The fastest way to check your balance

You can check your Macy's gift card balance online without logging in, by phone, or in a store. The online method takes about 30 seconds: go to macys.com/giftcards, click "Check Balance," enter your 16-digit card number and the 4-digit PIN on the back of the card, then click "Check Balance" again. The balance appears immediately on the same page.

If you don't have the card in front of you or prefer not to enter details online, call Macy's customer service at 1-800-34-MACYS (1-800-342-6297). A representative will ask for your card number and PIN, then tell you the balance over the phone. This takes a few minutes depending on wait time.

You can also walk into any Macy's store and ask a cashier or customer service desk to check the balance for you. They'll need the physical card or your card number and PIN.

Key Takeaways

  • The online balance checker at macys.com/giftcards requires only your 16-digit card number and 4-digit PIN and shows your balance instantly.
  • Macy's customer service at 1-800-342-6297 can check your balance by phone if you prefer not to use the website.
  • Any Macy's store location will check your balance in person at the customer service desk or register.
  • You do not need a Macy's account or password to check your balance through any of these methods.

Where to find your card number and PIN

Your 16-digit card number is printed on the front of the gift card. The 4-digit PIN is printed on the back, usually near the bottom or in a corner. If the card is damaged and the numbers are hard to read, take it to a Macy's store and staff can help you locate the information or look it up another way.

If you received the gift card by email (a digital Macy's gift card), you'll have a code instead of a physical card. The email will contain a claim code and instructions to add it to your account or use it for checkout. Digital cards work differently than physical ones — you typically redeem the code once rather than checking a balance repeatedly.

What to do if the balance checker doesn't work

If the online tool returns an error or says the card is not found, the card number or PIN may have been entered incorrectly. Check that you typed all 16 digits of the card number and all 4 digits of the PIN exactly as they appear, with no extra spaces. Try again.

If you get the same error after re-entering the information carefully, the card may not be activated yet. New gift cards sometimes need 24 hours to enter the system after purchase. Wait a day and try again, or call customer service to confirm the card was registered properly.

If the card was purchased a long time ago and shows a zero balance, the balance may have expired. Macy's gift cards do not expire, but if a card has had no activity for an extended period, contact customer service to confirm the balance is still there. They can look up the card in their system even if the online tool doesn't find it.

Checking a gift card you received as a gift

If someone gave you a Macy's gift card and you want to know how much is on it before you shop, you can check the balance the same way — online, by phone, or in store. You'll need the card number and PIN from the back of the card. The person who bought it doesn't need to be involved.

If the card came with a receipt or packaging that shows the original amount, that's a good reference point. Keep in mind that if the card was used before you received it, the balance may be less than the original amount.

Using your balance when you shop

Once you know your balance, you can use the gift card at any Macy's store or on macys.com. In a store, hand the card to the cashier at checkout and they'll swipe or scan it. Online, enter the card number and PIN in the payment section during checkout, just as you would with a credit card.

If your purchase is more than the gift card balance, you can pay the difference with another payment method. If your purchase is less than the balance, the remaining amount stays on the card for future use.

Frequently Asked Questions

Do Macy's gift cards expire?

No, Macy's gift cards do not expire. You can use the balance at any time, even years after you receive the card. However, if there is no activity on the card for a very long time, contact customer service to confirm the balance is still available.

Can I check the balance without the PIN?

The online balance checker requires both the card number and PIN. If you don't have the PIN, call customer service at 1-800-342-6297 or visit a store with the physical card, and staff can check the balance for you without needing the PIN.

What if I lost my gift card?

If you lost a Macy's gift card, contact customer service right away with the card number if you have it. Macy's may be able to freeze the card or help you recover the balance, depending on whether the card has been used. Keep your receipt if you have one — it will help customer service locate the card.

Can I transfer my gift card balance to another card?

Macy's does not transfer balances between gift cards. However, you can use your balance to make a purchase and then use a different gift card for another purchase. If you need to consolidate balances, contact customer service to discuss your options.