Check your Walmart gift card balance online, by phone, or in store

You can find out how much money is left on your Walmart gift card in three ways: through Walmart's website, by calling their customer service line, or by asking a cashier in any Walmart store. The online method is fastest if you have the card number handy. The phone line works if you prefer speaking to someone. In-store checks take a few minutes but require you to be at a location.

Walmart does not charge a fee to check your balance, and the balance information updates immediately after each purchase. Physical gift cards and digital gift cards (sent by email) both work with all three methods.

Key Takeaways

  • Visit walmart.com/giftcards and enter your card number and PIN to see your balance instantly online.
  • Call 1-800-WALMART (1-800-925-6278) and a representative will check your balance over the phone.
  • Ask any Walmart cashier to scan your card at checkout to display your remaining balance on the register screen.
  • Digital gift cards sent by email contain a code you can use the same way as a physical card number.
  • Your balance never expires as long as you do not lose the card or forget the number.

Checking balance on Walmart's website

Go to walmart.com/giftcards and look for the "Check Balance" link. You will need two pieces of information: the 16-digit card number printed on the front of your physical card, and the four-digit PIN printed on the back. Enter both and click the button to see your balance.

If you received a digital gift card by email, the message will contain a code instead of a physical card number. Use that code the same way. The balance appears on screen immediately and does not require you to log into a Walmart account.

Checking balance by phone

Call Walmart's customer service line at 1-800-WALMART (1-800-925-6278). A representative will ask for your card number and PIN, then tell you the balance. This method works during Walmart's business hours, which vary by location but typically run from early morning to late evening.

If you are calling from outside the United States, check your gift card for an international customer service number. Some cards issued in other countries have different phone lines.

Checking balance in a Walmart store

Walk up to any checkout register and hand your gift card to the cashier. They will scan it, and the balance will display on the register screen. You do not have to make a purchase. This method takes about one minute and works at any Walmart location, including Walmart Supercenter and Walmart Neighborhood Market stores.

If you have a digital gift card, you can show the email or the code on your phone screen, and the cashier can look up the balance using that code instead.

What to do if you cannot find your card number or PIN

If you have the physical card but cannot read the number or PIN clearly, take it to a Walmart store and ask a cashier to scan it. The scan will pull up your balance without you needing to type anything.

If you lost the card entirely but remember which email address received a digital gift card, check that email inbox and search for messages from Walmart. The code will be in the original email. If you cannot find the email, contact Walmart customer service at 1-800-WALMART and explain that you lost access to a digital gift card. They may be able to help you recover it, though policies vary.

Understanding gift card expiration and inactive account fees

Walmart gift cards do not expire, meaning the balance stays on the card indefinitely. You can use it one year from now or ten years from now, and the money will still be there. This applies to both physical and digital cards.

Walmart does not charge inactivity fees or maintenance fees on gift cards. The only way to lose the balance is to spend it, lose the card, or forget the number and have no way to recover it. If you have not used your card in several years and are worried about it, checking your balance costs nothing and takes less than a minute.

Frequently Asked Questions

Can I check my balance without the PIN?

Online, you need both the card number and PIN. In a store, a cashier can scan the card without a PIN. By phone, Walmart customer service may ask for the PIN as a security measure, but call and ask — they can sometimes verify your identity another way.

What if the balance shows zero but I never used the card?

This is rare but can happen if the card was damaged, if there was a system error, or if someone else used it. Call 1-800-WALMART with your card number and explain the situation. Walmart can review the transaction history and may be able to restore the balance if an error occurred.

Can I transfer my balance to another card?

Walmart does not transfer balances between cards. If you want to move money to a different card, you would need to spend the first card's balance and then purchase a new card. Some third-party services claim to do this, but they are not affiliated with Walmart and may charge fees.

Does my digital gift card balance work the same way as a physical card?

Yes. Digital and physical cards have the same balance, expiration rules, and checking methods. The only difference is that a digital card is a code in an email instead of a plastic card in your wallet.

What happens if I check my balance multiple times in one day?

Checking your balance does not affect it and does not cost anything. You can check as many times as you want without any penalty or fee.