Check your Buffalo Wild Wings gift card balance online or by phone

Buffalo Wild Wings (B-Dubs) lets you look up your gift card balance through their website, by phone, or in person at a restaurant. The fastest method is their online balance checker at buffalowildwings.com — you enter your card number and PIN, and the balance appears instantly. If you don't have internet access, call their customer service line at 1-866-900-2299 and a representative will look it up for you. You can also walk into any B-Dubs location and ask a staff member to scan your card.

You'll need your 16-digit card number and the 4-digit PIN printed on the back of the physical card to use the online tool. If your card is digital (sent by email or text), the balance information should be in the message or account where you received it. Keep in mind that balance updates can take a few hours after a purchase, so if you just used the card, check again later if the amount seems wrong.

Key Takeaways

  • The Buffalo Wild Wings website balance checker at buffalowildwings.com is the fastest way to see your current balance without waiting on hold.
  • You need your 16-digit card number and 4-digit PIN to check online; both are printed on the back of a physical card.
  • Customer service at 1-866-900-2299 can look up your balance by phone during business hours.
  • Any Buffalo Wild Wings restaurant location can scan your card and tell you the balance in person.
  • Balance updates may take a few hours after you spend money, so check again if the amount looks incorrect right after a purchase.

What information you need to check your balance

For the online balance checker, have your card in front of you. The 16-digit number runs across the front of the card, and the 4-digit PIN is on the back. If you received a digital gift card by email, the balance information is usually in that email or in your B-Dubs account if you created one. Digital cards sometimes come with a code you enter instead of a traditional card number.

If you've lost the card or the email, you can still call customer service. They'll ask for identifying information like the email address the card was sent to, the purchase date, or the amount the card was loaded with. Having any of these details speeds up the process.

How to use the online balance checker

Go to buffalowildwings.com and look for the gift card section, usually found in the main menu or under "Gift Cards." Click on "Check Balance" or a similar link. You'll see a form asking for your card number and PIN. Type in the 16-digit number from the front of your card and the 4-digit PIN from the back, then click the button to check. Your balance will display on the screen.

If the website says your card number or PIN is invalid, double-check that you've entered both correctly — it's easy to misread numbers. If you still get an error, the card may not have been activated yet, or there may be a technical issue with the website. In that case, call customer service to verify the balance instead.

Calling Buffalo Wild Wings customer service

The customer service number is 1-866-900-2299. Have your card number and PIN ready when you call, though the representative can sometimes look up the balance with other information if you don't have those handy. Wait times vary depending on the time of day and how busy the restaurant locations are. Calling during off-peak hours (mid-afternoon on weekdays) usually means shorter waits than calling during lunch or dinner rush.

Customer service can also help if your card isn't working, if you think there's been an error on your account, or if you need to transfer a balance to a new card. They handle lost or stolen cards as well, though the process for replacing a card varies depending on whether you have proof of purchase.

Checking your balance in a restaurant

Walk up to the host stand or bar at any Buffalo Wild Wings location and ask a staff member to scan your gift card. They'll see the balance on their register and can tell you the amount. This works for both physical and digital cards — for digital cards, you can show the email or text message with your card code, and they can look it up that way.

This method is useful if you're already at a B-Dubs and want to know how much you have left before ordering. Staff can also help if your card isn't scanning properly or if you have questions about how to use it.

What to do if your balance seems wrong

If you just made a purchase and the balance hasn't updated yet, wait a few hours and check again. Transactions can take time to process, especially if you used the card late in the evening. If you checked hours later and the balance still looks incorrect, write down the amount you spent, the date, and the location where you used the card.

Call customer service at 1-866-900-2299 with this information. They can look up your transaction history and see what was charged. If there's been a mistake — for example, if you were charged twice or the wrong amount — they can investigate and correct it. Keep your receipt from the purchase if you have it, as that helps customer service verify what happened.

Digital gift cards and balance tracking

If you received a Buffalo Wild Wings gift card by email or text, the balance information is usually included in that message. Some digital cards come with a code you enter at checkout instead of swiping a physical card. You can check the balance the same way as a physical card — either online using the code, by phone, or by showing the email or text to a staff member at a restaurant.

Digital cards don't expire, but the email or text containing your card code might get lost or deleted. If that happens, contact customer service with the email address the card was sent to, and they can resend it or help you recover the code. If you created a Buffalo Wild Wings account, your digital cards may be saved there as well.

Frequently Asked Questions

Can I check my balance without the PIN?

The online balance checker requires both the card number and PIN. However, if you call customer service, they may be able to look up your balance using other information like the email address the card was sent to or the purchase date. In person at a restaurant, staff can scan the card without needing a PIN.

How long does it take for a purchase to show up on my balance?

Most transactions update within a few hours, but it can take up to 24 hours in some cases. If you just used your card and the balance hasn't changed, check again later in the day. If more than 24 hours have passed and the purchase still isn't showing, contact customer service.

What if I lost my physical gift card?

Call customer service at 1-866-900-2299 as soon as possible. They can freeze the card to prevent someone else from using it. If you have proof of purchase, they may be able to issue a replacement card with the remaining balance transferred to it.

Do Buffalo Wild Wings gift cards expire?

Buffalo Wild Wings gift cards do not have an expiration date, so you can use your balance whenever you want. However, check your state's laws — some states require businesses to turn over unused gift card balances to the state after a certain period of inactivity, though this is rare for restaurant cards.

Can I check the balance of someone else's gift card?

Yes, if you have the card number and PIN, you can check the balance online or by phone. In person at a restaurant, staff will scan whatever card you give them. However, if the card is registered to someone's account, they may need to be present or provide permission for customer service to discuss the balance.