How to check your Hand and Stone gift card balance online or in person
Hand and Stone Massage and Wellness Centers lets you check your gift card balance through their website, by phone, or by visiting a location in person. The fastest method is usually the website — you enter your card number and a PIN, and the balance appears immediately. If you do not have access to the internet or prefer to speak with someone, you can call the location where you plan to use the card or the corporate customer service line.
You will need the 16-digit card number printed on the front of your gift card. If the card has a PIN on the back (some do, some do not), you may need that as well depending on which method you use. The balance check itself is free and does not reduce the amount on your card.
Key Takeaways
- Hand and Stone gift card balances can be checked online at their website, by calling customer service, or by asking at any Hand and Stone location.
- You will need the 16-digit card number from the front of your gift card to check the balance online.
- Checking your balance does not cost anything and does not use up any of the money on the card.
- If you cannot find your card number or PIN, a Hand and Stone employee can look up the balance using your name and the card details you remember.
Checking balance on the Hand and Stone website
Go to the Hand and Stone website and look for a link labeled "Gift Card Balance" or "Check Balance." Enter the 16-digit card number exactly as it appears on your card. If the website asks for a PIN, enter the four-digit number from the back of the card. Click the button to retrieve your balance, and the amount will display on the screen.
Write down the balance or take a screenshot so you have a record. The website shows only the current balance, not a history of past purchases or when the card was purchased. If the website says the card is not found, double-check that you entered the number correctly — even one digit wrong will cause the lookup to fail.
Checking balance by phone
Call the Hand and Stone location where you plan to use the card. Ask to speak with someone at the front desk who can look up your gift card balance. Have your card number ready. Some locations may ask for the name on the account or the phone number associated with the card purchase, so be prepared to provide that information if asked.
If you do not know which location to call, you can search for Hand and Stone centers on their website and select the one nearest to you. Alternatively, you can call the corporate customer service line if your location does not answer or if you prefer to reach a central number. Wait times vary depending on how busy the location or service line is.
Checking balance in person at a Hand and Stone location
Bring your gift card to any Hand and Stone Massage and Wellness Center and ask an employee at the front desk to check the balance for you. They can look it up in their system using the card number. This method takes only a few minutes and gives you an immediate answer.
If you are already there for a service, you can ask about the balance before or after your appointment. If you have lost the physical card but remember where you bought it, the location may be able to look up the balance using your name and the approximate purchase date.
What to do if you cannot find your card or card number
If you have lost the gift card or cannot locate the card number, visit or call any Hand and Stone location. Provide the employee with as much information as you remember: the name associated with the purchase, the phone number used when buying the card, the approximate date it was purchased, and the amount it was for. The staff can search their system for matching cards and confirm the balance.
Hand and Stone does not typically replace lost or stolen gift cards, but they can confirm whether a balance exists under your name. If someone else has the card and uses it, the balance will decrease. Keep your card in a safe place, just as you would cash or a credit card.
Understanding gift card expiration and terms
Hand and Stone gift cards do not expire, meaning you can use the balance at any time in the future. However, the terms and conditions on the back of the card or on the receipt may include other rules — for example, some cards may not be used for certain promotions or may have restrictions on how they combine with other offers. Read the fine print on your card or ask an employee about any limitations before you use it.
If you have a question about whether your balance can be used for a specific service or promotion, ask at the location where you plan to use the card. Policies can vary by location, so it is worth confirming before your appointment.
Frequently Asked Questions
Can I use my gift card balance online or only in person?
Hand and Stone gift cards are typically used in person at a physical location. You cannot purchase services online using a gift card balance. Call or visit the location where you want to book your appointment to discuss payment options.
What happens if my gift card balance is less than the service I want?
You can pay the remaining amount with another payment method — cash, credit card, or debit card. Ask the front desk staff how they prefer to handle partial gift card payments before your appointment.
Can I transfer my gift card balance to someone else?
Gift cards are typically tied to the card itself, not to a person. If you give the physical card to someone else, they can use the balance. However, Hand and Stone does not usually allow you to transfer a balance from one card to another or to issue a new card with the same balance.
Is there a fee for checking my gift card balance?
No. Checking your balance online, by phone, or in person is free and does not reduce the amount on your card.
What if the website says my card number is invalid?
Double-check that you entered all 16 digits correctly, including any leading zeros. If you are still having trouble, call the location directly or visit in person — an employee can look up the balance manually using your name and card details.