How to check your Amazon gift card balance online
You can check your Amazon gift card balance directly through your Amazon account without calling anyone or visiting a store. Log into your Amazon account, go to "Account & Lists," select "Your Account," then click "Gift cards" in the left menu. Your current balance appears at the top of that page. If you have never redeemed the card, you will need the claim code from the back of the physical card or from your email if it was sent digitally.
The balance shown is always current — Amazon updates it in real time as you make purchases. If you have multiple gift cards on the same account, they combine into one balance that you can see all at once. This method works on any device: phone, tablet, or computer.
Key Takeaways
- Your Amazon gift card balance appears in your account under "Gift cards" once you have redeemed the card using the claim code.
- You do not need to contact Amazon support to check your balance — the information is always visible in your account.
- If you have not yet redeemed the card, you will need the claim code printed on the back or sent in an email to add it to your account.
- Multiple gift cards on the same account combine into one total balance that updates instantly when you spend.
Redeeming a gift card before you can see the balance
If someone gave you an Amazon gift card but you have not added it to your account yet, you must redeem it first. Find the claim code — it is usually on the back of a physical card, or in an email if the card was sent digitally. Go to amazon.com/gc/redeem, enter the code, and click "Apply to Your Balance." The card is now part of your account and the balance will show up in your gift cards section.
The claim code is case-sensitive, so type it exactly as it appears. If you get an error message, check that you copied it correctly, including any hyphens. Once you redeem it, you cannot undo that action, but the balance stays in your account until you spend it.
What to do if your balance does not appear after redeeming
Sometimes a redeemed gift card takes a few minutes to show up in your account, especially if you redeemed it on a mobile device. Refresh the page or log out and log back in. If the balance still does not appear after 15 minutes, the claim code may have been invalid or already used by someone else.
Contact Amazon's customer service through your account — go to "Account & Lists," select "Your Account," scroll to the bottom, and click "Contact Us." Describe what happened and provide the claim code if you still have it. Amazon can tell you whether the code was ever redeemed and by whom, and they can sometimes restore the balance if there was an error on their end.
Checking a gift card balance without an Amazon account
If you do not have an Amazon account and do not want to create one, you can still check the balance using the claim code. Go to amazon.com/gc/redeem and enter the code without logging in. The page will show you the balance on that card. You do not have to complete the redemption — just entering the code shows the amount.
This method only works if you have the claim code. If the card is physical and you lost the code, or if it was sent by email and you deleted the message, you will need to contact Amazon support with proof of purchase or a photo of the card itself.
Tracking spending against your gift card balance
Once you start using your gift card balance to buy things, Amazon automatically deducts the purchase amount from your total. You can see this happen in real time by checking your gift cards page after you complete an order. Your balance updates within minutes of the purchase going through.
If you want to keep track of what you have spent, go to "Your Orders" in your account and look at the payment method for each purchase — it will say "Gift Card" if that balance was used. This is useful if you have both a gift card and a credit card on file and want to know which one paid for each item.
What happens when your gift card balance runs out
When you spend all the money on your gift card, the balance goes to zero and stays there. Future purchases will use whatever other payment method you have on file — a credit card, debit card, or bank account. Amazon does not automatically charge you or require you to add a new payment method; it simply moves to the next option you have set up.
If you do not want Amazon to charge another payment method, you can remove all other payment methods from your account before your gift card balance runs out. Go to "Your Account," select "Your payments," and delete the cards or accounts you do not want used. Just make sure you have at least one payment method on file if you plan to order anything in the future.
Frequently Asked Questions
Can I check my gift card balance on the Amazon app?
Yes. Open the app, tap the menu icon, go to "Your Account," then "Gift cards." The balance appears the same way it does on the website. The app updates in real time, so the number you see is always current.
What if I have a gift card from another country's Amazon site?
Gift cards are country-specific — an Amazon.co.uk card cannot be used on Amazon.com. You must check the balance on the same Amazon site where the card was issued. Log into that country's version of Amazon and follow the same steps to view your gift cards section.
Is there a phone number I can call to check my balance?
Amazon does not have a dedicated phone line for gift card balance checks. Checking online through your account is the fastest way. If you cannot access your account, contact Amazon customer service through the "Contact Us" option in your account menu, and they can tell you the balance over the phone.
Can I transfer my gift card balance to someone else?
No. Once you redeem a gift card to your account, the balance is tied to that account and cannot be moved, transferred, or refunded. If you want to give the money to someone else, you would need to use it to buy a gift they can use or return, or buy a new gift card in their name.
What if my gift card balance is wrong?
If the balance does not match what you expected, check your order history to see if any recent purchases have not posted yet — they can take a few minutes. If the balance is still incorrect after waiting, contact Amazon customer service with details about when you redeemed the card and what amount you expected. They can investigate and correct errors.