Check your balance online through your Amazon account

The fastest way to see how much money is on your Amazon gift card is to log into your Amazon account and look at your gift card balance directly. Go to amazon.com, sign in with your email and password, and click on "Account & Lists" in the top right corner. From there, select "Your Account," then scroll down to find "Gift cards" or "Gift card balance." Amazon displays your total balance right there — no waiting, no phone calls.

If you have multiple gift cards linked to your account, Amazon adds them together and shows you one combined balance. This is the amount you can spend on anything Amazon sells, from books to household items to groceries through Amazon Fresh. The balance updates instantly after you make a purchase, so you can check it anytime to see what you have left.

You do not need to enter a gift card code or do anything special — as long as the card was redeemed to your account at some point, it shows up in this section automatically.

Key Takeaways

  • Log into your Amazon account, go to "Account & Lists," then "Your Account," and scroll to "Gift cards" to see your balance instantly.
  • You can check your balance on the Amazon website, the Amazon mobile app, or by calling Amazon customer service at 1-888-280-4331.
  • If you have not redeemed a gift card code yet, you will need to enter the code first before the balance appears in your account.
  • Amazon gift card balances do not expire, so you can check and spend them whenever you want.

Check your balance through the Amazon mobile app

If you use your phone or tablet to shop on Amazon, you can check your gift card balance the same way through the app. Open the Amazon app, tap the menu icon (three horizontal lines) at the bottom right, and select "Account." Scroll down to find "Gift cards" and tap it — your balance appears on the next screen.

The app method works identically to the website, and the balance syncs across both. If you check on your phone and then check on your computer an hour later, you will see the same number (unless you spent money in between). This makes it convenient to check while you are shopping or out of the house.

Call Amazon customer service to hear your balance

If you prefer to speak to a person or do not have internet access, you can call Amazon customer service at 1-888-280-4331. A representative can look up your account and tell you your gift card balance over the phone. This method takes longer than checking online, but it works if you need help or have questions about your balance at the same time.

Have your Amazon account email address ready when you call, so the representative can pull up your account quickly. They can also help if you think there is an error in your balance or if you have trouble redeeming a gift card code.

Redeem a gift card code before checking your balance

If someone gave you a physical gift card or an email with a gift card code, you need to redeem it first. The code does not automatically add to your account — you have to enter it yourself. Go to amazon.com/redeem, enter the code exactly as it appears (codes are case-sensitive), and click "Apply to Your Balance." Amazon then adds that amount to your account, and it shows up the next time you check.

You can redeem a code on the website or in the app. In the app, go to "Account," scroll to "Gift cards," and tap "Redeem a Gift Card." Enter the code the same way. After you redeem it, check your balance using any of the methods above to confirm the money was added.

If you see an error message when you try to redeem, make sure you typed the code correctly — spaces, dashes, and capital letters all matter. If the code still does not work, contact Amazon customer service; the code may be damaged, expired, or already used.

What happens to your balance after you spend it

When you make a purchase on Amazon, the system automatically deducts the cost from your gift card balance first. If your purchase costs more than your balance, Amazon asks you to add a payment method (credit card, debit card, or bank account) to cover the rest. Your gift card balance only covers what you have on it — it cannot go negative.

After you spend part of your balance, the remaining amount stays in your account. For example, if you have a $50 gift card and spend $15, you have $35 left. That $35 does not expire and does not disappear — it sits there until you spend it or until you close your Amazon account permanently.

Troubleshooting: why you cannot see your balance

If you log into your account and do not see a gift card balance section, it usually means you have not redeemed any gift cards yet. A gift card code sitting in an email or on a physical card does not show up in your account until you redeem it. Go to amazon.com/redeem and enter the code to add it.

If you redeemed a code but still do not see the balance, try logging out and logging back in — sometimes the page needs to refresh. If the balance still does not appear after a few minutes, contact Amazon customer service. They can check whether the code was processed correctly and add the balance manually if something went wrong.

Frequently Asked Questions

Can I check my gift card balance without logging into my account?

No, you need to be logged into your Amazon account to see your balance through the website or app. If you do not have an account, you can create one for free using an email address. Calling customer service is the only way to check without logging in, but you will still need to provide your account email.

Do Amazon gift cards expire?

No, Amazon gift card balances do not expire. You can check and spend your balance whenever you want, even years after you receive it. The money stays in your account indefinitely unless you close your Amazon account or request a refund.

What if I lost my gift card code?

If you received a gift card code by email, check your email inbox and spam folder. If you received a physical card and lost it, contact the person who gave it to you — they may have a receipt or confirmation with the code. If neither works, contact Amazon customer service with proof of purchase if you have it.

Can I transfer my gift card balance to someone else?

No, Amazon does not allow you to transfer a gift card balance from one account to another once it has been redeemed. If you have not redeemed the code yet, you can give the code itself to someone else and they can redeem it to their own account. Once the code is redeemed to your account, the balance is locked there.

What if my balance shows a different amount than I expected?

Check whether you made any recent purchases — the balance updates immediately after you spend money. If you have multiple gift cards, make sure you are looking at your total balance, not one card. If the amount still seems wrong, contact Amazon customer service with details about when you redeemed the card and how much it should be.