Check your Walmart gift card balance online, by phone, or in-store
You can find out how much money is left on your Walmart gift card in three ways: through the Walmart website, by calling Walmart customer service, or by asking a cashier at any Walmart store. The online method is fastest and works anytime. The phone and in-store methods work if you don't have internet access or prefer to speak with someone.
Each method requires your gift card number, which is printed on the front of the card. You'll also need the PIN (the security code on the back) for some methods. All three options are free and take less than five minutes.
Key Takeaways
- The Walmart website gift card balance checker is available 24/7 and requires only your card number and PIN.
- Walmart customer service can check your balance over the phone at 1-800-966-6546 if you have your card number ready.
- Any Walmart cashier can scan your card and tell you the balance while you're shopping.
- If your card is damaged or the number is worn off, visit a Walmart customer service desk with the physical card to get help.
- Balance information updates instantly after each purchase, so you can check anytime to see what you have left to spend.
Check balance on the Walmart website
Go to walmart.com and look for the gift card section in the footer or main menu. Click on "Check Gift Card Balance" or a similar link. You'll be taken to a page that asks for your gift card number and PIN.
Enter the 16-digit number printed on the front of your card and the four-digit PIN from the back. Click the button to check balance. The website will display your remaining balance in dollars and cents. This method works on any device with internet access — phone, tablet, or computer.
Call Walmart customer service for your balance
Dial 1-800-966-6546 to reach Walmart customer service. Have your gift card number ready before you call. A representative will ask for the card number and can tell you the balance over the phone.
Customer service hours vary, but Walmart typically operates this line during store hours in your time zone. If you call outside those hours, you may reach an automated system or be asked to call back. This method works if you don't have internet access or prefer speaking with a person.
Ask a cashier to check your balance in-store
Bring your physical gift card to any Walmart and hand it to a cashier or visit the customer service desk. Ask them to scan the card and tell you the balance. They can do this instantly without needing your PIN. This is the fastest option if you're already shopping.
If you're not planning to buy anything, you can still walk up to the customer service desk and ask. There's no charge for this service, and it takes about one minute. If the card is damaged and won't scan, the cashier can look up the balance using the card number if you can read it.
What to do if your card number is worn or unreadable
If the numbers on your card are faded or scratched off, you cannot check the balance online or by phone without the full 16-digit number. Take the physical card to a Walmart customer service desk. Bring your receipt if you have it — the receipt shows the card number if you purchased the card at Walmart.
A customer service representative can look up your balance using the card itself, even if the number is hard to read. They may ask for identification or other proof that the card belongs to you. If the card is severely damaged and cannot be read at all, Walmart may be able to issue a replacement card with the remaining balance transferred to it, though policies vary by location.
Understanding what your balance includes
Your Walmart gift card balance is the total dollar amount available to spend on anything Walmart sells — groceries, clothing, electronics, household items, and more. The balance does not expire, so you can use it whenever you want. Walmart gift cards work at Walmart stores and on walmart.com.
When you make a purchase, the amount is deducted from your balance immediately. If you buy something for $25 and your balance was $100, your new balance becomes $75. You can use your card multiple times until the balance reaches zero. Once the balance is zero, the card cannot be used unless someone adds money to it.
Frequently Asked Questions
Can I check my balance without the PIN?
You can check your balance in-store or by phone without the PIN — just provide the card number. Online, Walmart requires both the card number and PIN for security. If you don't have the PIN, visit a store or call customer service instead.
Does my gift card balance expire?
No. Walmart gift cards do not have an expiration date. You can use your card anytime, even years after you receive it. The balance stays on the card until you spend it or the card is lost.
What if I lost my gift card?
If you have the card number and receipt, contact Walmart customer service at 1-800-966-6546. They may be able to help, though policies on lost cards vary. Without the card number or receipt, Walmart cannot recover the balance. This is why it's a good idea to write down your card number and keep it in a safe place separate from the card itself.
Can I check my balance on the Walmart app?
The Walmart mobile app does not have a dedicated gift card balance checker. Use the website or call customer service instead. You can, however, use your gift card to pay for purchases in the app — the balance will be deducted automatically at checkout.
Why does my balance show differently than what I expected?
Balances update instantly after each purchase, so if you used the card recently, the balance reflects that transaction. If you see a charge you don't recognize, contact Walmart customer service to review your purchase history. Walmart can help you understand what happened to your balance.