Check your balance online, by phone, or in store

Bath and Body Works lets you see your gift card balance through their website, by calling customer service, or by asking a store associate to scan it. The online method is fastest if you have the card number handy. The phone option works if you prefer speaking to someone. In-store checking takes a few minutes but requires a trip to a location.

Each method gives you the same information: your current balance and, sometimes, recent transaction history. You do not need to create an account or provide personal information beyond the card number itself.

Key Takeaways

  • Visit bathbodyworks.com, click "Gift Card Balance," enter your 16-digit card number and PIN, and your balance appears instantly.
  • Call Bath and Body Works customer service at 1-800-756-5005 to have a representative look up your balance over the phone.
  • Walk into any Bath and Body Works store and ask an associate to scan your card to see the balance on their register.
  • Your PIN is the four digits on the back of the card, usually printed near or under the card number.
  • If your card has no PIN printed on it, you can still check the balance online or by phone using just the card number.

Checking balance on the Bath and Body Works website

Go to bathbodyworks.com and look for the "Gift Card Balance" link, usually found in the footer or under an account menu. Click it and you will see a form asking for your card number and PIN. Enter the 16-digit number printed on the front of your card and the four-digit PIN from the back.

After you submit, the page displays your current balance in dollars and cents. Some cards also show your last few purchases or the date of your most recent transaction. If the card has a zero balance or has not been used, it will show that too. The website does not save your card information after you close the page.

Checking balance by phone

Call Bath and Body Works customer service at 1-800-756-5005. A representative will ask for your card number and can look up your balance while you wait. This method works during business hours, which vary by season but typically run from morning through evening, seven days a week.

The phone line also handles questions about how to use your card, whether it works online or in store, and what to do if your card is lost or damaged. If you are having trouble with a purchase or a transaction did not go through, customer service can investigate that as well.

Checking balance in a Bath and Body Works store

Bring your physical card to any Bath and Body Works location and ask an associate at the register or customer service desk to scan it. They can see your balance on their point-of-sale system and tell you the amount. This takes less than a minute and requires no phone call or website access.

Store associates can also tell you whether your card can be used for online purchases or only in physical locations, and they can answer questions about sale prices or current promotions while you are there. If you are planning to make a purchase, checking your balance in store means you know exactly how much you have to spend.

What to do if you cannot find your PIN

The PIN is printed on the back of your card, usually as four digits near the card number or below it. Look carefully at the back of the card in small print. If the card is old or worn, the PIN may be faded but still readable under good light.

If your card has no PIN printed on it, you can still check your balance online or by phone using only the card number. The website will accept the card number alone, and customer service representatives can look up your balance without a PIN. Some older cards or cards from special promotions may not have a PIN at all.

What to do if your card is not working

If the website says your card number is invalid or the balance shows as zero when you know you have not used it, the card may be damaged, expired, or not yet activated. Physical damage like cracks, water damage, or worn numbers can prevent the card from being read.

Call customer service at 1-800-756-5005 with your card number and they can tell you whether the card is still active, when it was last used, and whether it can be replaced. If you received the card as a gift and it has never been used, the sender may not have activated it yet, though most cards activate automatically upon purchase.

Frequently Asked Questions

Do I need to create an account to check my balance?

No. You can check your balance on the website or by phone without logging in or creating an account. You only need your card number and PIN. Creating an account is optional and is separate from checking your gift card balance.

Can I check my balance on the Bath and Body Works app?

Yes. The Bath and Body Works mobile app has a gift card balance checker in the same location as the website. Enter your card number and PIN the same way you would on bathbodyworks.com and your balance will display.

What if I lost my gift card?

Call customer service at 1-800-756-5005 right away. They can freeze the card to prevent unauthorized use and may be able to issue a replacement if you have proof of purchase or the original receipt. The sooner you report it missing, the better.

Can I use my gift card online and in store?

Most Bath and Body Works gift cards work both ways. When you check your balance, customer service or a store associate can confirm whether your specific card is restricted to in-store use only. Some promotional cards have limits, but standard gift cards typically work everywhere.

How long does a Bath and Body Works gift card stay valid?

Bath and Body Works gift cards do not expire. You can use your balance at any time, even years after you receive it. However, if your card is damaged or lost, contacting customer service sooner rather than later makes replacement easier.