Check your balance online, by phone, or in a store

Nordstrom lets you see how much money is left on your gift card through three methods: their website, a customer service phone line, or by asking a cashier in any Nordstrom location. The online method is fastest if you have the card number handy. The phone line works if you prefer speaking to someone. In-store checking takes a few minutes but requires you to be at a Nordstrom.

You do not need to create an account or log in to check your balance. Nordstrom will ask for the card number and, depending on the method, a PIN or security code printed on the back of the card.

Key Takeaways

  • Visit nordstrom.com/giftcards and enter your card number to see your balance instantly online.
  • Call Nordstrom customer service at 1-888-282-6060 and have your gift card ready when you call.
  • Walk into any Nordstrom store and ask a cashier to scan your card or manually look up the balance.
  • You will need the 16-digit card number on the front of your gift card for any of these methods.
  • Physical Nordstrom gift cards and Nordstrom Rack gift cards use the same balance-checking system.

Checking your balance on the Nordstrom website

Go to nordstrom.com/giftcards and look for the "Check Gift Card Balance" link. Enter the 16-digit card number printed on the front of your card. If your card has a PIN (a four-digit number on the back), enter that as well — not all gift cards have one, so if there is no PIN on your card, leave that field blank.

Click the button to check balance, and your remaining amount will appear on the screen. This method works on any device with internet access and takes less than a minute. The balance shown is current as of that moment.

Checking your balance by phone

Call Nordstrom customer service at 1-888-282-6060. A representative will ask for your gift card number and PIN if you have one. They will look up your balance and tell you the amount over the phone. This line is open during Nordstrom's standard business hours, which vary by season but typically run from morning through evening.

Have your card in front of you before you call so you can read the number accurately. If you are calling from outside the United States, check Nordstrom's website for the international customer service number.

Checking your balance in a Nordstrom store

Walk up to any register in a Nordstrom location and hand your gift card to a cashier. Ask them to check the balance. They can scan the card or manually enter the number into their system and will tell you how much is left. This takes just a few seconds and requires no account or login.

You can also ask a cashier to check your balance while you are shopping, even if you are not making a purchase at that moment. Nordstrom Rack locations (the outlet stores) can also check balances on standard Nordstrom gift cards.

What to do if your card number is not working

If the website or phone line says your card number is invalid, double-check that you have entered all 16 digits correctly. Card numbers are printed on the front in a specific format — make sure you did not skip a digit or misread a number that looks similar (like 0 and O, or 1 and I).

If the number is correct and the system still will not recognize it, the card may not have been activated yet. New gift cards sometimes need to be activated before they can be used or checked. Call Nordstrom customer service to confirm the card is active. If you received the card as a gift and it was never used, the sender may need to activate it first.

Checking a Nordstrom Rack gift card

Nordstrom Rack gift cards can be checked using the same methods as regular Nordstrom gift cards. Use the same website balance-check tool, call the same customer service number, or visit a Nordstrom Rack store and ask a cashier. The balance will show you how much you can spend at Nordstrom Rack locations.

Note that Nordstrom Rack gift cards and regular Nordstrom gift cards are separate products with separate balances. A Nordstrom Rack card cannot be used at a full-price Nordstrom store, and vice versa. Make sure you are checking the correct card type.

What happens after you check your balance

Checking your balance does not spend any money or change the card in any way. You can check as many times as you want without affecting the amount available. The balance you see is the total you can spend on your next purchase.

When you make a purchase, the cashier will deduct the amount from your card. If your purchase is more than your balance, you will need to pay the difference with another payment method. If your purchase is less than your balance, the remaining amount stays on the card for future use.

Frequently Asked Questions

Can I check my balance without the PIN?

Yes. The PIN is optional — only enter it if your card has one printed on the back. If your card has no PIN, just enter the 16-digit card number and the balance will appear.

What if I lost my gift card?

Contact Nordstrom customer service with your card number if you have it written down somewhere. Nordstrom can look up the balance and may be able to issue a replacement card if the original has not been used. Call 1-888-282-6060 to report a lost card.

Does checking my balance online cost anything?

No. Checking your balance through the website, phone, or in-store is free and does not charge your card. You are only charged when you actually spend money at checkout.

Can I check someone else's gift card balance?

Yes, if you have the card number and PIN. Nordstrom does not verify who owns the card when you check the balance — they only verify the card number itself. This means anyone with access to the card can see how much is on it.

How often does the balance update?

The balance updates immediately after you make a purchase. If you just bought something, wait a few minutes and check again to see the updated amount. Online and phone balances are current as of the moment you check.