Check your balance online or by phone

Crate and Barrel lets you look up your gift card balance through their website or by calling customer service. You do not need to make a purchase or create an account to check. The website method takes about two minutes; the phone method connects you to a representative who can read your balance aloud.

To check online, go to crateandbarrel.com and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" section. You will need the 16-digit card number (printed on the front) and the 4-digit PIN (printed on the back). Enter both and the balance appears immediately.

To check by phone, call Crate and Barrel customer service at 1-800-967-6696. Have your card number and PIN ready. A representative will look up your balance and tell you the amount. This method works if you have lost the card itself but remember the number, or if you prefer speaking to someone.

Key Takeaways

  • You can check your Crate and Barrel gift card balance on their website or by calling 1-800-967-6696 without making a purchase.
  • The online balance checker requires your 16-digit card number and 4-digit PIN, both printed on the physical card.
  • Your balance does not expire, so you can use the card whenever you choose within Crate and Barrel's return and refund policies.
  • If your card is lost or damaged, call customer service with your card number to confirm the balance and discuss replacement options.

Where to find your card number and PIN

The card number is the long string of digits printed on the front of your physical gift card. The PIN is a shorter code printed on the back, usually near the bottom or in a corner. Both are necessary to check your balance online.

If you received the card by email (a digital gift card), the number and PIN will be in the email message itself. Digital cards work the same way as physical ones for balance checking and spending. Keep the email in a safe place or write down the numbers if you plan to use the card later.

Using your balance at Crate and Barrel stores and online

You can spend your gift card balance at any Crate and Barrel store location or on crateandbarrel.com. In a store, hand the card to the cashier at checkout. Online, enter the card number and PIN in the payment section when you place your order, just as you would with a credit card.

Your balance will be deducted from the card each time you make a purchase. If your purchase costs less than your balance, the remaining amount stays on the card for future use. If your purchase costs more than the remaining balance, you can pay the difference with another payment method such as a credit card or debit card.

What happens if your card is lost or damaged

If your physical card is lost, stolen, or damaged, contact Crate and Barrel customer service at 1-800-967-6696. Have your card number ready if you can find it. The company can confirm your balance and may be able to issue a replacement card with the same balance transferred to it.

If you no longer have the card number, customer service may be able to look it up using your name and the original purchase information, though this depends on how the card was bought and whether records are available. Replacement cards typically take one to two weeks to arrive by mail. In the meantime, you can still use your balance by providing the card number and PIN to customer service over the phone for purchases.

Gift card balance and expiration

Crate and Barrel gift card balances do not expire. You can hold onto the card and use it whenever you want, with no time limit. This means you can check your balance today and spend it months or years later without losing any money to expiration fees or time-based restrictions.

However, if the physical card itself is damaged beyond use, you should contact customer service to request a replacement before the card becomes completely unusable. Keeping your card in good condition helps prevent the need for a replacement, though the company will work with you if damage does occur.

Frequently Asked Questions

Can I check my balance without the PIN?

No. The online balance checker requires both the 16-digit card number and the 4-digit PIN. If you have lost the physical card but remember the number, call customer service at 1-800-967-6696 instead — they can look up your balance with just the card number.

What if I have a digital gift card sent by email?

Digital gift cards work exactly like physical ones. The email will contain your card number and PIN. Use those same numbers to check your balance online or provide them to customer service over the phone. Save the email or write down the numbers in case you need them later.

Can I combine two gift card balances into one?

Crate and Barrel does not combine balances from separate cards into a single card. You can use multiple cards on one purchase by paying with one card first, then using another to cover the remaining balance, but each card keeps its own separate balance.

What if my balance shows zero but I never used the card?

Contact customer service at 1-800-967-6696 with your card number. A representative can investigate whether the balance was spent, if there was an error, or if the card was never activated. They can help resolve the issue and restore your balance if an error occurred.

Do I need to register my gift card to check the balance?

No. You do not need to register the card or create a Crate and Barrel account to check your balance. The card number and PIN are all you need. Registration is optional and does not affect your ability to use or check your gift card.