Check your balance online, by phone, or in the app

You can find your Domino's gift card balance three ways: through the Domino's website, by calling their customer service line, or through the Domino's mobile app. Each method takes a few minutes and requires your card number and PIN (the four-digit code on the back of the card). The website and app are fastest if you have them handy; the phone line works if you prefer speaking to someone.

The balance you see is current as of that moment, so if you've used the card since the last time you checked, the number will be lower. Domino's updates balances immediately after each purchase.

Key Takeaways

  • You need your 16-digit card number and the four-digit PIN from the back of your card to check the balance.
  • The Domino's website, mobile app, and phone line (1-877-366-6687) all show your current balance in real time.
  • Your balance decreases only when you complete a purchase, not when you add items to your cart.
  • If your card shows a zero balance, you can still use it to place an order if you pay the difference with another payment method.

Using the Domino's website to check balance

Go to dominos.com and look for the gift card section, usually found in the footer or under "Rewards & Offers." Click on "Check Gift Card Balance" or a similar link. Enter your 16-digit card number and the four-digit PIN from the back of the card, then click the button to view your balance.

The website will display your remaining balance in dollars and cents. Write this number down or take a screenshot if you want to keep a record. The balance shown is accurate at that exact moment.

Checking balance through the Domino's app

Download the Domino's app from the Apple App Store or Google Play Store if you don't already have it. Open the app and look for an account or menu section—this is usually represented by three horizontal lines or a person icon. Find the option for "Gift Cards" or "Check Balance."

Enter your card number and PIN the same way you would on the website. The app will show your balance and may also let you save the card to your account for faster ordering in the future. If you save it, the app will remember your balance and update it after each purchase you make through the app.

Calling Domino's customer service for your balance

Call 1-877-366-6687 to reach Domino's customer service. Have your card number and PIN ready before you call. A representative will ask you to provide these details and will then tell you your current balance over the phone.

This method works well if you don't have internet access or prefer not to enter your card information online. The wait time varies depending on how busy the line is, but customer service is typically available during store hours in your time zone.

What to do if you can't find your PIN

The PIN is the four-digit code printed on the back of your physical Domino's gift card, usually near the card number. Look at the back of the card carefully—it may be in small print. If the card is worn or the numbers are faded, try different combinations or contact Domino's customer service with your card number; they may be able to help you locate it.

If you received a digital gift card (sent via email), the PIN should be included in the email message. Check your email inbox and spam folder for the original message from Domino's or the sender. Digital cards sometimes include the PIN in a separate line or in a code that looks different from the card number itself.

Using a partial balance with another payment method

If your gift card balance is lower than your order total, you can use the card for part of the payment and pay the remaining amount with a credit card, debit card, or other payment method. When you check out online or in the app, enter your gift card information first, and the system will apply that balance to your order. You'll then be prompted to pay the difference with another payment method.

This works the same way in-store or over the phone. Tell the employee or representative that you want to use your gift card first, and they'll process it. Then you can pay the rest however you prefer.

Frequently Asked Questions

Does checking my balance use up any of the card value?

No. Checking your balance does not deduct any money from the card. The balance only decreases when you actually complete a purchase at Domino's.

Can I check the balance on someone else's gift card?

Yes, if you have their card number and PIN. However, you should only check balances on cards you own or have permission to use. The PIN is meant to protect the card, similar to a debit card PIN.

What if my balance is zero but I still want to order?

You can still place an order and pay the full amount with a credit card, debit card, or other payment method. The gift card will simply contribute zero dollars to the purchase.

How long does it take for a purchase to show up in my balance?

The balance updates immediately after your purchase is complete. If you check your balance right after ordering, it should reflect the new lower amount.

Is my gift card balance safe if I lose the card?

Your balance is tied to the card number and PIN. If someone has both pieces of information, they can use the card. Keep your PIN private and store the physical card in a safe place, just as you would a credit card.