Check your balance online or by phone

Domino's lets you see your gift card balance through their website, their mobile app, or by calling their customer service line. The fastest method is usually the website or app — you'll get your balance in seconds without waiting on hold. You can also ask a Domino's location to check it for you in person when you order.

To check online, go to dominos.com and look for a "Gift Card Balance" or "Check Balance" link, usually in the footer or under an account menu. You'll enter your card number and PIN (the four-digit code on the back of the card). The app works the same way — search for "Domino's" in your phone's app store, download it, and find the balance checker in the menu.

If you prefer to call, Domino's customer service can look up your balance over the phone. Have your card number and PIN ready. The phone number is on your receipt or on the back of the card itself.

Key Takeaways

  • You can check your Domino's gift card balance on their website, mobile app, or by calling customer service without creating an account.
  • You will need your 16-digit card number and the 4-digit PIN printed on the back of the card to look up your balance.
  • Checking your balance online or through the app takes seconds and is faster than calling or visiting a store.
  • A Domino's employee can check your balance at the register when you place an order if you don't have internet access.

What information you need to check your balance

The card number is the 16 digits printed on the front of your gift card. This is the main identifier Domino's uses to find your account. The PIN is a separate 4-digit code printed on the back of the card, usually near the bottom or in a corner. Both pieces of information are required to prevent someone else from checking or spending your balance.

If your card is damaged and you can't read the number or PIN clearly, take it to a Domino's location and ask an employee to help. They can look up the balance using their register system. Keep your receipt from the purchase — it may have the card number on it as well.

Using your balance to order

Once you know your balance, you can use the card to pay for your order online, through the app, or in person at a Domino's. When you order online or through the app, you'll enter your card number and PIN at checkout just like you would for any other payment method. The system will deduct the order total from your balance and show you how much remains.

If you're ordering in person, hand the card to the cashier and they'll process it like a regular payment card. They can also tell you your remaining balance after the transaction if you ask.

What to do if your card isn't working

If your card is declined or the system says it has no balance when you know it should, first double-check that you're entering the card number and PIN correctly. Card numbers and PINs are case-sensitive in some systems, and a single wrong digit will cause the transaction to fail.

If the information is correct but the card still won't work, contact Domino's customer service with your card number and PIN. They can investigate whether there's a technical issue, whether the card was registered incorrectly, or whether the balance was already spent. If the card was lost or stolen and someone else used it, report that to customer service as well — they may be able to help depending on your situation and when the unauthorized use occurred.

Damaged cards sometimes won't scan or read properly. If your card is bent, cracked, or the numbers are worn away, visit a Domino's location and explain the problem. They may be able to issue you a replacement card with the same balance transferred to it.

Registering your card for extra features

Domino's allows you to register your gift card to your account on their website or app. Registering links the card to your email address and lets you track your balance and order history in one place. It also protects you if the card is lost — you can contact Domino's and they can freeze the card to prevent unauthorized use.

To register, log into your Domino's account (or create one if you don't have one), find the gift card section, and enter your card number and PIN. Once registered, you can check your balance by logging into your account instead of entering the card details each time.

Gift card expiration and terms

Domino's gift cards do not expire — you can use the balance whenever you want, even years after you receive the card. There are no monthly fees or inactivity charges that reduce your balance over time. The balance stays the same until you spend it.

The only exception is if your card is lost or stolen and someone else uses it. Once the balance is spent, it's gone. This is why registering your card to your account is useful — it gives you a way to report the card if it goes missing and potentially prevent unauthorized use.

Frequently Asked Questions

Can I check my Domino's gift card balance without the PIN?

No, Domino's requires both the card number and the 4-digit PIN to look up your balance online or by phone. This is a security measure to prevent others from checking or using your card. If you've lost the PIN, visit a Domino's location and an employee can help you.

What if I lost my gift card?

If you registered your card to your Domino's account, log in and report it lost — they can freeze the card to stop unauthorized use. If you didn't register it, contact customer service with your card number and PIN and ask them to help. Without registration, recovery depends on whether the card has been used and Domino's' policies at the time.

Can I transfer my balance to someone else?

Domino's does not allow you to transfer a balance from one card to another. The balance is tied to the physical card. If you want to give the card to someone else, you can simply hand them the card and they can use it with the card number and PIN.

Does my balance expire if I don't use it?

No, Domino's gift card balances do not expire. You can hold onto the card and use it whenever you want. There are no fees that reduce your balance if you don't use it for a certain period of time.

Why does the website say my balance is different from what I expected?

The most common reason is that the card was already partially used before you checked it. If someone else had access to the card, they may have made a purchase. Check your order history if you registered the card to your account. If you believe the card was used without your permission, contact customer service right away.