Check your balance online, by phone, or in the Amazon app

You can see how much money is left on your Amazon gift card in three ways: through your Amazon account on a computer or phone, by calling Amazon customer service, or through the Amazon mobile app. The fastest method is logging into your account and viewing your balance in the "Gift Cards" section — it takes about 30 seconds and shows your exact balance instantly.

Amazon stores your gift card balance in your account once you've redeemed the card. This means you don't need the physical card or the code anymore after you've added it. Your balance stays there until you spend it, and you can add multiple gift cards to the same account to combine balances.

Key Takeaways

  • Log into your Amazon account, go to "Gift Cards," and select "Your Gift Card Balance" to see exactly how much money you have available.
  • Your balance appears in your account immediately after you redeem a gift card code, and it stays there until you make a purchase.
  • You can call Amazon customer service at 1-888-280-4331 if you need help finding your balance or if your card won't redeem.
  • The Amazon app shows your gift card balance in the same place as the website, so you can check it anywhere you have your phone.
  • If you've lost a gift card code, Amazon can sometimes look it up if you have the physical card or a receipt showing the purchase.

Finding your balance on a computer

Go to Amazon.com and sign into your account. Click on "Account & Lists" in the top right corner, then select "Your Account." From there, look for "Gift Cards" in the left menu — it's usually near the top under payment and account settings.

Click "Your Gift Card Balance" and you'll see the total amount available. This page also shows your gift card history, including when you added each card and how much you've spent. If you have multiple gift cards on your account, Amazon adds them together into one balance.

Checking your balance on the Amazon app

Open the Amazon app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Account" and then scroll down to find "Gift Cards." Tap "Your Gift Card Balance" to see your total.

The app works the same way as the website — your balance updates in real time as you make purchases. If you're shopping and want to know whether you have enough balance to buy something, you can check right from the app without leaving the product page.

Calling Amazon customer service for your balance

If you can't access your account online or prefer to speak with someone, call Amazon customer service at 1-888-280-4331. A representative can tell you your balance over the phone and can also help if your gift card code won't redeem or if you think there's an error.

Have your Amazon account email address ready when you call. If you're calling about a gift card that won't redeem, have the code available (or the physical card if you still have it). Wait times vary depending on the time of day, but Amazon's phone lines are typically shorter in early morning or late evening.

What to do if your balance doesn't appear

If you've redeemed a gift card code but don't see the balance in your account, wait a few minutes — sometimes it takes a moment for the system to process. Refresh the page and check again. If it still doesn't show up after 15 minutes, the code may have already been used on a different account.

If you have the physical gift card but lost the code, Amazon can sometimes retrieve it. Call customer service with the card in hand, and they can look up the code using the card number. If the card was purchased as a gift and you have the receipt, bring that too — it helps Amazon verify the card belongs to you.

Understanding your balance after purchases

When you buy something on Amazon, the cost comes out of your gift card balance first. If your balance is lower than the total price, Amazon will ask you to add a payment method (credit card, debit card, or bank account) to cover the rest. Your gift card balance never goes negative — you only spend what's there.

Your balance updates immediately after each purchase. If you're tracking your spending, you can check your balance anytime to see how much you have left. Amazon doesn't charge fees for holding a gift card balance, and there's no expiration date on the money once it's in your account.

Frequently Asked Questions

How long does it take for a gift card to show up in my account after I redeem it?

Usually instantly, but sometimes up to 15 minutes. Refresh your browser or close and reopen the app if you don't see it right away. If it hasn't appeared after 30 minutes, contact Amazon customer service with the code.

Can I check my balance without logging into my account?

No, you need to be signed into your Amazon account to see your balance. This is a security measure to protect your money. If you've forgotten your password, use Amazon's password reset tool on the login page.

What happens to my gift card balance if I close my Amazon account?

Your balance is tied to your account, so if you close it, you lose access to the money. Before closing an account, spend your remaining balance or contact Amazon customer service to discuss your options.

Can I transfer my gift card balance to someone else?

No, gift card balances can't be transferred between accounts. Once you redeem a code into your account, that balance stays with that account only. You can only share it by letting someone else use your account to make purchases.

Is there a limit to how much gift card balance I can have?

Amazon allows up to $2,000 in gift card balance per account. If you're close to that limit and receive another gift card, you won't be able to redeem it until you spend some of your current balance.