How to check your Ulta gift card balance

Ulta offers three ways to find out how much money is left on your gift card. The fastest is to visit ulta.com/giftcardbalance and enter your 16-digit card number and the 4-digit PIN printed on the back. You'll see your balance instantly on screen.

You can also call Ulta's customer service line at 1-866-983-8582 and provide your card number and PIN to a representative. They'll tell you the balance over the phone. This takes longer than the website but works if you don't have internet access or prefer to speak with someone.

A third option is to visit any Ulta Beauty store in person. A cashier can scan your card or enter the number manually and show you the balance on their register. This is useful if you're already shopping and want to know what you have before you buy.

Key Takeaways

  • The Ulta website balance checker at ulta.com/giftcardbalance is the fastest way to check, requiring only your 16-digit card number and 4-digit PIN.
  • You can call Ulta customer service at 1-866-983-8582 to have a representative check your balance over the phone.
  • Ulta gift cards work in physical stores and online at ulta.com, and any remaining balance stays on the card after each purchase.
  • If your card was damaged, lost, or stolen, Ulta can issue a replacement only if you have proof of purchase or the original receipt.

Where you can use your Ulta gift card

Ulta gift cards work at any Ulta Beauty store location in the United States and on the Ulta website. You can use the same card both in stores and online — the balance updates automatically after each transaction. The card does not expire, so you can spend it all at once or use it over time.

Ulta gift cards cover everything Ulta sells: makeup, skincare, haircare, fragrance, tools, and beauty services like haircuts or lash extensions if your store offers them. You cannot use an Ulta gift card at other retailers, even if they carry some Ulta products.

What happens if your card is lost, stolen, or damaged

If your Ulta gift card is lost or stolen, contact Ulta customer service at 1-866-983-8582 as soon as possible. Ulta can freeze the card to prevent unauthorized use, but they can only issue a replacement card with the remaining balance if you have the original receipt or proof of purchase.

If your card is physically damaged — cracked, bent, or the numbers worn away — you can exchange it for a new card at any Ulta store or by calling customer service. Bring the damaged card with you if you go in person, or have your card number and PIN ready if you call.

Without proof of purchase or the original card, Ulta cannot replace a lost or stolen card or transfer the balance to a new one. This is why keeping your receipt or taking a photo of your card number and PIN is important.

How to use your gift card online

To use your Ulta gift card on ulta.com, add items to your cart and proceed to checkout. At the payment step, select "Gift Card" as your payment method. Enter your 16-digit card number and 4-digit PIN in the fields provided. The system will deduct the purchase from your balance.

If your purchase is more than your card balance, you can combine your gift card with another payment method — a credit card, debit card, or PayPal account. Ulta will charge your gift card first, then bill the remaining amount to your other payment method.

Understanding your receipt and remaining balance

Every time you use your Ulta gift card in a store or online, your receipt shows the amount you spent and the remaining balance. Keep receipts so you have a record of your spending. If you lose track of your balance, you can always check it again using the methods described above.

Ulta does not charge monthly fees or inactivity fees on gift cards. Your balance does not decrease over time — it only goes down when you make a purchase. Even if you don't use your card for years, the money stays there until you spend it.

Frequently Asked Questions

Can I use my Ulta gift card at Ulta Salon & Spa locations?

Yes, Ulta gift cards work at Ulta Salon & Spa locations for both products and salon services like haircuts, color, and lash services. The card balance covers everything Ulta offers at that location.

What if I enter the wrong PIN when checking my balance?

The balance checker will reject an incorrect PIN and ask you to try again. If you've forgotten your PIN, call Ulta customer service at 1-866-983-8582 and they can help you retrieve it using your card number and other information.

Can I transfer my Ulta gift card balance to someone else?

No, Ulta does not allow balance transfers between cards. The card itself is what holds the balance. You can give the physical card to someone else to use, but you cannot move the money to a different card.

Do Ulta gift cards work at other beauty retailers?

No, Ulta gift cards only work at Ulta Beauty stores and ulta.com. They cannot be used at Sephora, drugstores, or other retailers that sell beauty products.

What if my gift card balance shows zero but I haven't spent it all?

Contact Ulta customer service at 1-866-983-8582 immediately. Provide your card number and any receipts you have. Ulta can investigate whether there was an error or unauthorized use and may be able to restore your balance if fraud occurred.