Check your balance online or by phone

Dick's Sporting Goods lets you see your gift card balance through their website or by calling customer service. You do not need to make a purchase or create an account to check — you only need the card number and, usually, the PIN on the back of the card.

The fastest method is the Dick's Sporting Goods website. Go to their gift card balance page, enter your 16-digit card number and the 4-digit PIN printed on the back, and your balance appears instantly. If you do not have the PIN, you can still check by phone: call Dick's customer service at 1-877-846-9997 and provide the card number to a representative.

In-store balance checks are also available. Walk into any Dick's Sporting Goods location and ask an employee to scan your card or look up the balance by card number. This takes a few minutes and requires no purchase.

Key Takeaways

  • You can check your Dick's Sporting Goods gift card balance on their website by entering the card number and PIN, or by calling 1-877-846-9997.
  • The website balance checker is the fastest option and works 24/7 without needing to speak to anyone.
  • Any Dick's Sporting Goods store can look up your balance in person if you do not have internet access or prefer to check in-store.
  • You need only the card number to check by phone, but the PIN makes the online check faster.

What information you need to check balance

To check your balance online, have the gift card in front of you. The 16-digit card number is printed on the front, and the 4-digit PIN is on the back. Some older Dick's gift cards may have the PIN printed differently or in a different location — if you cannot find it, call customer service and they can look up the balance using only the card number.

If you are checking by phone, you need only the card number. The representative can pull up your balance in their system without the PIN. If you lost the card but remember the number, you can still check the balance this way.

Using your balance to make a purchase

Once you know your balance, you can spend it in any Dick's Sporting Goods store or on their website. At checkout in a store, tell the cashier you are paying with a gift card and hand it over — they will swipe or scan it like a credit card. Online, enter the card number and PIN at the payment screen, just as you would for a credit card.

If your purchase is less than your balance, the remaining amount stays on the card. If your purchase is more than your balance, you will need to pay the difference with another payment method — Dick's does not allow you to split payment between a gift card and a credit card online, but store employees can process this combination in person.

What happens if your card is lost or damaged

If your gift card is lost, call Dick's customer service at 1-877-846-9997 as soon as you notice. Provide the card number if you have it written down somewhere. Dick's can flag the card in their system to prevent someone else from using it, though they cannot may provide the balance will be protected if the card is already spent.

If your card is physically damaged — cracked, bent, or the number is worn away — take it to any Dick's store and ask for a replacement. Bring the damaged card and any receipt from the original purchase if you have it. The store can issue you a new card with the same balance transferred over, usually within a few minutes.

Gift card expiration and terms

Dick's Sporting Goods gift cards do not expire and have no inactivity fees. You can hold onto a card indefinitely and use it whenever you want, even years after receiving it. The balance will not decrease over time just because you are not using it.

The only situation where you might lose access to your balance is if the card itself is damaged beyond use and you cannot provide the card number to customer service. This is why keeping a record of the card number — or a photo of the card — is useful if you plan to hold the card for a long time.

Troubleshooting a balance that seems wrong

If your balance is lower than you expected, check whether you made a purchase and forgot about it. Dick's transactions post to the card immediately in stores and usually within 24 hours online. Review your recent purchases by visiting the Dick's website or asking a store employee to print a transaction history.

If you are certain you did not spend the difference, call customer service with the card number and the amount you believe should be on the card. They can review your account history and investigate whether there was an error or unauthorized use. Bring any receipts you have from the original purchase or previous uses of the card.

Frequently Asked Questions

Can I check my balance without the PIN?

Yes. Call Dick's customer service at 1-877-846-9997 and provide the card number, or visit a store and ask an employee to look it up. You only need the PIN to check online through their website.

What if I lost the card number and the physical card?

If you have the original receipt from when the card was purchased, Dick's can look up the card number using that receipt. Call customer service with the receipt information. Without the card number or receipt, there is no way to recover the balance.

Can I transfer my balance to someone else?

No. Dick's gift cards are not transferable once issued. The balance belongs to whoever holds the physical card. You can give the card itself to someone else, and they can use it, but you cannot move the balance to a different card or person.

Do Dick's gift cards work at other stores?

Dick's Sporting Goods gift cards work only at Dick's Sporting Goods stores and on their website. They cannot be used at other sporting goods retailers or department stores.

How long does it take to check my balance online?

The balance appears instantly after you enter the card number and PIN on the Dick's website. There is no waiting period.