Check your Aritzia gift card balance online or by phone

Aritzia lets you look up your gift card balance through their website or by calling customer service. You do not need to make a purchase or create an account to check — you only need the card number and, usually, the PIN on the back of the card. The balance check takes a few minutes either way.

The online method is fastest if you have the card in front of you. Go to Aritzia's gift card balance page, enter your card number and PIN, and the balance appears immediately. If you prefer to speak with someone, call Aritzia customer service and provide the same information over the phone.

Your balance does not expire, so you can check it anytime and use the card whenever you want — there is no rush to spend it. If you have lost the card or cannot read the number, you will need to contact Aritzia directly with proof of purchase to look up the balance or request a replacement.

Key Takeaways

  • You can check your balance on Aritzia's website by entering your card number and PIN without logging in or creating an account.
  • Calling Aritzia customer service is an alternative if you do not want to use the website.
  • Aritzia gift card balances do not expire, so you can check and use your card at any time.
  • If you have lost your card or cannot read the number, contact Aritzia with your receipt or proof of purchase to recover the balance.

What information you need to check your balance

Have your gift card ready before you start. You will need the 16-digit card number printed on the front of the card and the four-digit PIN printed on the back. Both numbers are required to look up the balance — the system will not show your balance with only one of them.

If the numbers are worn or faded, try holding the card under a light or running your finger over the raised numbers to feel them. If you still cannot read them, you will need to call Aritzia customer service instead of using the website, and they can help you identify the card another way.

Using the Aritzia website to check balance

Go to Aritzia's gift card balance checker page. You do not need to log into an account or provide your name — the page only asks for the card number and PIN. Enter both numbers in the fields provided and click the button to check balance.

The page will display your current balance in Canadian dollars (if you are in Canada) or US dollars (if you are in the United States), depending on which Aritzia site you use. The balance updates in real time after each purchase you make in a store or online.

If the page says the card number or PIN is invalid, double-check that you entered both correctly. Spaces or typos will cause the lookup to fail. If you are certain the numbers are correct and the page still will not accept them, the card may be damaged or the numbers may be unreadable — call customer service instead.

Calling Aritzia customer service to check balance

Aritzia customer service can look up your balance over the phone. Have your card number and PIN ready before you call. The wait time varies depending on how busy the line is, but the balance check itself takes only a minute or two once you reach someone.

Customer service hours vary by region and season. Check Aritzia's website for the phone number and hours in your country before you call. If you are calling from outside Canada or the United States, confirm that international calling rates apply.

What to do if your card is lost or damaged

If you have lost your gift card or the numbers are too damaged to read, contact Aritzia customer service with proof that you own the card. Proof usually means your receipt from the purchase, an email confirmation if it was sent to you, or a credit card statement showing the purchase. Aritzia can look up the balance using this information and may issue a replacement card or transfer the balance to a new one.

The process takes longer than a simple balance check — usually several business days — because customer service has to verify your proof of purchase before they release the balance. Keep your receipt or confirmation email in a safe place so you can provide it if needed.

Using your balance when you shop

You can use your Aritzia gift card in any Aritzia store or on the Aritzia website. At checkout in a store, hand the card to the cashier and they will process it like a regular payment card. Online, enter the card number and PIN in the payment field at checkout, just as you would for a credit card.

If your balance is less than the total cost of your purchase, you can pay the difference with another payment method — a credit card, debit card, or another gift card. The gift card balance will be reduced by the amount you spent, and the remaining balance stays on the card for future purchases.

Frequently Asked Questions

Do Aritzia gift cards expire?

No. Aritzia gift cards do not have an expiration date, so you can use your balance anytime. There is no deadline to spend the money on the card.

Can I check my balance without the PIN?

The online balance checker requires both the card number and PIN. If you do not have the PIN, call customer service and they can look up the balance using the card number and other information to verify you own the card.

What if the balance checker says my card is invalid?

Double-check that you entered the card number and PIN exactly as they appear on the card, with no extra spaces. If the numbers are correct and the page still rejects them, the card may be damaged or the numbers unreadable — call customer service for help.

Can I transfer my balance to someone else?

Aritzia does not transfer balances between cards or accounts. The person who has the physical card can use the balance. If you want to give the card to someone else, you can hand them the card itself.

How long does it take to check my balance?

Online balance checks are instant — the balance appears as soon as you enter the card number and PIN. Phone checks take a few minutes once you reach customer service, depending on how busy the line is.