Check your balance online or in store

Bath and Body Works lets you look up your gift card balance through their website, by phone, or by asking a store associate. You do not need to make a purchase or create an account to check. The fastest method is usually their website, where you enter your card number and PIN (if one was set when the card was issued).

If you check in a physical store, bring the card with you. A cashier or associate can scan it and tell you the balance immediately. This takes less than a minute and works whether or not you plan to shop that day.

Bath and Body Works also has a customer service phone line where you can provide your card details and hear your balance read back to you. This option works if you do not have internet access or prefer to speak with someone directly.

Key Takeaways

  • You can check your Bath and Body Works gift card balance on their website, by phone, or in any store without making a purchase.
  • The website method requires your card number and PIN, which is printed on the back of most cards issued after a certain date.
  • Store associates can scan your card and show you the balance on their register screen in seconds.
  • Gift card balances do not expire, so you can use the card whenever you are ready, even years after receiving it.

Using the Bath and Body Works website

Go to the Bath and Body Works website and look for a "Gift Card Balance" or "Check Balance" link, usually found in the footer or under a customer service section. Click it and you will see a form asking for your card number and PIN.

The card number is the long string of digits on the front of the card. The PIN is typically a four-digit code printed on the back, near the barcode. Enter both and the site will display your remaining balance. If you do not see a PIN on your card, try leaving that field blank — some older cards do not require one.

If the website does not recognize your card, the card may be damaged, or the numbers may have been entered incorrectly. Try again carefully, or use the phone or in-store method instead.

Calling Bath and Body Works customer service

Bath and Body Works customer service can look up your balance over the phone. Have your gift card in front of you when you call so you can read the card number and PIN to the representative. The call typically takes just a few minutes.

You can find the customer service phone number on the back of your gift card, on the Bath and Body Works website, or by searching online for "Bath and Body Works customer service." Hours vary, so check before calling if you are reaching out during evening or weekend hours.

What to do if your card is not working

If your card is declined at checkout or the balance does not appear online, the card may be damaged, expired, or the numbers may have been entered incorrectly. Scratched or worn cards sometimes fail to scan in store registers.

If the card was damaged by you, Bath and Body Works may not replace it. If it was damaged when you received it or if there is a manufacturing defect, contact customer service with your receipt or proof of purchase. They can investigate whether a replacement is possible.

If you entered the wrong number, try checking the balance again more carefully. If you still cannot access it, call customer service and provide your card details — they can confirm whether the card is valid and what the balance is.

Gift card expiration and terms

Bath and Body Works gift cards do not expire. You can use your card at any time, whether you received it last month or several years ago. The balance will remain on the card until you spend it.

Gift cards can be used in Bath and Body Works stores or online at their website. Some promotions or sales may exclude gift card purchases, so read the terms of any sale before assuming you can use your card. If your card has a balance but you cannot use it during a particular sale, you can always use it at regular prices or wait for another promotion.

Using your balance in store and online

In a physical store, hand your gift card to the cashier along with any items you want to buy. They will scan the card and the balance will be deducted from your purchase. If your balance does not cover the full amount, you can pay the difference with another payment method.

Online, enter your gift card number and PIN at checkout under the payment method section. The website will show your available balance and deduct the purchase amount. If you have a remaining balance after your purchase, it stays on the card for future use.

You can split a purchase between a gift card and another payment method in most cases, both in store and online. If you have questions about how to apply your gift card to a specific order, contact customer service or ask a store associate.

Frequently Asked Questions

Can I check my balance without the PIN?

Some older Bath and Body Works gift cards do not have a PIN, so you can check the balance with just the card number. If your card has a PIN printed on the back, you will need both the card number and PIN to check online. In store or by phone, an associate can look up the balance for you without requiring a PIN.

What if I lost my gift card?

If you lost your card, contact Bath and Body Works customer service as soon as possible. They may be able to freeze the card or help you recover the balance if you have proof of purchase or the original receipt. Without proof, recovery is difficult because anyone with the card number can spend the balance.

Can I transfer my balance to another card?

Bath and Body Works does not transfer balances between cards. If your card is damaged or lost, you will need to contact customer service to see if they can issue a replacement or recover the balance. This is usually only possible if you have a receipt or proof of purchase.

Do gift cards work during sales and promotions?

Gift cards work during most sales, but some promotions exclude them. Read the terms of any sale before shopping. If a promotion excludes gift cards, you can still use your card at regular prices or wait for a different promotion that allows them.

Can I use my gift card online and in store?

Yes. Your gift card balance is shared between Bath and Body Works stores and their website. Whether you shop in person or online, the same balance applies. After you make a purchase, the remaining balance stays on the card for your next purchase, wherever you shop.