Check your balance online or by phone

Texas Roadhouse lets you see your gift card balance through their website or by calling their customer service line. You'll need your card number and the PIN on the back of the card. The online method is faster — you can check anytime without waiting for someone to answer — but both routes give you the same information in minutes.

Go to texasroadhouse.com and look for the gift card section, usually found in the footer or under a "Gift Cards" menu. Enter your 16-digit card number and the 4-digit PIN printed on the back. The site will display your current balance and transaction history. If you prefer to call, Texas Roadhouse's customer service team can look up your balance and answer questions about restrictions or expiration policies specific to your card.

Key Takeaways

  • You can check your Texas Roadhouse gift card balance on their website by entering your card number and PIN, or by calling customer service.
  • Physical gift cards from Texas Roadhouse do not expire, but cards purchased through third-party retailers may have different terms.
  • If your card is lost or stolen, contact Texas Roadhouse directly with your card number — they may be able to freeze it or transfer the balance.
  • Your balance updates immediately after each purchase, so you can check before you go to the restaurant to confirm you have enough for your meal.

What happens if your card is lost or damaged

If your Texas Roadhouse gift card is lost, stolen, or damaged, call their customer service number right away. Have your card number ready if you can find it — it's printed on the front. Texas Roadhouse keeps records of card balances, so they may be able to issue a replacement card with the same balance transferred to it, though policies vary depending on how the card was originally purchased.

If the card is damaged but still readable, you can usually use it at any Texas Roadhouse location. If the magnetic stripe or chip is broken and the card won't scan, bring it into a restaurant or call customer service to request a replacement. Keep your receipt from the original purchase if you have it — it can speed up the replacement process.

Understanding expiration and restrictions

Texas Roadhouse gift cards purchased directly from the company do not have an expiration date. However, cards bought through third-party retailers, online marketplaces, or promotional offers may have different terms. Check the back of your card or the original packaging for any expiration date or restrictions printed there.

Some gift cards are restricted to dine-in purchases only, while others can be used for takeout or delivery as well. A few promotional cards may exclude certain menu items or have a minimum purchase requirement. Your receipt or the retailer's website should list these restrictions. If you're unsure, ask when you check your balance or call customer service before you visit.

Using your balance at the restaurant

When you're ready to use your gift card, bring it to any Texas Roadhouse location and hand it to your server or the cashier before you order. They'll swipe or insert it into the payment terminal just like a regular credit card. If your balance is lower than your total bill, you can pay the difference with another payment method — most locations accept cash, credit cards, and digital payment apps.

If your balance is higher than your bill, the remaining amount stays on the card for your next visit. You can use the same card multiple times until the balance reaches zero. Keep the card in a safe place so you don't lose it before you've spent the full amount.

What to do if the website or phone line isn't working

If you can't reach Texas Roadhouse online or by phone, visit a restaurant in person and ask a manager to check your balance. They have access to the same system and can look it up using your card number. This also gives you a chance to ask about any restrictions or special terms on your specific card.

Texas Roadhouse's website and phone lines are usually available during business hours, but occasional outages do happen. If you're checking your balance before a trip to the restaurant, try again in a few minutes or call back later. You can also check your balance the next time you visit — the card will work regardless of whether you've checked it recently.

Frequently Asked Questions

Do Texas Roadhouse gift cards expire?

Cards purchased directly from Texas Roadhouse do not expire. However, cards from third-party retailers or promotional offers may have an expiration date printed on the back or in the original packaging. Check your card or receipt to be sure.

Can I use my gift card for delivery or takeout?

Most Texas Roadhouse gift cards work for delivery and takeout, but some promotional or third-party cards are restricted to dine-in only. Check the back of your card or call customer service to confirm before you order.

What if I forgot my PIN?

The PIN is printed on the back of your physical card. If you can't find it, call Texas Roadhouse customer service with your card number and they can help you look it up or verify your balance another way.

Can I transfer my balance to someone else?

Texas Roadhouse does not transfer balances between cards or to other people. The balance stays on the card it was purchased on. If you want to give the card to someone else, you can hand them the physical card to use.

What if my card was purchased years ago and I forgot about it?

As long as your card was purchased directly from Texas Roadhouse, it has no expiration date and your balance is still there. Check it online or call customer service to see how much is left, then use it whenever you're ready.