Check your H&M gift card balance online or in store

You can look up your H&M gift card balance through the H&M website, the H&M mobile app, or by visiting a physical store. The fastest method is usually the website or app — you enter your card number and PIN, and the balance appears instantly. If you do not have access to a computer or phone, any H&M store associate can scan your card and tell you the balance at the register.

H&M gift cards do not expire, so there is no rush to spend the balance. The card itself may wear out over time, but the balance stays active as long as the card number is recorded in H&M's system.

Key Takeaways

  • Visit hm.com, use the H&M app, or ask a store associate to check your balance — all three methods are free and take less than a minute.
  • You will need your card number and the PIN printed on the back of the card to check the balance online or in the app.
  • H&M gift cards never expire, so you can use your balance whenever you choose.
  • If your physical card is damaged or lost, contact H&M customer service with your card number to request a replacement or balance transfer.
  • Your balance works online and in stores, and you can split payment between a gift card and another payment method at checkout.

Checking balance on the H&M website

Go to hm.com and look for a "Gift Card Balance" or "Check Balance" link, usually found in the footer or under an account menu. Click it and enter your 16-digit card number and the four-digit PIN from the back of your card. The system will display your remaining balance immediately.

This method works whether you created an H&M online account or not. You do not need to log in to check a gift card balance — the card number and PIN are enough.

Checking balance in the H&M mobile app

Download the H&M app on iOS or Android and open it. Look for a menu option labeled "Gift Card" or "Check Balance." Enter your card number and PIN the same way you would on the website. The app will show your balance right away.

The app also lets you save your gift card to your digital wallet, so you can pull it up quickly at checkout without typing the number each time. This is optional but convenient if you plan to use the card more than once.

Checking balance in a physical store

Walk into any H&M location and ask a store associate to check your gift card balance. They will scan the card at a register or use a handheld device to look it up. This takes about 30 seconds and requires no PIN or account information — just the physical card.

Store associates can also help if your card is damaged or if you have questions about how to use it. They cannot transfer a balance to a new card in-store, but they can tell you how to contact customer service to do so.

What to do if your card is lost or damaged

If your physical card is lost, contact H&M customer service with your card number. They can confirm the balance and either mail you a replacement card or, in some cases, transfer the balance to a new card number. Keep your receipt from the original purchase if you have it — it will speed up the process.

If the card is damaged but still readable, you can continue using it. If the magnetic stripe or chip no longer works, customer service can issue a replacement. You will need to provide your original card number and PIN to prove you own the balance.

Using your gift card balance online and in stores

Your H&M gift card works at hm.com and in any H&M store worldwide. At checkout, enter your card number and PIN online, or hand the physical card to the cashier in a store. If your purchase is less than your balance, the remaining amount stays on the card for future use.

You can also split a payment between your gift card and another payment method — for example, use the gift card for part of the purchase and pay the rest with a credit card. This is useful if your gift card balance does not cover the full order.

Gift card balance and returns or exchanges

If you return an item bought with your gift card, the refund goes back onto the same card. The balance will increase by the amount of the return. If you exchanged an item for a different size or color, the balance does not change — the new item is simply charged to your card.

Keep your receipt from the original purchase when you return or exchange. Store associates will need it to process the refund back to your gift card.

Frequently Asked Questions

Do H&M gift cards expire?

No. H&M gift cards do not have an expiration date. Your balance will remain active indefinitely, though the physical card itself may wear out over time. If that happens, contact customer service to request a replacement.

Can I use my H&M gift card online and in stores?

Yes. Your gift card works at hm.com and in any H&M physical store. The balance is the same across both — if you spend part of it online, the remaining amount is available in stores, and vice versa.

What if I forgot my PIN?

The PIN is printed on the back of your physical card. If you cannot read it or lost the card, contact H&M customer service with your card number and they can help you recover or reset it.

Can I transfer my gift card balance to someone else?

H&M does not allow direct balance transfers between gift cards. However, you can use your card to buy items and give those items to someone else, or you can give the physical card itself to another person to use.

What if my gift card balance shows zero but I never used it?

Contact H&M customer service immediately with your card number and original receipt. They can investigate whether the balance was used fraudulently or if there was a system error, and they can restore it if warranted.