Check your balance online, by phone, or in store

You can find out how much money is left on your Sephora gift card in three ways: through the Sephora website, by calling their customer service line, or by asking a store associate when you visit in person. The online method is fastest if you have the card number handy. The phone option works if you prefer talking to someone. In-store checking takes a few seconds and requires no preparation.

Sephora does not charge a fee to check your balance, and you do not need to create an account or log in to do it. The balance check itself does not spend any money from the card.

Key Takeaways

  • The Sephora website balance checker requires only your gift card number and PIN, which are printed on the back of the card.
  • Sephora customer service can check your balance over the phone at 1-877-SEPHORA (1-877-737-4672) during their business hours.
  • Any Sephora store associate can scan your card and tell you the balance in seconds while you shop.
  • Your balance does not expire as long as there is money remaining on the card, but some states have laws about dormancy fees after a set period of inactivity.

Using the Sephora website to check balance

Go to sephora.com and look for a "Gift Card Balance" link, usually found in the footer of the page or under the customer service section. Click it and you will see a form asking for your gift card number and PIN.

Your gift card number and PIN are both printed on the back of the physical card. The number is typically 16 digits, and the PIN is a shorter code printed separately. Enter both exactly as they appear, then click the button to check balance. The website will display your remaining balance in seconds.

If the website does not recognize your card number or PIN, double-check that you entered them correctly, including any dashes or spaces. If you still cannot access the balance, call customer service or visit a store.

Calling Sephora customer service by phone

Call 1-877-SEPHORA (1-877-737-4672) and tell the representative you want to check your gift card balance. They will ask for your card number and may ask for the PIN as well. Have the card in front of you when you call so you can read the numbers accurately.

Sephora customer service hours vary, so check their website before calling to confirm they are open. Wait times can be longer during busy shopping periods like holidays or weekends. If you reach a long hold time, try calling back at a different time or use the website or in-store option instead.

Checking balance in a Sephora store

Bring your physical gift card to any Sephora location and ask a store associate to scan it. They can see your balance on their register and will tell you the amount. This takes less than a minute and requires no account or personal information from you.

This method works even if you have lost the PIN or cannot read the numbers on the back of the card clearly. The associate will scan the card itself rather than typing in numbers.

What happens if your card is damaged or unreadable

If your gift card is physically damaged and the numbers are worn away or the magnetic strip no longer works, visit a Sephora store with the card and your receipt if you have it. A store associate can attempt to scan the damaged card or may be able to look up the balance using the receipt information.

If the card cannot be read and you do not have a receipt, contact Sephora customer service with as much information as you can provide about when and where the card was purchased. They may be able to research the card in their system, though this process can take longer than a standard balance check.

Understanding gift card expiration and dormancy

Sephora gift cards do not expire as long as there is a balance remaining on them. You can use the card months or years after you receive it without losing the money.

However, some states have laws that require retailers to report unused gift card balances to the state after a period of inactivity, typically three to five years. This does not mean you lose the money — it means Sephora may be required to turn it over to your state's unclaimed property program. You can still recover the funds by contacting your state's unclaimed property office, though the process takes additional time. Check your state's laws or ask Sephora directly if you are concerned about a very old card.

Frequently Asked Questions

Do I need a Sephora account to check my gift card balance?

No. You can check your balance on the website, by phone, or in store without creating an account. You only need the card number and PIN for the website method, or just the physical card for in-store checking.

What if I lost my gift card but remember the number?

If you remember the 16-digit card number and PIN, you can check the balance on the Sephora website or by calling customer service. However, you will need the physical card to actually spend the balance in a store. If the card is lost, contact Sephora customer service to discuss your options.

Can I check the balance on someone else's gift card?

Yes. Anyone with the card number and PIN can check the balance online. In a store, anyone can ask an associate to scan the card. Sephora does not require you to prove ownership to check the balance.

How long does it take to see my balance after I buy a gift card?

If you bought a physical gift card in a Sephora store, the balance should be available immediately. If you bought an e-gift card online, it may take a few minutes to process. If you cannot see the balance right away, wait 15 to 30 minutes and try again.

What if my balance shows zero but I know I did not spend it all?

Contact Sephora customer service with your card number and details about your last purchase. There may be a processing error, or the balance may have been affected by a return or refund that has not yet posted. Customer service can investigate and correct the balance if needed.