Chase has over 4,700 branches and 16,000 ATMs across the United States, but the fastest way to find one is through their branch locator tool on Chase.com or their mobile app.
If you need to visit a physical location, you have three main options: use the Chase website locator, use the Chase mobile app, or call Chase customer service. Each method takes a different amount of time and gives you different information, so the right choice depends on what you need right now.
The branch locator shows you which locations are open today, what services each branch offers, and their hours. ATM locations update in real time, so you can find the nearest one even if you're traveling or in an unfamiliar area. If you're looking for a specific service — like a safe deposit box, a notary, or a mortgage specialist — the locator lets you filter by service type before you leave home.
Key Takeaways
- The Chase website branch locator and mobile app are the fastest ways to find a nearby branch or ATM with current hours and available services.
- You can filter results by service type, such as safe deposit boxes, notary services, or mortgage consultants, to find branches that offer what you need.
- Chase ATMs are free to use if you have a Chase account, and the locator shows you which ones are inside branches versus standalone locations.
- If you cannot reach a branch, Chase customer service can help you find locations, schedule appointments, or handle many transactions by phone or app.
Using the Chase Website Branch Locator
Go to Chase.com and look for the "Locations" or "Find a Branch" link, usually in the footer or top navigation. Enter your address, city, or ZIP code, and the tool will show branches and ATMs sorted by distance. Each result displays the full address, phone number, hours of operation, and a map.
Click on any location to see which services are available there. Some branches offer investment services, safe deposit boxes, or mortgage consultants; others are smaller and handle basic deposits and withdrawals only. The page also shows whether the branch is open today and what time it closes. If you need a specific service, use the filter options to narrow results before you search.
Finding ATMs Through the Chase App
The Chase mobile app has a built-in ATM locator that works even faster than the website if you're on the go. Open the app, tap the menu, and select "Find ATM or Branch." The app uses your phone's location to show nearby ATMs first, with distance and directions. You can also search by address or ZIP code if you're planning ahead.
The app distinguishes between ATMs inside Chase branches and standalone ATMs, so you know whether you can also speak to a banker if you need to. It shows real-time availability and whether each ATM is working, which is helpful if you're in a remote area or traveling. You can save favorite locations for quick access later.
Calling Chase Customer Service for Location Help
If you prefer to speak to someone or need help finding a branch that offers a specific service, call Chase at 1-800-935-9935. A representative can tell you which branches near you offer what you need and can even schedule an appointment for you. This is useful if you're planning to open an account, apply for a loan, or need to meet with a specialist.
Customer service is available seven days a week, though wait times vary. If you're calling during business hours, you'll usually reach someone quickly. Representatives can also help if you're having trouble using the online locator or if you need directions to a specific branch.
What Services Are Available at Different Branch Types
Not all Chase branches offer the same services. Larger branches typically have mortgage specialists, investment advisors, and safe deposit boxes. Smaller branches may handle only basic banking — deposits, withdrawals, and account services. The branch locator shows you exactly which services each location offers before you visit.
If you need a service that your nearest branch doesn't have, the locator will show you the closest branch that does. You can also ask a Chase representative on the phone to find a branch with the service you need and help you schedule an appointment. Many services can also be handled online or through the app, so visiting a branch may not be necessary.
Using Chase ATMs Outside Your Local Area
If you travel or move frequently, Chase ATMs are available in all 50 states. The locator tool works the same way — enter your temporary location and find the nearest ATM. Withdrawals from Chase ATMs are free if you have a Chase checking or savings account. If you use an ATM from another bank, Chase may charge you a fee, and the other bank may charge you as well.
Some Chase accounts offer ATM fee reimbursement, so check your account terms. If you're traveling internationally, Chase has ATMs in many countries, though you may pay a foreign transaction fee. The app and website locators work abroad too, so you can find locations before you land.
Scheduling an Appointment at a Chase Branch
If you need to meet with a specialist — for a mortgage, investment advice, or to open a business account — you can schedule an appointment online, through the app, or by phone. Go to Chase.com, find the branch you want to visit, and look for the appointment scheduling option. You can also call the branch directly or call 1-800-935-9935 to have a representative book the appointment for you.
Scheduling ahead saves you time and ensures the right person is available when you arrive. It's especially important if you need a mortgage consultant or investment advisor, since these specialists may not be at every location. If you cancel or need to reschedule, you can do so through the same channels.
Frequently Asked Questions
Can I do my banking at any Chase branch, or only at branches in my state?
You can use any Chase branch in the United States, regardless of which state your account was opened in. Your account information is available at every branch, so you can deposit checks, withdraw cash, or speak to a representative anywhere Chase operates. This is helpful if you travel or move.
Are there fees to use Chase ATMs?
Chase ATM withdrawals are free if you have a Chase checking or savings account. Using an ATM from another bank may result in fees from both Chase and the other bank. Some Chase accounts include ATM fee reimbursement, so check your account terms or ask a representative.
What if my nearest branch doesn't have the service I need?
The branch locator shows which services each location offers. If your nearest branch doesn't have what you need, the tool will show you the closest branch that does. You can also call 1-800-935-9935 and ask a representative to find a branch with that service and help you schedule an appointment.
Can I schedule an appointment online?
Yes. Go to Chase.com, find the branch you want to visit, and look for the appointment scheduling option. You can also schedule through the Chase mobile app or by calling the branch directly or 1-800-935-9935. Scheduling ahead ensures the right specialist is available when you arrive.
Do Chase branches have different hours on weekends?
Most Chase branches are open Saturday mornings and closed Sunday, but hours vary by location. The branch locator shows the exact hours for each location, including Saturday and Sunday if applicable. Call the branch directly or check the locator before you visit to confirm it will be open.