Check your balance online or by phone

Burlington Coat Factory lets you look up your gift card balance through their website or by calling customer service. You'll need the card number and, for online checks, the PIN on the back of the card. The online method is fastest — you can see your balance in seconds without waiting on hold.

To check online, go to burlington.com, find the gift card balance checker (usually in the footer or under customer service), enter your card details, and your current balance appears immediately. If you prefer to call, dial the customer service number on the back of your card or on your receipt. A representative will look up the balance for you while you wait.

Keep in mind that online balance checks update in real time after purchases, but if you just used the card in a store, allow a few minutes for the transaction to process before checking again.

Key Takeaways

  • You can check your Burlington gift card balance online at burlington.com or by calling the number on the back of your card.
  • The online balance checker requires your card number and the PIN printed on the back of the card.
  • Transactions may take a few minutes to show up in your balance after you use the card in a store.
  • If you've lost your card or the PIN is worn off, customer service can still look up the balance using your card number and other identifying information.

What to do if the balance checker doesn't work

Sometimes the online tool times out or won't load, especially during busy shopping periods. If the website isn't responding, try again in a few minutes or use the phone method instead. Customer service representatives can always pull up your balance manually, even if the automated system is down.

If you get an error message saying the card number or PIN is invalid, double-check that you're entering the numbers correctly. The PIN is usually a four-digit code on the back of the card, separate from the card number itself. If you still can't get through, call customer service — they may be able to look up the balance using just the card number and the last four digits of the phone number associated with the purchase.

Checking balance without the PIN

If the PIN on your card is faded, scratched off, or you never received one, you can still find your balance by calling customer service. Have your card number ready and be prepared to answer security questions or provide the name and phone number from the original purchase if you have that information.

Some gift cards issued years ago may not have a PIN at all, especially if they were purchased before Burlington updated their system. In those cases, the online checker may not work, but a phone call will get you the answer you need.

What happens after you check your balance

Once you know how much is on your card, you can use it at any Burlington Coat Factory store or on their website. The card works like a regular payment method — just hand it to the cashier or enter the number at checkout online. Your balance decreases by the purchase amount immediately.

If your balance is low but you want to make a purchase, you can combine your gift card with another payment method. Most stores let you split the payment between the gift card and a credit card, debit card, or cash. This is useful if your card has $15 left but your purchase is $40.

Replacing a lost or damaged card

If your card is lost, stolen, or too damaged to use, contact Burlington customer service with your card number. They can sometimes transfer the remaining balance to a new card, though policies vary depending on when the card was purchased and whether you have proof of the original transaction.

Having your receipt from the original purchase makes this process much faster. If you don't have the receipt, customer service may ask for the name and phone number associated with the purchase. Once they confirm the balance, they can issue a replacement card with the same amount loaded onto it.

Gift cards that expire or have restrictions

Burlington gift cards do not have an expiration date, so you can use your balance whenever you want — there's no rush to spend it. However, some promotional gift cards or cards issued as part of a special promotion may have different terms, so check any paperwork that came with the card.

Gift cards can be used in-store or online, but they cannot be redeemed for cash, returned for a refund, or transferred to another person's account. If you want to give your card to someone else, you can simply hand them the physical card — the balance goes with it.

Frequently Asked Questions

Can I check my balance without going to a store?

Yes. Use the online balance checker at burlington.com or call customer service at the number on your card. Both methods work from home and don't require you to visit a store.

What if I don't remember my PIN?

Call customer service with your card number. They can look up your balance without the PIN by verifying your identity through security questions or information from the original purchase.

Can I use my gift card online?

Yes. Enter your card number and PIN at checkout on burlington.com just like you would with a credit card. Your balance decreases by the purchase amount after the order is placed.

What if my card shows a balance but won't work in the store?

The card may have been damaged or the magnetic strip may not be reading properly. Take it to a Burlington store and ask a cashier to try it. If it still doesn't work, customer service can issue a replacement card with the same balance transferred to it.

Do Burlington gift cards expire?

No, standard Burlington gift cards have no expiration date. You can use your balance at any time. Some promotional cards may have different terms, so check any materials that came with your card.