Check your balance online, by phone, or in store

You can find your Sephora gift card balance three ways: through the Sephora website, by calling their customer service line, or by asking a store associate in person. The online method is fastest if you have the card number handy. The phone and in-store options work if you have the physical card but no computer access.

Sephora does not charge a fee to check your balance, and you do not need to create an account or log in to do it. The balance information is tied to the card number itself, so any of these methods will show you the same current amount.

Key Takeaways

  • Visit sephora.com, click "Gift Cards," then "Check Balance" and enter your 16-digit card number and PIN to see your balance instantly online.
  • Call Sephora customer service at 1-877-SEPHORA (1-877-737-4672) and have your card number and PIN ready; a representative will tell you your balance over the phone.
  • Walk into any Sephora store and ask an associate to scan your card or look up the balance using your card number.
  • Your PIN is the four digits on the back of the card, usually printed near or on the signature strip.
  • If your card was damaged or lost, contact Sephora customer service with your card number to report it and ask about balance recovery options.

Checking balance on the Sephora website

Go to sephora.com and look for the "Gift Cards" link, usually found in the footer or top navigation menu. Select "Check Balance" from the options that appear. You will see a form asking for your gift card number and PIN.

The card number is the 16 digits printed on the front of your card. The PIN is the four-digit code on the back, typically located near the signature strip or magnetic stripe. Enter both and click the button to check balance. Your current balance will display immediately on the screen.

Checking balance by phone

Call Sephora customer service at 1-877-SEPHORA, which is 1-877-737-4672. A representative will answer and ask for your gift card number and PIN. Have both ready before you call to speed up the process.

The representative will look up your balance and tell you the amount over the phone. This method works during Sephora's business hours, which vary by season but typically run from early morning to evening, seven days a week. If you reach an automated system first, listen for the option to speak with a representative or check your balance through the automated menu.

Checking balance in a Sephora store

Visit any Sephora location and bring your physical gift card. Tell an associate you want to check your balance. They can scan the card at the register or manually enter the card number into their system to pull up the current amount.

This method requires no PIN and takes less than a minute. Store associates perform this task regularly and will not charge you or require you to make a purchase. If the store is busy, you may wait a few minutes, but the process itself is quick.

What to do if you cannot find your PIN

The PIN is printed on the back of your physical card. If the card is damaged and the PIN is illegible, or if you received a digital gift card code without a separate PIN, contact Sephora customer service. They can verify your identity using the card number and may be able to look up your balance without the PIN.

If you received a Sephora gift card as a digital code (sent by email), the code itself serves as both the card number and the authorization. You can enter this code directly on the Sephora website during checkout, and the system will show your balance when you do. Digital cards do not have a separate PIN.

Checking a digital or email gift card balance

Digital Sephora gift cards sent by email contain a code that functions as your card number. To check the balance, go to sephora.com and follow the same "Check Balance" process, but enter the full code from your email in place of the card number. You typically do not need a separate PIN for digital cards.

Alternatively, you can add the digital code to your Sephora account during checkout. When you enter the code at the payment step, the system will show you the remaining balance before you complete your purchase. This also confirms the code is valid and active.

What happens if your card is lost or damaged

If your physical Sephora gift card is lost, stolen, or damaged, contact customer service with your card number if you have it written down or saved somewhere. Sephora may be able to look up the balance and issue a replacement card with the remaining funds transferred to it, though policies vary.

If you do not have the card number, the process becomes harder. Sephora typically cannot recover a balance without some form of proof of purchase or the original card details. If you received the card as a gift, ask the person who gave it to you for the original receipt or confirmation email, which may contain the card number.

Frequently Asked Questions

Do I need a Sephora account to check my gift card balance?

No. You can check your balance without logging in or creating an account. You only need the card number and PIN. If you want to use the card to shop online, you will need to enter your shipping and payment information at checkout, but that is separate from checking the balance.

Can I check my balance if I do not have the physical card?

If you have the card number and PIN written down or saved, yes. If you received a digital gift card by email, you have the code. Without either the physical card details or the digital code, you cannot check the balance yourself, but Sephora customer service may be able to help if you have proof of purchase.

Is there a fee to check my gift card balance?

No. Sephora does not charge to check your balance online, by phone, or in store. The balance check is free regardless of which method you use.

How often does my balance update after I make a purchase?

Your balance updates immediately after a purchase is completed. If you buy something in store, the balance will reflect the new amount right away. Online purchases also update instantly once the transaction processes.

What if the balance shown online does not match what I remember spending?

Check your receipt from your last purchase to confirm the amount deducted. If you made multiple purchases, each one reduces the balance. If you believe there is an error, contact Sephora customer service with your card number and recent purchase receipts, and they can review your transaction history.