it.