Check your balance online, by phone, or in the restaurant

Chick-fil-A lets you see your gift card balance three ways: through their website, by calling customer service, or by asking a restaurant employee to scan your card. The website method is fastest if you have the card number and PIN handy. Phone support takes a few minutes but works if you don't want to enter information online. In-restaurant scanning is immediate and requires nothing but the physical card.

You do not need to create an account or log in to check your balance. Chick-fil-A's system looks up the card by its number alone, so you can check from anywhere without remembering a password.

Key Takeaways

  • Visit chick-fil-a.com/giftcards and enter your card number and PIN to see your balance instantly online.
  • Call Chick-fil-A customer service at 1-866-232-8055 to have a representative look up your balance over the phone.
  • Walk into any Chick-fil-A restaurant and ask an employee to scan your card to see the balance on their register.
  • Physical gift cards have a 10-year expiration date from the date of purchase, though the company does not charge dormancy fees.
  • Digital gift cards sent by email do not expire as long as the card has a balance remaining.

Using the Chick-fil-A website to check balance

Go to chick-fil-a.com/giftcards and look for the "Check Balance" option. You will need the 16-digit card number printed on the front of your physical card, or the card number from your digital gift card email. You will also need the four-digit PIN, which appears on the back of physical cards or in the email for digital cards.

Enter both numbers and the website will display your current balance immediately. This method works 24 hours a day and does not require you to speak with anyone. If you have lost the PIN, customer service can help you retrieve it by phone.

Calling Chick-fil-A customer service

Chick-fil-A's customer service line is 1-866-232-8055. Have your card number ready when you call. A representative will ask for the number and can look up your balance without needing the PIN. The call typically takes fewer than five minutes.

Customer service hours vary by season but generally run Monday through Friday during business hours. If you call outside those hours, you may reach an automated system or be asked to call back the next business day. The website balance-check tool is available anytime if you need your balance outside customer service hours.

Checking balance in a Chick-fil-A restaurant

Bring your physical gift card to any Chick-fil-A location and ask an employee to scan it at the register. They can see your balance on their screen and tell you the amount. This takes less than a minute and requires no information beyond the card itself.

This method works for physical cards only, not digital gift cards. If you have a digital card, use the website or phone method instead.

What happens if your card has expired

Physical Chick-fil-A gift cards expire 10 years from the purchase date. The expiration date is printed on the back of the card. Digital gift cards do not expire as long as they have a balance, even if years pass without use.

If your physical card has expired, the balance is no longer usable. Chick-fil-A does not charge inactivity or dormancy fees, but once the 10-year period ends, the card cannot be reloaded or redeemed. If you have an expired card with remaining balance, contact customer service at 1-866-232-8055 to ask about options, though the company's policy typically does not allow restoration after expiration.

Replacing a lost or damaged gift card

If your card is lost, stolen, or damaged, call customer service at 1-866-232-8055 with your card number. They can freeze the card to prevent unauthorized use and issue a replacement card with the same balance transferred to it. You will need to provide the original card number and may be asked to verify your purchase information.

Replacement cards are usually mailed within one to two weeks. If your card is damaged but still readable, you can often use it as-is at the register. If the card is physically broken and the number is not visible, customer service can help you get a replacement.

Using your balance at checkout

When you order at a Chick-fil-A restaurant or drive-through, tell the employee you want to pay with a gift card. Hand over the card and they will scan it. The balance will be deducted from your purchase. If your balance does not cover the full order, you can pay the difference with another payment method.

You can also use Chick-fil-A gift cards through the Chick-fil-A app if you have added the card to your account. Load your card number into the app's wallet feature, and the balance will be ready to use at checkout.

Frequently Asked Questions

Can I check my balance without the PIN?

Yes. The website requires both the card number and PIN, but customer service and in-restaurant scanning do not. Call 1-866-232-8055 or visit a restaurant if you have lost the PIN.

Do Chick-fil-A gift cards lose value if I don't use them?

No. Chick-fil-A does not charge dormancy or inactivity fees. Physical cards expire after 10 years from purchase, but digital cards do not expire as long as they have a balance. The balance itself does not decrease over time.

What if I see a balance I didn't spend?

Check your card number to make sure it is correct. If the balance is genuinely unexpected, contact customer service at 1-866-232-8055. They can review the card's transaction history to see when purchases were made and by whom.

Can I transfer my balance to someone else?

No. Chick-fil-A gift cards are not transferable once purchased. The balance is tied to that card number only. If you want to give someone money for Chick-fil-A, you would need to purchase a new gift card in their name.