Check your balance online, by phone, or in store

Dick's Sporting Goods lets you look up your gift card balance three ways: through their website, by calling their customer service line, or by asking a store associate in person. The online method is fastest if you have the card number handy. The phone option works if you prefer speaking to someone. In-store checking takes a few minutes but requires a trip to a Dick's location.

You'll need your 16-digit gift card number to check the balance any way you choose. The card number appears on the front of the physical card. If you received a digital gift card by email, the number will be in the message or in your Dick's account if the card was added there.

Key Takeaways

  • The Dick's Sporting Goods website balance checker is the fastest method and works 24/7 without waiting on hold.
  • You can call Dick's customer service at 1-877-846-9997 to have a representative check your balance over the phone.
  • Any Dick's store associate can scan your physical card or look up your balance if you provide the card number.
  • Digital gift cards sent by email contain the card number you need to check the balance online or by phone.
  • Your balance does not expire, but the card itself may have terms printed on the back about how long the card remains valid.

Checking balance on the Dick's website

Go to dickssportinggoods.com and look for the gift card balance tool, usually found in the footer or under a "Gift Cards" menu. Click on "Check Balance" or a similar link. Enter your 16-digit card number and the card's PIN (a 4-digit number on the back of the card, though some digital cards may not have a PIN).

The website will display your current balance immediately. This method works any time of day and does not require you to speak with anyone. If you have trouble finding the balance checker on the website, use the site search function and type "check gift card balance."

Checking balance by phone

Call Dick's Sporting Goods customer service at 1-877-846-9997. A representative will ask for your 16-digit gift card number and may ask for the last four digits of the card or the PIN for security. They will then tell you your current balance.

Phone lines are typically open during Dick's store hours, which vary by location but generally run from morning through evening most days. Wait times can be longer during peak shopping periods. If you reach an automated system, listen for the option to check a gift card balance, which may let you enter your card number without speaking to a person.

Checking balance in a Dick's store

Walk into any Dick's Sporting Goods location and ask a store associate to check your gift card balance. Bring the physical card with you, or have your 16-digit card number written down. The associate will scan the card or manually enter the number into their register system and tell you the balance.

This method is useful if you are already shopping or if you prefer face-to-face confirmation. Store associates can also answer questions about how the card works or whether there are any restrictions on what you can buy with it.

What to do if you cannot find your card number

If you have a physical card but cannot read the number clearly, try cleaning the card gently with a soft cloth. If the number is still illegible, contact Dick's customer service by phone or visit a store and ask an associate to help you. They may be able to look up the card using other information, such as the purchase receipt or the email address associated with the gift card.

For digital gift cards, check your email inbox (including spam or promotions folders) for the original message from Dick's. The card number should be in that email. If you cannot find the email, log into your Dick's account if you have one — digital gift cards are sometimes automatically added to your account and visible there.

Understanding gift card expiration and terms

Dick's Sporting Goods gift cards do not have an expiration date on the balance itself, meaning the money on the card does not disappear after a certain amount of time. However, the physical card or the account holding a digital card may have terms printed on it or in the email that specify how long Dick's will honor the card.

Read the back of your physical card or the terms in your digital gift card email to see if there are any conditions. If you have had the card for several years and are concerned about its status, contact Dick's customer service to confirm the card is still valid before you plan to use it.

Frequently Asked Questions

Do I need a PIN to check my balance online?

Most of the time, yes — the website will ask for your 16-digit card number and the 4-digit PIN printed on the back of the card. Some digital gift cards may not have a PIN; if that is the case, the website will only ask for the card number. If you are unsure, try entering just the card number first.

Can I check my balance without the physical card?

Yes. If you have the 16-digit card number (from a digital email, a receipt, or written down), you can check your balance online or by phone without having the card in front of you. You may need the PIN as well, depending on the method you choose.

What if my balance shows zero but I know I did not use the card?

Contact Dick's customer service immediately. A zero balance could mean the card was used without your knowledge, there was a system error, or the card was not activated properly when it was purchased or sent to you. Customer service can investigate and help resolve the issue.

Can I transfer my balance to another gift card?

Dick's does not typically transfer balances between cards. If your card is damaged or lost, contact customer service with proof of purchase or the original receipt. They may be able to issue you a replacement card with the same balance, but this is handled case by case.