Chase branch hours vary by location, but most open at 9 a.m. on weekdays and close between 5 and 6 p.m.
Chase does not set a single opening time for all branches. Each location has its own schedule based on customer traffic, staffing, and regional demand. A branch in a busy downtown area may open earlier and stay open later than one in a suburban shopping center. Saturday hours typically run from 9 a.m. to 1 or 2 p.m., and most branches are closed on Sundays.
The fastest way to find your branch's exact hours is to visit Chase.com, enter your zip code, and select the branch you plan to visit. The hours appear on that branch's page. You can also call the branch directly — the phone number is listed on the same page — or use Google Maps, which usually displays current hours and whether the branch is open right now.
Key Takeaways
- Most Chase branches open at 9 a.m. on weekdays and close between 5 and 6 p.m., but hours vary by location.
- Saturday hours are typically 9 a.m. to 1 or 2 p.m., and most branches are closed on Sundays.
- You can find your specific branch's hours on Chase.com by entering your zip code.
- Calling the branch directly or checking Google Maps will show you current hours and real-time open/closed status.
- Chase ATMs are available 24/7 at most branches, even when the building is closed.
How to find your nearest Chase branch and its hours
Go to Chase.com and look for the "Locations" or "Find a Branch" link, usually in the top navigation or footer. Enter your zip code or city name. A map will appear with nearby branches, and you can click on any one to see its full hours, address, phone number, and services offered (such as whether it has a safe deposit box or mortgage services).
If you are already in the branch's area, Google Maps is often faster. Search "Chase Bank near me" and the results will show hours, whether it is currently open, and customer reviews. Some branches also display hours on their storefront window, though this is less reliable than calling ahead or checking online.
What to do if your branch is closed
Chase ATMs work 24/7 at most branch locations, even after the building closes. You can withdraw cash, deposit checks (at ATMs with mobile deposit or envelope deposit), transfer money between accounts, and check your balance without entering the branch.
For services that require a teller — such as opening a new account, getting a cashier's check, or discussing a loan — you have three options. First, visit during posted hours. Second, call the branch to ask if they can handle your request over the phone or through Chase's mobile app. Third, use Chase's online banking or mobile app to complete many transactions without visiting a branch at all, including bill pay, transfers, and account changes.
Chase customer service hours and phone banking
If you cannot reach your branch during business hours, Chase customer service is available by phone much longer. Phone support hours vary depending on the type of account and the service you need, but general customer service is typically available from early morning until late evening, seven days a week. The number to call is on the back of your Chase debit or credit card.
For account questions, fraud reports, or general help, calling customer service is often faster than waiting for a branch to open. You can also start a chat through Chase.com or the mobile app, though response times vary.
Holiday hours and branch closures
Chase branches close on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. On these days, ATMs remain open, but you cannot visit a teller or speak with a banker in person.
Some branches may also close early on the day before a holiday or adjust hours around major events. Check your specific branch's page on Chase.com a few days before a holiday to confirm whether it will be open, or call ahead to be sure.
Using Chase services without visiting a branch
Chase's mobile app and website let you handle most banking tasks without stepping into a branch. You can transfer money, pay bills, deposit checks by taking a photo, set up direct deposit, freeze or unfreeze your debit card, dispute a transaction, and change your address or phone number. Many people find these tools faster than waiting for branch hours.
If you need to speak with someone, the app has a chat feature and a callback option so you do not have to wait on hold. For complex issues — such as applying for a mortgage, discussing investment options, or resolving a serious account problem — a branch visit or phone call to a specialist is usually necessary.
Frequently Asked Questions
Are Chase branches open on Saturday?
Most Chase branches are open on Saturday from 9 a.m. to 1 or 2 p.m., but hours vary by location. Some branches in high-traffic areas may stay open later. Check your specific branch on Chase.com to confirm Saturday hours.
Can I do everything at an ATM that I can do at a branch?
No. ATMs let you withdraw cash, deposit checks, transfer money, and check balances. You cannot open a new account, get a cashier's check, apply for a loan, or speak with a banker at an ATM. For those services, you need to visit during branch hours or call customer service.
What if I need to visit a branch but it is closed?
Use the Chase mobile app or website to handle what you can online. For services that require a teller, call customer service at the number on your card, or visit the branch during its next posted hours. If it is urgent, ask if another nearby branch has different hours.
Do all Chase branches have the same hours?
No. Each branch sets its own hours based on local demand and staffing. A downtown branch may open at 8 a.m. and close at 7 p.m., while a suburban branch might open at 9 a.m. and close at 5 p.m. Always check your specific location.
Is Chase customer service available outside of branch hours?
Yes. Phone customer service is typically available early morning to late evening, seven days a week. The number is on your debit or credit card. You can also use the mobile app or website to chat with support or handle many tasks yourself.