Check your balance online, by phone, or in the restaurant

Buffalo Wild Wings lets you look up your gift card balance three ways: through their website, by calling their customer service line, or by asking a staff member in any restaurant. The fastest method is usually the website, which shows your balance instantly. You'll need your 16-digit card number and the 4-digit PIN on the back of the card.

If you don't have access to the internet or prefer to speak with someone, calling works just as well. The phone line is staffed during business hours, and they can tell you your balance and answer questions about how to use your card. Calling from the restaurant itself is also an option — any cashier can swipe your card and show you what's available to spend.

Key Takeaways

  • You can check your Buffalo Wild Wings balance on their website, by phone, or by asking staff in a restaurant.
  • The website method requires your 16-digit card number and the 4-digit PIN printed on the back.
  • Calling customer service works during business hours and takes a few minutes.
  • Your balance does not expire as long as there is money remaining on the card.

Using the Buffalo Wild Wings website

Go to the Buffalo Wild Wings website and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" menu. Enter your 16-digit card number and the 4-digit PIN from the back of your card, then click the button to see your balance. The page will display your remaining amount immediately.

Write down your balance or take a screenshot if you plan to use the card soon. This helps you know how much you have to spend and whether you need to add more funds before your visit. If you forget your PIN, you can look it up on the physical card itself — it's printed on the back in small numbers.

Calling Buffalo Wild Wings customer service

You can reach Buffalo Wild Wings customer service by phone during their posted business hours. Have your card number and PIN ready when you call. The representative will look up your balance and can also help with questions about using your card, recent transactions, or problems with a purchase.

If you're calling from outside the United States, check the website for the correct international number. Wait times vary depending on how busy they are, so calling during off-peak hours (mid-afternoon on weekdays) usually means a shorter wait.

Asking staff in the restaurant

When you visit a Buffalo Wild Wings location, you can hand your card to any staff member and ask them to check the balance. They'll swipe it at the register and tell you how much money is left. This is useful if you want to know your balance right before ordering, or if you're not sure whether you have enough for what you want to buy.

Staff can also tell you if your card has been damaged or isn't reading properly, which sometimes happens if the magnetic stripe gets worn. If there's a problem with the card itself, they can explain your options for replacing it or transferring the balance.

What to do if you can't find your card number or PIN

Your card number is the 16 digits printed on the front of the card, usually in the center or lower section. The PIN is the 4-digit number on the back, often printed near the signature line or in the bottom right corner. If the numbers are faded or hard to read, hold the card up to a light or try rubbing the area gently with a soft cloth.

If your card is lost or stolen and you can't read the number, contact Buffalo Wild Wings customer service with any information you have — the date you received it, where you bought it, or how much you loaded onto it. They may be able to look up your card in their system if you can provide enough details to verify ownership.

Understanding your balance and how it works

Your Buffalo Wild Wings balance represents the dollar amount loaded onto your card. When you make a purchase at any Buffalo Wild Wings location, the amount is deducted from your balance. You can use your card for food, drinks, and merchandise, and you can combine it with other payment methods if your purchase costs more than your remaining balance.

Your balance does not expire as long as there is money on the card. However, if your card sits unused for an extended period, check with Buffalo Wild Wings about their specific policy on inactive cards, as some retailers have rules about this. You can reload your card at any time through their website, by phone, or in a restaurant.

Frequently Asked Questions

Can I check my balance without the PIN?

Most of the time you need both the card number and PIN to check your balance online. If you've lost the PIN, look at the back of the physical card — it's printed there. If the card is damaged and the PIN is unreadable, call customer service and they may be able to look up your account another way.

What if my balance shows zero but I know I have money on the card?

A zero balance usually means the card has been fully spent or there's a technical issue. Try checking again in a few minutes, as the system sometimes needs time to update. If it still shows zero, call customer service or visit a restaurant to have staff check it in person — they can see information that the website might not display.

Can I check the balance on someone else's card?

You can check any card's balance if you have the card number and PIN, but Buffalo Wild Wings may have restrictions on who can access account details over the phone. If you're checking a card as a gift or on behalf of someone else, it's best to do it online or ask the cardholder to check it themselves.

How often does my balance update after I make a purchase?

Your balance updates immediately when you swipe your card at the register. If you check online shortly after a purchase, it should reflect the new amount within a few minutes. If there's a delay, try refreshing the page or checking again in a few minutes.

What happens if my card is damaged?

If your card won't swipe or the numbers are unreadable, visit a Buffalo Wild Wings restaurant and ask staff about replacing it. They can usually transfer your balance to a new card on the spot. You can also call customer service to arrange a replacement by mail.