How to check your Five Below gift card balance by phone or in store
Five Below does not publish an official balance-checker on their website. Instead, you check your balance by calling customer service or visiting a store in person. The most reliable method is to call 1-855-799-5779 during business hours — a representative can look up your balance using the card number printed on the front or back of your gift card.
Any Five Below location will also check your balance at the register if you bring the physical card in. This is useful if you are already shopping or live near a store, but calling ahead saves a trip. Have your gift card number ready either way. Do not rely on third-party balance-checker websites that claim to work for Five Below — these sites are not affiliated with the company and may not return accurate information.
Key Takeaways
- Call Five Below customer service at 1-855-799-5779 to check your balance by phone using your card number.
- Visit any Five Below store and ask a cashier to check your balance at the register.
- Five Below gift cards do not expire, so you can use your balance whenever you are ready.
- If your card is lost or damaged, call customer service with your card number to explore what options exist for replacement or balance transfer.
- Refunds from returns go back onto your gift card as store credit, not as cash.
What happens if you lose your gift card
Five Below gift cards are treated like cash once they leave the store. If your card is lost or stolen, the balance is generally not recoverable unless you registered the card or have proof of purchase. This is why it matters to keep your receipt and card in a safe place.
If you lose your card, call customer service at 1-855-799-5779 as soon as possible. Bring your receipt if you have it — this is the strongest proof that you owned the card and what amount was loaded onto it. Without a receipt, Five Below has limited ability to help, because the card number alone does not prove ownership or the original balance.
Some retailers offer card replacement if you can show the original purchase receipt. Five Below's policy on this varies by situation, so the phone call is your only way to find out what they can do in your specific case. Having documentation of the purchase makes a significant difference in whether the company can transfer your balance to a new card.
Using your balance across multiple purchases
You can use your Five Below gift card for more than one purchase. If your balance is higher than a single transaction, you simply hand the card to the cashier again on your next visit. The remaining balance stays on the card until it reaches zero, and you can check how much is left by calling customer service or asking at the register.
The card works the same way whether you are spending the full balance in one trip or spreading it across several shopping visits. There is no time limit — Five Below gift cards do not expire, so you can use your balance whenever you choose. You can also use your card for online purchases at fivebelow.com by entering your card number at checkout.
If you are splitting a purchase between a gift card and another payment method, tell the cashier before they ring you up. They will process the gift card first, then charge your other payment method for the remainder. This approach works both in stores and online.
Gift card balance and store returns
If you return an item you bought with your Five Below gift card, the refund goes back onto the card as store credit. You do not receive cash back. This means your balance will increase by the amount of the return, and you can use that credit on future purchases.
Keep track of your balance after a return, because the credit is now part of your card total. If you need to return something and want cash instead of store credit, you will need to contact Five Below directly — store-level returns cannot issue cash refunds for gift card purchases. The policy is the same whether you bought the item in a store or online.
Protecting your gift card information
Your gift card number is sensitive information, similar to a credit card number. Do not share it over email, text, or with anyone you do not trust. If someone asks for your card number claiming to be from Five Below, verify by calling the official customer service line yourself rather than using a number they provide.
When you check your balance by phone, you will need to provide your card number to the representative. This is normal and expected. However, Five Below will never ask you to provide your card number unsolicited — if you receive a call or email asking for it, that is a sign of fraud.
Frequently Asked Questions
Do Five Below gift cards expire?
No. Five Below gift cards have no expiration date, so you can use your balance whenever you are ready. There is no rush to spend it, and the balance will not disappear after a certain amount of time.
Can I check my balance online without calling?
Five Below does not offer an online balance checker on their official website. Your options are to call customer service at 1-855-799-5779 or visit a store in person. Both methods require your card number.
What if I have a damaged gift card?
Call customer service with your card number and explain the damage. They may be able to transfer your balance to a new card if you have proof of purchase. Without a receipt, your options are more limited.
Can I use my gift card online at fivebelow.com?
Yes. Five Below gift cards work for online purchases at fivebelow.com. Enter your card number at checkout the same way you would any other payment method. Your balance will be deducted from the purchase total.
What if my gift card was never activated?
Five Below gift cards are active as soon as they are purchased. If you received a card and it has no balance, contact customer service with your card number and receipt. They can investigate whether the card was ever loaded with funds.