Check your balance online, by phone, or in-store

Marshalls lets you see your gift card balance three ways: through their website, by calling customer service, or by asking a cashier in any Marshalls store. The online method is fastest if you have the card number handy. The phone line works if you prefer speaking to someone. In-store checking takes a few minutes but requires no account or card details to remember.

You'll need your 16-digit gift card number to check online or by phone. The number is printed on the front of the card. If you've lost the card or can't read the number clearly, the in-store option is your best path forward — a cashier can scan it and tell you the balance immediately.

Key Takeaways

  • Visit marshalls.com/giftcards and enter your 16-digit card number to see your balance instantly online.
  • Call Marshalls customer service at 1-800-MARSHALLS (1-800-627-7425) with your card number ready to hear your balance over the phone.
  • Walk into any Marshalls store and ask a cashier to scan your card — they can tell you the balance without creating an account.
  • Your balance does not expire as long as there is money on the card, though some states have laws about dormancy fees after extended periods of non-use.

Checking balance on the Marshalls website

Go to marshalls.com and look for the "Gift Cards" link, usually found in the footer or top navigation menu. Click on "Check Balance" or a similar option. You'll be asked to enter your 16-digit card number and, on some versions of the site, the card's expiration date or CVV (the three-digit code on the back).

After you enter the information, the site will display your remaining balance. This method works 24/7 and takes less than a minute. You don't need to create an account or log in — the balance check is anonymous and instant. Bookmark the gift card balance page if you plan to check it regularly.

Calling Marshalls customer service

Dial 1-800-MARSHALLS (1-800-627-7425) and follow the prompts to reach the gift card department. Have your 16-digit card number ready. A representative will ask you to confirm the number and may ask for the last four digits of the card as a security step.

Wait times vary depending on the time of day and season. Calling during off-peak hours — early morning on a weekday, for example — usually means shorter waits. The representative will read your balance aloud and can answer questions about how to use the card or whether it has any restrictions.

Checking your balance in a Marshalls store

Bring your physical gift card to any Marshalls location and hand it to a cashier or customer service desk employee. They will scan the card into their register system and tell you the balance. This takes only a few seconds and requires no personal information from you beyond the card itself.

This method is useful if you're already shopping or if you've misplaced your card number. It also works if your card is damaged or the number is worn off — as long as the magnetic strip or chip on the back of the card still works, a cashier can scan it. If the card is too damaged to scan, ask the cashier whether Marshalls can look up the balance by other means or issue a replacement.

What happens if your card balance is zero

Once you've spent all the money on your gift card, the card itself has no value and cannot be reloaded. Marshalls does not allow you to add money to an existing gift card. If you want to give another gift, you'll need to purchase a new card.

Keep the card for your records if you used it for a purchase — it may serve as proof of purchase if you need to return an item. After that, you can discard it or recycle it if your local program accepts plastic cards.

Gift card expiration and dormancy fees

Marshalls gift cards do not have an expiration date printed on them, and the company does not expire the balance simply because time has passed. However, some states have laws that allow retailers to charge dormancy or inactivity fees after a card has not been used for a certain period — typically three to five years. These fees, if charged, would gradually reduce your balance.

Check your state's gift card laws if your card has been inactive for several years. If you live in a state with dormancy protections, those rules may prevent or limit such fees. When in doubt, contact Marshalls customer service with your card number and ask whether any fees have been applied to your balance.

Frequently Asked Questions

Can I check my Marshalls gift card balance without the card number?

Not through the website or phone line — both require your 16-digit card number. Your only option without the number is to visit a store and ask a cashier to scan the physical card. If you've lost both the card and the number, contact Marshalls customer service to see whether they can look up the balance using your purchase history or other information.

Is there a fee to check my gift card balance?

No. Marshalls does not charge you to check your balance online, by phone, or in-store. Any method is free.

What if the website or phone line shows a different balance than I expected?

The balance shown is the current amount remaining on your card. If it's lower than you thought, check your recent Marshalls receipts to see whether the card was used. If you don't recognize a transaction, contact Marshalls customer service right away with your card number and the date you last used it.

Can I use my Marshalls gift card online or only in stores?

Marshalls gift cards work both in physical stores and on marshalls.com. When shopping online, enter the card number at checkout the same way you would enter a credit card. The balance will be deducted from your card just as it would at a register.