Check your balance online or by phone
Arby's lets you see your gift card balance through their website or by calling their customer service line. Go to arbys.com and look for a "Gift Card Balance" or "Check Balance" link — it's usually in the footer or under an account section. You'll enter your card number and PIN (the four-digit code on the back of the card), and the balance appears instantly.
If you prefer to call, Arby's customer service can look up your balance over the phone. The number is typically on the back of your gift card or on their website. Have your card number and PIN ready when you call. Wait times vary depending on how busy they are, but most calls are handled within a few minutes.
In-restaurant balance checks are also an option — any Arby's cashier can scan your card and tell you what's on it. This takes less than a minute and requires no account or online access. This is the fastest method if you're already at a location or planning to visit one soon.
Key Takeaways
- You can check your Arby's gift card balance on arbys.com by entering your card number and four-digit PIN.
- Calling Arby's customer service with your card number and PIN will give you your balance over the phone.
- Any Arby's location can scan your card at the register to show your current balance instantly, and you don't need the PIN for this method.
- Your PIN is the four-digit code printed on the back of your physical gift card.
- Registering your card online makes it easier to recover your balance if the card is lost or stolen.
What happens if you lose your PIN
If you have the card but can't find the PIN, you can still check the balance in person at any Arby's — the cashier doesn't need the PIN to scan and look it up. For online or phone balance checks, you'll need that four-digit code. The PIN is printed on the back of your physical card, so if you have the card in hand, you can locate it there.
If you've lost both the card and the PIN, contact Arby's customer service with your original receipt or proof of purchase. They may be able to look up the card in their system if you can provide the purchase details, though policies vary by location and how the card was originally bought. Having registered your card to an online account before losing it makes this process much simpler.
Protecting your gift card information
Treat your gift card number and PIN like cash — anyone with both pieces of information can spend the balance. Don't share these details over email or text, and don't post them on social media or in public forums. If you take a photo of your card for reference, store it securely and delete it once you've memorized the information.
If your card is lost or stolen, contact Arby's right away. Some gift card programs can freeze a card once they know it's missing, though this depends on whether the card was registered to an account. Registering your card on the Arby's website when you receive it makes it easier to report and potentially recover if something happens to it. The sooner you report it, the better your chances of protecting any remaining balance.
Using your balance at checkout
When you're ready to spend your balance, hand the card to the cashier or scan it yourself if the location has a self-order kiosk. The system will show your available balance, and you can use it to pay for part or all of your order. If your balance doesn't cover the full purchase, you can pay the difference with another payment method — cash, credit card, or debit card all work.
Some Arby's locations also let you add your gift card to the mobile app or link it to an online account, which can make ordering ahead or tracking your balance easier. Check the app or website to see if this option is available in your area. Mobile integration also gives you another way to monitor your spending and plan your purchases.
Gift card expiration and terms
Arby's gift cards don't expire, so you can use your balance whenever you want — there's no time limit. However, if your card is lost or damaged, you may not be able to recover the balance without proof of purchase or registration. This is why keeping your original receipt and registering your card online provides important protection.
Some states have laws about gift card expiration and fees, so if you live in a state with strict gift card protections, those rules apply to Arby's cards as well. The card itself may wear out over time with heavy use, but the balance remains valid as long as you can provide the card number and PIN to Arby's. If your physical card becomes unreadable, contact customer service with your card number to discuss your options.
Frequently Asked Questions
Can I check my Arby's gift card balance without the PIN?
Yes — visit any Arby's location and ask a cashier to scan your card. They can see your balance without needing the PIN. Online and phone checks do require the PIN, so in-person is your best option if you've lost it.
What if my gift card balance shows zero but I never used it?
Contact Arby's customer service with your card number and original receipt if you have it. They can investigate whether the card was activated properly or if there was an error. Keep your receipt when you buy a gift card so you have proof of purchase for situations like this.
Can I transfer my Arby's gift card balance to another card?
Arby's does not transfer balances between cards. Your balance is tied to that specific card number. If your card is damaged, contact customer service with your receipt to discuss replacement options.
Is my gift card balance safe if I register it online?
Registering your card creates an account linked to your card number, which can help you recover the balance if the physical card is lost or stolen. Use a strong password and don't share your login details with others.
Do Arby's gift cards work at all locations?
Arby's gift cards work at most company-owned and franchised locations in the United States. Some franchise locations may have different policies, so if you're unsure, call ahead or check the Arby's website for location-specific information.