Check your balance online through Sephora's website

The fastest way to check your Sephora gift card balance is through the Sephora website without leaving home. Go to sephora.com and look for the "Gift Cards" link, usually found in the footer or under the account menu. Click on "Check Gift Card Balance" and enter your 16-digit gift card number and the 4-digit PIN code printed on the back of the card. The site will display your remaining balance immediately.

You'll need the physical card or a photo of it to find these numbers. The 16-digit number runs across the front, and the PIN is on the back near the barcode. Make sure you enter both exactly as printed — even one wrong digit will cause the lookup to fail. The balance shown is current as of that moment and includes any previous purchases you've made with the card.

Check your balance through the Sephora mobile app

If you have the Sephora app installed on your phone, you can check your balance there as well. Open the app, tap the account icon (usually in the bottom right corner), and look for a "Gift Cards" or "Check Balance" option. Enter your card number and PIN the same way you would on the website. The app will show your balance and sometimes displays your transaction history too.

The app method works identically to the website — you're accessing the same system. Some people find it slightly faster because the app remembers your card if you've checked it before, though you may still need to re-enter the PIN for security reasons.

Key Takeaways

  • You can check your Sephora gift card balance on sephora.com by entering your 16-digit card number and 4-digit PIN code.
  • The Sephora mobile app offers the same balance-checking feature and may remember your card for faster future lookups.
  • You can also ask a cashier in any Sephora store to scan your card and tell you the balance while you shop.
  • Your balance updates immediately after each purchase, whether you shop online or in a physical store.

Ask a cashier in a Sephora store

If you're already shopping in a Sephora store or prefer to check in person, hand your gift card to any cashier and ask them to check the balance. They can scan the card at the register and tell you exactly how much money remains on it. This takes less than a minute and requires no account login or PIN entry on your part.

This method is useful if you're unsure whether you have the correct card number or PIN, or if you want to confirm your balance before making a purchase. The cashier will see the same current balance that the website shows.

What to do if you can't find your card number or PIN

If you've lost the physical card or can't read the numbers clearly, you have a few options. If you received the gift card by email, check your email inbox for a message from Sephora that contains the card details. Many digital gift cards include the number and PIN in the original email or in a follow-up message.

If you received a physical card as a gift and the numbers are worn or damaged, visit a Sephora store and bring the card with you. A cashier can scan it directly, even if the printed numbers are illegible. If the card itself is lost, contact Sephora customer service with your proof of purchase (if you have it) — they may be able to help, though policies vary depending on how the card was originally purchased.

Understanding what your balance includes

Your Sephora gift card balance reflects the exact amount of money remaining after any purchases. If you received a $50 card and spent $15, your balance shows $35. The balance does not include any rewards points, beauty insider status benefits, or promotional offers — it's purely the dollar amount you can spend.

Sephora gift cards do not expire, so you can use your remaining balance whenever you want, even months or years after receiving the card. There are no monthly fees or hidden charges that reduce the balance over time. The only way your balance decreases is when you make a purchase or return an item (which adds money back to the card).

Using your balance after you check it

Once you know your balance, you can spend it online at sephora.com or in any Sephora store. At checkout online, enter your gift card number and PIN in the payment section just like you would enter a credit card. In a store, hand the card to the cashier and they'll process it as payment.

If your balance is less than your total purchase, you can combine your gift card with another payment method — credit card, debit card, or another gift card. Sephora allows you to split payments this way, so you don't have to spend the entire balance in one transaction.

Frequently Asked Questions

Do Sephora gift cards expire?

No, Sephora gift cards do not have an expiration date. You can use your remaining balance whenever you want, even years after you receive the card. There are no fees that reduce the balance over time.

Can I check my balance without the PIN?

Online and through the app, you need both the 16-digit card number and the 4-digit PIN to check your balance. In a Sephora store, a cashier can scan the card and check the balance without you providing the PIN.

What if my balance shows zero but I haven't used the card?

If you see a zero balance on a card you haven't used, double-check that you entered the card number and PIN correctly — even one wrong digit will show an incorrect balance. If the numbers are correct and the balance is still zero, contact Sephora customer service with your card details.

Can I transfer my balance to another gift card?

No, Sephora does not allow you to transfer a balance from one gift card to another. You must use the balance on the original card it was loaded onto. You can combine it with other payment methods at checkout, but you cannot consolidate multiple gift card balances into one card.